-
November 2023 by Stephen W.
very shocked to see any bad reviews this is a fantastic location with very friendly and helpful people always a pleasure !
-
September 2023 by Bonnie B.
Whewww... the vibe was off in there! Let's talk about when I first walked in all the employees are like ROBOTS.. everyone's straight facing their computer nobody even greeted me ... they should really have a front desk receptionist or someone that will atleast say " someone will be right with you " anyways after 2 minutes of just standing there infront of robots.. the black guy finally greeted me.. and he helped me. Everyone else just is quiet. Focused. Even tho he greeted me he still was off. Like he wasn't happy to help me.. his vibe was off definitely as well.. then I turn around I have the manager sitting in a big giant desk just staring at me giving me that " how does this young guy have an account with us, is it some kind of scam going on?" I definitely didn't feel welcome whew that was a lot to take in. Very stressful environment
-
April 2023 by Anna Marie Arredondo
I’ve called multiple times to speak to someone at the branch about opening an account to make certain I bring proper documentation, but no one answers. One time I had forgotten that I was on hold and went about my day only to return an hour later STILL ON HOLD!! I’ve called the 800 number as well, I know their hold music by heart! I can’t imagine if I had an issue, as an account holder, what might happen? No thank you. I’ll find another bank who occasionally answers the phone vs. never.
-
July 2022 by Dyan T.
Can't say enough about Frida Lohse. She has helped us through so many immediate and pressing issues at all times of day or night. Frida has exceptional relationships, professionalism and she's so sweet. I would follow her wherever she goes.
-
February 2022 by Same Same Vintage
Had a little hiccup with cashing a check. Emilio was extremely patient and helpful. Everyone at the branch was very nice and friendly. Thank you !!!
-
February 2022 by Same Same V.
Had a little hiccup with a check I was looking to cash. Emilio was helpful and patient in getting it sorted out even at 4:55pm when they close at 5. Everyone else was also trying to help and was very friendly. They made it happen and made my day. Thank you !
-
September 2021 by Christiane C.
OMG! The best costumer service i have ever experienced in my life. It is a joy to go there and see the smiley faces. I have to mention, Chiyo Gutierrez. The BEST EVER ! And anew addition, Jonathon Frank. Thank you, i love you guys and i love this bank. Christiane Callil
-
July 2021 by RR F.
City National Bank, the entire staff, and Frida Lohse are more than executive bankers to our business, they are an invaluable relationship. Through their stewardship and guidance, they have helped us save our production company and survive these turbulent times of Covid. Over the many years that we have been in business with CNB, Frida's team have time and time again gone above and beyond to assure that we were maximizing our banking experience and utilizing the assistance available during Covid. We are so grateful to the entire team for their leadership and their commitment to excellence.
-
February 2021 by Alex H.
I have banked with City National for ten years now and truly they have been absolutely amazing. From handling my personal and corporate accounts, to my mortgage and investments, they are thorough, efficient, polite and highly skilled. Frida Lohse, the Branch Manager, is incredibly kind, proactive and effective. I can highly recommend this bank.
-
October 2020 by Michael P.
Working with Frida Lohse at City National Bank has been nothing short of amazing. I am the CFO for a local design company here in LA, and we've been banking with CNB for over a decade. It's been a great experience, and I can honestly say that they have the best customer service of any bank we've ever used. The entire CNB team is extremely knowledgeable and their services are unparalleled. They really listen to our needs and offer real solutions. We use City National for everything from mortgages, lines of credit, checking accounts, and money market accounts to international wires and currency exchange. CNB offers incredible perks that a typical franchise bank simply cannot offer. If you want a bank that makes you feel like you have a business partner, confidant, and special advisor all wrapped into one, then set up a meeting with Frida and the CNB team today!
-
April 2018 by Virginia Killebrew
wonderful parking that's the City National Bank on Wilshire
