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July 2024 by robin rzechula
A bank that does not accept cash
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July 2024 by Stephan S. D.
Horrendous parking & ATM accessibility, especially after the bank is closed. Came in on a Saturday after closing, had to park in the parking lot, go to the first floor, walk outside and all the way around to the separate ATM entrance. Then the ticket machine wouldn’t read my ticket, and a quick run turned into a 30 minute dilemma. Going to the bank shouldn’t cost parking money. Citi needs an automatic ATM parking validation here.
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February 2024 by mblvck iii
I found the staff organization and professionalism to be lacking, leading to a disappointing experience. Improvements in these areas could significantly enhance future interactions.
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December 2023 by Leila M
This bank is one of the worst banks, they stole my friend's money and I closed my account with them as a result of this to get rid of them, as it might happen to me too, I was following up by phone to help my friend as she was under a lot of stress and critical financial issue because they hold all her money, they neither give her any answers, nor any letters and explanation As a result, my friend was sent to the emergency room several times, she was so stressed out and had no idea what was going on, I was witnessing, how irresponsible they are, people please be aware they find some excuses and steal all your money, please avoid this bank, this branch is nightmare, they give you hard time, the staffs are changing like water, they are rude, now I know when there is chaoiatc in the higher mangers of Citi bank, the staff is very normal to be like this .please be aware of this, then you will ending up filling the lawsuits otherwise, they are so careless and play with you like peace of cake and do not care if they send you to critical financial issue and send you to hospitalization! ! Such a shame indeed! Please avoid all Citi banks, they steal your money! Seriously do this favor to yourself!
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November 2023 by Sepideh M.
Citi bank is officially a theft . They stole my money and it has been 6 months that they were supposed to send me the check , they ignored all my request and nobody knows anything . Customer service is horrible , branch Beverly Hills is terrible . They made things like nightmare for me and sent me to crucial financial issues . I think eventually I should file a lawsuits against this horrible terrible bank . Please avoid this bank , they find some excuses and do not let you know and hold all your money ! Officially a theft !
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November 2023 by Sepideh Maz
Worse Citi bank ever ,The banker in this branch misleded me and told me they would send me a check, then the bank Stole all my money and nobody knew anything. What I experienced stealing your money and then playing with you like a ball they shot me to the number, and the number shot me to the branch This happened several times with no result, they officially stole my money with a nice smile and provided me with zero information!Very Horrible experience,! Extremely poor customer service either by phone. This experience is beyond horrible! Please avoid the city bank at all and this branch is like a nightmare, they will steal your money officially! I should hire an attorney to figure out what is going on! They are theft,
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October 2023 by Leila M.
This is a horrible branch, never answers the phone employees are rude, and you have to wait hours to access a banker, most of the time nobody is there except two to three employees, They are not working they just have fun, very poor customer service !
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June 2023 by HH Phil
Appointment was not honoured, the advisor lady MJ, simply didn't show up and didn't even bother to notify customers not to make a trip to the bank.
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October 2022 by Manny Shhhira-i
My personal experience w/ this branch ,has been one of friendliness and efficiency, doing the transactions at hand. A lady by the name of M.J. is an example.
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August 2022 by Brian
I wouldn’t recommend wasting your time going to this branch I live a few blocks away. Any business I have with citi bank that I have to go in person l’ll drive to any other near branch to get help much faster and what you need always gets done way faster definitely with the 10 min drive to go to any other branch
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October 2021 by Nicholas M.
The staff don't know better about reputation and being helpful to honest citizens. People park there money for security, not for ridiculing.
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April 2021 by Tylor G.
not sure what's going on with this bank overall but it seems like none of the branches answer their phones. it's just a vicious cycle of pressing buttons and then the system hangs up. been trying to reach my banker for over three weeks. seems very stressful to bank with this bank. the customer service seems ridiculous. so many mistakes have been made and i've only been banking with them for a short period of time.
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April 2021 by Elizabeth Langdon
I feel very sorry for the people who work here. The tellers are very nice and helpful however upper management makes this place a disaster. They sit and play on their phones and avoid helping you at all costs. The manager told me to wait in line and then yelled at me cause I asked him for help.
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March 2021 by Christiane S.
Worst branch EVER!!!! The rude customer service is beyond my comprehension. I've been a customer of Citibank for the past 15 years and my local branches have always treated me with respect and the best customer service. I just happened to be in Beverly Hills today and stopped to make a deposit and request some small change. The one and only machine that counts bills is broken and the teller has to count the bills by hand and rather slowly! I asked for $100 in $5 bills. The teller tells me that I have to order this in advance! What kind of joke is this ? Then I asked for $20 in quarters. They said they could only give me $10 and I have to share with other clients. This was at 10:30am. What bank does not have $100 in change?? The teller told me to go somewhere else to get more change!! This branch obviously gives zero crap about its clients. Only 2 tellers working while the others prefer to spend time looking at their phones. Long line of unhappy customers. Worst experience ever at a bank so far! They managed to top Bank of America on my list of branch to avoid
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February 2021 by Sophia S.
The cashier named (Rocio Jimenez,) Stole $1750 dollars. From my account. And to cover this scam she produced a fraud in my account, be careful, This cashier and a delinquent.
