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January 2024 by Natalia Gera
Equinox is a nice and clean gym and the locker rooms are typically neat and tidy. The classes and instructors are great. However, sometimes the classes are overcrowded despite the online class signup portal which should prevent that issue. High marks for the above mentioned areas.The customer service is barely 1 star. I would give no stars if possible. I was overcharged for a spa service that was different than what I received. I pointed out the error weeks ago and I still haven’t been properly refunded. Furthermore, I went in for another service and was incorrectly charged yet again. They have yet to correct that as well.I’ve spent hours of my time on the phone or writing emails which in my opinion is unacceptable for a very high membership fee gym. Do better Equinox.
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January 2024 by Ria Luna
One of my favorite Equinoxes ?The sound meditation class with Axel is just life changing, highly recommend. I really love the Barre class and the gym itself is great, just like any other Equinox: clean, nice, good energy and atmosphere. Everything else is also perfect except for the fact that they don’t have the Juice Bar there so I can’t get smoothies but it’s okay I forgive them ?I actually really enjoy spending my time there. 10/10 ☺️
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November 2023 by Valeriia Zakhar
They will charge your money for a whole year, if you come to pay for one month. Dislike.
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September 2023 by Francesco Bruno
I'm an Equinox memberand I have a monthly payment of $340,I was running on the mat and I got an importantcall from my co-worker in New York,and Ianswered the phone. After 2 seconds,the manager named (Don Weiner)arrived and with a threatening expressionordered me to turn off the phone immediately.I closed the phone and stopped the mat I wasrunning,I a m Went to theFront Deskand asked if there wasa law that I can't answer the phone,the Front Desk girltold me that it is forbiddento receive calls in the gym.So I guess that Noneof the Equinoxmembers wantto lose moneysince theycan't use theircell phones.Here almost allof us payhandsomely$350 a monthI have theExecutive membership $400 becausewe want to be Treat yourselfwell,not badly, as this managerdid,I have this law that Equinoxhas imposed onyour members.I had to apologizeto my New York collaborator,since it wasa conversation important,and I couldn't put it off,I had to stop myworkout and go out ofthe gym all this for2 minutes of conversation.I don't recommendthis gymin Beverly Hills unfortunatelyI live here,but I don't let Equinoxtreat me likea fish for no reason.Avoid making contractswith Equinoxif you want your freedom,to answer the phone freely.
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July 2023 by M A
Gym is old and run down , not enough space , no sauna , no parking close by , staff needs to be more helpful, executive lounge don’t have showers or even sinks , overall worst location I have been to .
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May 2023 by Shani oligaou
Canceled my membership last month. While the gym is decent and machines are old, The staff is rude and obnoxious. The management in this gym doesn't know how to run a premium service like a private jet or even a suite in a hotel. The front desk act like they are hollywood superstars and are a delusional bunch of people from skidrow dtla. Not sure why management hired these clowns considering its a premium service. Bad vibes and complete avoid
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May 2023 by Melissa Mickelson
Extremely overcrowded all hours of the day , steam is weak, never found anyone who works here to be welcoming. I feel like there’s many better gyms for this price. Otherwise just save your money and go to the overcrowded LA fitness down street. Also do not come 5-7pm it’ll be a high school take over.
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May 2023 by Mark Christensen
Great gym, very clean. I like coming here, but if only the staff was a bit nicer
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April 2023 by Grace Wong
Love Equinox! Great location with 2 hour free complimentary parking — it’s established in the same building complex at WME. The parking is easy to find - the garage next to it. The staff are super friendly, the training equipment and cardio machines are definitely ample and really quality. It definitely has its ‘packed’ hours but unlike other gyms it doesn’t feel stuffy or congested. You can feel the ‘luxury’ through that. Early mornings between 5-6:30 is usually pretty dead, around 3-4 pm in the afternoon is quiet as well. The locker room is also really nice, you can have your own locker, the bathrooms and showers are really clean and there’s always a good stock of towels. They have eucalyptus towels that you can take advantage of as well! They also have a steam room for you to use to relax and unwind. I have a personal trainer through there, would highly recommend Caitlin if you’re searching for one! Overall equinox Beverly Hills is a phenomenal location to work out at, I would recommend going to equinox if you’re someone whose looking for a comfortable setting to workout in, low pressure/crowdless place, and high performing equipment, a place to feel and be motivated in exercise. The lighting of the place also always adds to the comfortable vibe.
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March 2023 by Robert Carter
I really think it's an amazing gym. My buddy it's a member and he invited me and this is overall and amazing gym experience.Thank you Equinox for existing !
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January 2023 by Emily Roslyn
Absolutely loved Jacie Scott’s cardio fitness dance class! It was so much fun. Her energy was incredible and everyone had a great time at all ages. Would definitely recommend her classes to anyone who loves fun music with great movements that will leave you super sore!
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December 2022 by Thanh Võ
It is located close to Rodeo Drive, less than 3 minute's walk. The exterior design looked outdated and could be improved to make it look new and match the location. The Miracle Mile did a better job than here.I became a member in October 2022 with the help and consistency of Daniel, who texted and emailed me for a few months. After 14 months of being inactive and going downhill for my health, I finally returned to the gym. I decided to get the PT to get me back on track, and Mali has been helpful and pushed me to get better after each session. She's friendly and always gives me a big smile when I enter the gym, which provides me with lots of energy which I'm grateful for, for a person who has not been back to crowded places for over a year.Depending on the date and who works, the receptionist can be hit or miss. However, they could better greet and welcome members by saying hi or welcome to build vital customer service.I also got a $100 gift card to shop at the store. I almost forgot about it and received a reminder email to use it with a prompt response after I sent them the email to ask about the expiration date. They did an excellent job on this! They care. So I went there to get myself a new outfit but hard to find my favorite one, and I spent almost 10-15 mins looking around. The staff was friendly and highly patient. I came back after my session and did a couple try on again, and she helped me to find my size. I spent another 15-20 mins to finally made the decision. She was beyond the expectations to assist in finding it though she could say no.The restrooms are clean and also have someone to clean up. Towels are always neat and filled up. Amenities in lady's room are the same as well.Yoga classes are excellent, with various options, and easy to register through the app. My favorite is sound meditation since it's unique and relaxing with the well-equipped and invested for the class by the instructor, which has to bring all the materials and equipment.I'm not sure how long it took her to bring that downstairs, but I'm grateful for that!The parking is validated at the front desk. The machine breaks sometimes, or if your phone is close to the ticket, it gets magnetized and cannot insert into the device when you get out. The staff knows and will help you before you leave the gym. Sometimes, you can park your car, or there are workers there for valet, which is helpful.So many good things that I can list them out. Try it yourself, but bring good energy to feel it better! It got four stars from me since it's not beautiful outside, so hopefully, they can upgrade it soon and make it more stunning as it should be.
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December 2022 by Paul Boyd
Ive been a member since the gym opened. The facility is always very clean and the equipment is up to date and well maintained. There is ample room to play and move your body!
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December 2022 by Matt Ryder
Love this location. Never too busy and doesn’t have the gay pretension that lingers at WeHo club.
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November 2022 by Mmp M.
I'm willing to pay a high price for a gym membership bc that makes me go to the gym. I used to use the shower amenities in the summer bc it was time saving (hair dries in the car naturally while going to the next engagement). But the Kiel product they provide isn't very good. I sensed it but once I started showering at home, I felt the huge difference in my hair. I use other products that are in Kiel's price range, maybe a little more. I'm writing this review bc Equinox decided to cut cost by getting rid of the hand sanitizers that were available throughout the gym. They have disinfecting wipes here and there (I'd have to walk far where I can't see the machine I want to use to get them) and it smells like vinegar and that's not for our hands. Also, all that waste isnt good for our environment. I cannot believe that they are being so cheap and not caring about people's well being. We already overpay for a gym membership. So, this is more about Equinox corp, not this location.
