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June 2023 by Evelyn G.
Very enthusiastic and professional lady Elaine Guo for the teller service. She is super helpful and detail-oriented to go through processes.
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February 2023 by Zalmon U.
East West Bank is the place to do all your banking with the help of Negar Jacobs! She's absolutely amazing and helps with anything and everything. The customer service is unparalleled after working with many other banks in the area. Glad we have such an amazing team behind us at EWB.
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February 2023 by Shimi K.
Negat is one of a kind she is very Accommodating and always help us with our needs. Great service, efficient communication. Always friendly, patient and helpful in helping us find what we were looking for ....highly recommended
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February 2023 by Amir E.
I know Negar while she was still working at Bank of America .Any word is redundant.I have left that bank and decided to move to East West just because of her !
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September 2022 by Sam Y.
In the past 20 years I dealt with different banks specially over a business account & I found out that it's not the bank , it's your personal banker that can get the best service for you , I leave a 5 star review for Ms Jacobs @ this branch . She is one of those exceptional Helpful bankers that you hardly find nowadays Many thanks to her for the service I got in the past 2 years
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September 2022 by Fred V.
It's hard to find good service these days. Specially when it comes to banking. I have been lucky to have Negar as my business banker at EWB. She has always been responsive to my emails and phone calls. Just wanted to say thank you.
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September 2022 by Arian Z.
I bank with many private and large institutional banks, for both personal and business accounts. In 2008 I met Ms. Negar Jacobs at a different bank and since then, as she has advanced in her career and changed banks I have moved both my person and business accounts with her. She is an all star banker with a great team at East West Bank. I genuinely highly recommend Ms. Jacobs!
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September 2022 by Naz Y.
The staff at this branch are very friendly. I always get a superb service from Negar Jacobs. She patiently explains all the relevant details and make me feel valued. Highly recommend East West Bank for business and personal banking.
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September 2022 by Webster J.
I opened a account last month. Eric Xu is the best banker I ever met! Thank you so much!
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January 2022 by Kristal Rose
Negar Jacobs is so knowledgeable, helpful and super nice..
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May 2021 by Leplubo Rentals
Victor gave us a rate over the phone for an investment property. We spent over 2 hours and some back and forth filling up the application, submitted all good, then days later in an additional file to sign online, without notice, the rate suddenly changes and closing costs went up with no breakdown. Just a lump sum. Almost like an organized scam. When asked for explanation, he refused to reply by email and only wants to talk over the phone. Where have honest people gone these days?
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May 2021 by guillermo turcios
Great customer service from everyone amazing patience thank you all
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September 2020 by jonathan y.
The entire staff here is professional, friendly, and I enjoyed coming in here when I had an account. I read Paul H's review below and he sounds like he tried flirting with the staff and got rejected. Sounds like a l**** to me.
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October 2018 by Lizbeth R.
I get annoyed every time I come to this location. Most of their employees are sour patches, can't even smile and greet you! They need to hire some millennial friendly staff since none of their older staff can seem to smile. Reason for my 2 stars is because they have parking and only 1 employee who is nice, greets you & actually smiles when she is helping you out.
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September 2018 by Paul H.
Consistently terrible service, long wait times, rude staff... They charge fees to cash checks from their own bank - insane. This bank needs to close.
