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November 2022 by Shelly L.
Amazing service, extremely knowledgeable staff. A real pleasure. They provided all my plumbing and hardware on my complete remodel. So happy their are still small family owned businesses. Really appreciated the personal service.
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June 2022 by Walker R.
We needed a replacement part for a bathtub fixture that a contractor had broken installing. Keep in mind that thousands of dollars were spent at this store buying, kitchen and bathroom appliances. I emailed Carter's and told them what I needed, I was sent over a credit card authorization form. I filled it out and was charged for the part. Part comes, it's the wrong part. I go to return the part I get attitude from the store owner about ordering the wrong part. One would assume that a small business that you have spent money with would have cross checked and made sure you are ordering the correct part, especially seeing how the original part was bought through them. No where on the credit card authorization did it list a return policy, I didn't receive a receipt of the order with a return policy either. After returning the part to his store, the owner refused to return the idea and give a refund. I had to go through another company who ordered the correct part with no issue. Carter Hardware has terrible customer service, if I could give them a zero star I would. I'm out the price of the part and I don't even have the part in my possession.
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August 2021 by Audrey G.
We needed a replacement part for a fixture we bought from another vendor many years ago, and Kristin was incredibly friendly, knowledgeable, and responsive in helping us find it, even though Carter had little to nothing to gain from this transaction. They will have our business in future.
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February 2021 by Tom Breese
Fine finish hardware and finish plumbing are your home’s jewelry, and these pieces will enhance, or detract from, your home’s communication with you and your guests. Carter Hardware is your consultant of voice for fine residences. I’m an architectural door hardware consultant, myself, for commercial and institutional projects; I recognize attention to detail. You want Carter Hardware for your beautiful home.
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December 2020 by Hela Vaknin
Very ill mannered and snobby.
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June 2020 by Peter Karami
The lady who picked up the call doesn’t know what is remote gate opener!
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February 2019 by Sara H.
I am hesitant to give this place even one star. The staff are ignorant and don't even bother to ask to offer any help. The salesman named David is the most rudest and unprofessional person I have met. He seemed to be preoccupied behind his desk with personal business and looked extremely annoyed when asked about items. Would not even bother to move from his desk to show any of the products. I thought maybe it's a bad day for them and on my next visit I went in with my designer. His lordship this time did look up to make an introduction but in an attempt to show us a front door mortise lock he was so rough and aggressive that he almost hit our foot with it. We walked out and purchased all the items for our project from other stores within the same vicinity. Save your sanity and time and stay away from this business.
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December 2017 by Andrew Neuman
Great inventory and service
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January 2015 by Ada B.
I have been going in and out of this place for the last week because I had a project in my house, I found everything that I need in here, every material is accounted for.
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July 2013 by Roberta Lassiter
There is this appreciation that I feel for the efforts that you guys had exerted for me, thank you all very much for all the help on finding the right tools.
