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November 2023 by nadia evans
Diana was very nice and helpful! 100% recommend!!
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September 2023 by Anna Arabyan
Diana was so beyond helpful. Very fast and friendly and let’s be real who doesn’t love B&O
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August 2023 by Van De Los Santos
I always walked by when I head to work, and the day I went in I was greeted by Gabriel and Diana. They gave me a tour of the products that they had available at the store, and I am interested in buying their headphones and earbuds in the future. They were both welcoming and well-informed of the speakers and the quality of the items they had at the store.
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August 2023 by Shamir Udi
Gabe was tremendous, super professional. I bought the Bang Olufsen H99, they are phenomenal.
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August 2023 by Adela Ku
My whole family loves this brand of sound. And the service is really nice
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July 2023 by Karuupaiah Raja Karuppan Chetty
I visited today (23/7/2023) and was taken care of at the store by Dianna. She was amazing and answered all my queries about the speakers and headphones. I would definitely come back again when I’m in LA. This was worth the time and money at the Bang and Olufsen store
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July 2023 by Mikko Rasila
Diana’s customer service skills and expertise made my visit very pleasant and well informed, thank you! I will be coming back with future home entertainment acquisitions.
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July 2023 by michael popov
Gave gave be fantastic service. Been a customer for over 3 years. Very personal. Great store and service!
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July 2023 by Francis Wang
Gabe is very knowledgeable about all products and is super friendly and helpful, would recommend!
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July 2023 by Naree Kim
Diana is so nice and very friendly!! She made me my day:)
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June 2023 by David S.
Gorgeous equipment, knowledgeable staff and they have a desire to help customers. What's not to like!I was very impressed with the group.
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June 2023 by Marc Romo
I’ve been fascinated with music my entire life and was always chasing that “perfect” sound. When visiting a B&O store for the very first time, I knew I’ve found it! Thank you Felicia for educating me and helping me make the right decision on the purchase of that “perfect” speaker for my home office! The beosound 2 is not only great to listen to, but is also very difficult to keep my eyes off of it! If you’re reading this review and plan to visit a B&O store, don’t hesitate to check this location out and ask for Felicia! She’s not only extremely knowledgeable, but will make you feel right at home when shopping for that perfect sound! Thank you B&O of West Hollywood and Felicia!
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October 2022 by MilkKefir
4/2/2022 - This last late March 2022 I happened to be peddling ??♂️ nearby a new Bang & Olufsen storefront that had just opened up in BH across the street from 'The Ivy'. I decided to peak inside for the latest glitz...they were still setting up the displays, so I resolved to return this week. I have owned B&O turntables since the mid 1980's when I worked at a record shop, and sold their brand, along with NAD, Harman Kardon and others.My return was rewarded by an audition of their BEOLAB 90 State-of-the-art floor standing speakers....beautiful to behold...ah yes! The first selection for listening was a clip from 'Bladerunner 2049' where Ryan Gosling crash lands a flying vehicle into the wastelands. This is the point when I asked for the playback parameters be switched from Surround to L- R Stereo configuration. Next up was Nora Jones singing 'Don't Know Why' from the CD 'Come Away With Me' stored on a remote drive. Ah...A track that I can duplicate the listening experience from my Man-Cave listening room at home. I listened intentionally. It sounded good. I thanked the charming representative and peddled home, eager for timely comparison.I retuned home and played the same Nora track from a physical CD through my Oppo BDP-93 universal player. What I heard there at home was more detailed, better and wider soundstage and generally more pleasing, with Instrumentation emanating from well beyond the left and right respective confines of the actual speaker placement.Not yet completely satisfied, I immediately returned to the B&O store to request a 'Do-Over' to make sure that I was not imagining the results. Sure enough, my suspicions were confirmed... I greatly preferred my listening experience at home, made possible with 1990's era Ohm Walsh 4 speakers, now complemented by twain unmatched-yet-somehow-compatible Outlaw LFM-1 EX Sub on the left and SVS 20-39 PC Plus Sub on the right.The Bang & Olufsen reps were very gracious, and encouraged me to spend as much time as I wished, listening to their beautiful equipment.
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August 2022 by kent v.
As a design professional B&O is one of the few heritage companies that I always keep tabs on. I own a number of modern products and a number of vintage items from B&O's past. The store: I want to preface that I am very happy that there is a brick and mortar location near my home. My last experience (visit) was a major disappointment. Three employees (guys), watching every move I made, who must have [dis]qualified me as a customer due to the fact that rode a vintage Vespa to the store and parked it in front. Who knows. By the way guys, that was a 1966 Vespa VSCIT SS180 impeccably restored. I felt like I was rudely interrupting the staff's (banal) conversation as I examined the new headphones specifications. My experience at the La Jolla store could not have been more different. Great staff, who spent time waxing about the brand and the products. I feel pretty safe in stating that most B&O customers discover the great things about the company and the products through visits to these showrooms, and keep coming back over the years. Hopefully on my next trip to this location the staff will be mannered.
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December 2021 by Daniel Mullaney
Great headphones; customer service is unmatched; very helpful and efficient
