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January 2024 by Miguel C.
DONT RECOMMEND BUYING CLOTHES FROM HERE !! I had boughten a polo from Burberry here my size a few months ago barely wore it one time and when I took it to the dry cleaners it shrunk small and does not fit me anymore they had told me it even fits a bit bigger then regular sizes and that it won't shrink I took it to a good dry cleaner I never used my washer at home and it still shrunk I called and asked for an item exchange and they refused wouldn't shop here ever again if I'm paying $700+ for 1 clothing that's gonna be a one time use.. really bad customer service as-well I recommend you going to any other nice designer stores around rodeo drive like Dior,Gucci, Louis Vuitton etc never had a problem
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December 2023 by Lucas M.
We received the warmest retail reception in recent memory from the staff at Burberry. Our client advisor Kimberly patiently waited while I tried on several outfits. She brought us cold water while we waited, and was extremely affable with my entire family. I bought a beautiful short sleeve shirt, pictured below. We'll certainly shop at Burberry in Beverly Hills again!
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December 2023 by Gohar K.
Love Rodeo Drive designer stores. One of my favorite stops is Burberry. They always have new items and limited edition items. This store is beautiful, spacious and well stocked. Great selection always. I saw this green purse that I absolutely loved but it was a bit over my budget for a purse that probably I won't use as many times and will collect dust in the closet. Customer service is great, very polite and helpful.
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August 2023 by Simon R.
Epic fail. I went through Burberry's website to schedule an appointment in advance to have my beautiful trench coat refreshed. Followed Burberry's instructions and received confirmation emails. Arrived on time, and they didn't even know about the appointment at the store. I received a long-winded DMV-like story about the breakdown in communication between corporate and the local store. Blah, blah. Excuses. Burberry's emails and texts completely contravene this store's ignorance. Who to believe? The fella who helped me needed time to some research about this refresh request. Not sure who he called, but he stepped away for a few minutes, and then returned. He offered to "refresh" the coat for $200. That would require them to ship it to New Jersey. Why can't I do that? I don't know. I was also told they could not fix one of the toggles. It could take 3 weeks or 8 weeks to complete the job. They couldn't say for sure how long. Seriously, a circus here. Now, this falls short of what I expect of a storied brand like Burberry. I own a number of expensive Burberry items and have been a lifelong customer. But this is the end of the Burberry road for me. The brand is a far cry from what it was, there is little customer support and people who work at this location either don't know the product or the company fails to communicate with its employees. This became a colossal waste of my time. I won't be back here and I can't recommend this store or brand to you, either.
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August 2023 by Bob Ilapogu
We received the warmest retail reception in recent memory from the staff at Burberry. Our client advisor Kimberly patiently waited while I tried on several outfits. She brought us cold water while we waited, and was extremely affable with my entire family. I bought a beautiful short sleeve shirt, pictured below. We will certainly shop at Burberry in Beverly Hills again!
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June 2023 by Isabelle E
We stopped by Burberry for my birthday last week and it was a wonderful experience. The staff is quite friendly and my salesperson David was amazing! He gave us the history of the trench coat and I can't wait to own one in every color. I'll definitely be back!!
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March 2023 by Leo Girl
Fantastic service! Ask for Hari.
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January 2023 by Jimmy JSR
Love the sunglasses, handbags men's suit dress shoes, Belts
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December 2022 by Chris B.
Bought a 3k coat for my step dad and it was too small. Went to get an exchange and didn't even take the tags off. It's brand new and was with us for a few days: They said we used it and they can't exchange it for a larger size. WTF?! Absolutely bull s**** Spending that kind of money on a coat for a gift and it can't fit him. We have the receipt and tags on the coat and they won't exchange it. These two people accused us of wearing it lol. So disrespectful and disgusting of these employees! I felt racism here as the other reviews said as well. Really sad
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October 2022 by Swaan A.
This location is a flagship store. The store is 4 floors and includes womenswear, menswear and children. I suggest this location if you are wanting to make an exclusive appointment in the penthouse.
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October 2022 by Mark J.
My first time at this store. There’s a wait time to be let in for you have to be assigned to a sales associate. Who then won’t leave your side when you want to just casually browse. I was there for a small bag. The SA was helpful in showing me different types of bags, including different straps. It felt I was being rushed and trying to up-sell me. I didn’t even get a chance to see the rest of their collection upstairs. I left with a bag I like, but the sales experience was unsettling.
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August 2022 by Wb L.
Blake was really helpful when I was looking for shoes to purchase and the entire experience at Burberry was phenomenal because the store had an excellent atmosphere and there was good energy. Thank you again to Blake and Beverly Hills Burberry for an excellent kindness again!
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April 2022 by Adrian Cervera De Franchis
Todo excelente, muy atentos y cosas muy lindas.
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April 2022 by Nana Shah
worst customer service ever.. so unprofessional so unorganized dirty clothes and manegers Kevin and Petsy is very rude and grumpy they need training how to respect customers .. such unpleasant experience at that store.. don’t waste your time there go San Francisco store at least they are way more professional and respectful..
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April 2022 by Varsha I.
Always shop at Burberry in San diego.... But this location has to be WORST in customer service.. height of racism:((( Wish there was an option of no stars or negative stars