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March 2023 by Scott M.
Flee this financial disaster ASAP! It's a black hole of nonexistent customer support and a frightening lack of skill. Not. Worth. Your. Time. Over the years, I have had ongoing customer service issues with them. They do not align with what the other branches do or offer. If it were across the board with what "their policies" are, I would be ok with it, but it's not.This branch and its staff are the worst run. Do not walk
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January 2023 by Stizz D.
The Best Branch in W.LA by far! They are beyond friendly and courteous! I can't say I've ever had an issue that they weren't quick to or couldn't fix . Those are my peeps!
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April 2022 by Britt B.
Please do yourself a favor and don't go to this branch. Over the years I have had continuous customer service issue with them. They do not align with what the other branches do or offer. If it was across the board with what "their policies" are I would be ok with it but it's not. No matter who is there nothing is consistent and it's beyond frustrating. Go to the century city branch. Much friendlier, knowledgable and willing to help.
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March 2021 by Ms. Silver Hillman
STAY AWAY FROM THIS BRANCH!!!!! God forbid you bring a Comerica check to Comerica. Even with no customers in the lobby and a fully staffed bank, they'll still manage to make you feel as if you're a bother rather than a customer who deserves respect. There's always a way to speak to a customer and this branch could use training on making people feel valuable rather than a burden. Would love if the branch manager could reach out to me directly.
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May 2020 by Miss Hillman
STAY AWAY FROM THIS BRANCH!!!!! God forbid you bring a Comerica check to Comerica. Even with no customers in the lobby and a fully staffed bank, they'll still manage to make you feel as if you're a bother rather than a customer who deserves respect. There's always a way to speak to a customer and this branch could use training on making people feel valuable rather than a burden. Would love if the branch manager could reach out to me directly.
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September 2018 by Roya P.
The manager hires people with no training also she refuses to help them when they are stock sitting in the bank for 1 hour till the teller call the office and get it resolved
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August 2017 by Sam M.
What a wretched bank!! I live and work in OC, but I was up here working. I needed cash for the weekend, so I raced to this location (an hour out of my way in LA Friday pm traffic) to cash a $800 expense check from my employer (a large petroleum distributor). The teller hmmm and ha'd for 10 minutes saying that they were having computer problems, and then she walked around the counter to take my check to the manager on hand. He said that funds were not available and that they couldn't cash my check, but that I could open an account. $800 of funds unavailable from a large oil company?? Doubtful! Avoid this branch like the plague!!
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February 2017 by Julia F.
I joined Comerica Bank nearly 4 years ago. I no longer live nearby, yet still I wait until I can make it to this particular branch. As of today I am probably their number one fan -I'm sick, was running slow in traffic and nearly missed making it in time. Because they went the extra mile to help me five minutes before closing, on a Friday night, when my life is upside down hectic and many people depended on my coming through to keep food on tables and repay advances! Comerica has come through for me, like none other at this time. Going the extra mile in times like this makes this particular branch always exceptional in my experience!
