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February 2024 by Sintiana O.
I wish I could give this place 0 stars. Darren is a liar and scammer. I had placed an order with them and paid the deposit for it. Made additional payment online as well. I get a call and text that no payments have been made. Thank God I had screenshot of the payment because Darren had the audacity to go and change the whole invoice. AVOID THIS STORE AND DARREN!!!
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January 2024 by Fred T.
This is a terrible company. The Caracole sofa I ordered was damaged in so many ways- color discoloration, the frame had chips and scratches, sofa legs bent and more. Greyson didn't provide service and neither did Caracole.
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September 2023 by Myonoway T.
I bought a media console for around $2500 from this company on August 28. Fast forward to September 28, and I still haven't received the item, even though the promised delivery date was September 14. Frustrated, I called to inquire and decided to cancel the order since it didn't make sense to wait any longer. However, I was informed that if I cancel, they'll impose a restocking fee. Charging a restocking fee for an undelivered item seems questionable, as it's typically associated with returns, not undelivered orders. This situation raises concerns, and it feels like an attempt to charge fees without delivering the product. I intend to dispute this with my credit card company to ensure I'm not taken advantage of. Be cautious when considering purchases from this company.
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September 2023 by Alma Evans
Grayson Luxury Service exceeded my expectations with their impeccable attention to detail and personalized care.
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June 2023 by Pauline Bowman
Grayson Luxury in Beverly Hills exceeded my expectations in every way. From the moment I placed my order over the phone, they went the extra mile for me. They offered a great deal on the high-quality Maitland Smith recliners and worked within my budget. Despite the loss of my previous recliners in a hurricane, they kept their promise to deliver before my hip surgery.The recliners themselves are a testament to luxury and craftsmanship. The service I received from Jordan was impeccable, and I highly recommend them for their exceptional products and customer care. Thank you, Grayson Living, for an outstanding experience.
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June 2023 by Tim AJ McConnell
Grayson Living provided outstanding customer service. Allie was exceptional with communication, keeping me updated via text. The delivery staff honored our mask request, and we were thoroughly impressed. Thank you, Grayson Living, for the excellent service!
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February 2022 by Isias Vallejo
Teresa was superb!! I wrote to her several days ago about the Artistic Home Bruno Console Table.She spent several minutes carefully writing what material the table was made out of, and the color choices. Later in the week, when I noticed online, that you could possibly purchase an item through "Make me an offer" we called customer service, and again, we were lucky enough to get Teresa! She immediately knew our names, address, table we wanted, and the offer we asked online. She spoke to who she had to "check it out" with, and immediately got back to us (less than 2. minutes!!)We ordered the table from you. From beginning to end, the process was seamless!
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February 2022 by gjosi holanda
I saw a negative review remarking on Graysonliving's customer service, and felt the obligation to share my experience.After purchasing a very high end, stained nightstand I was confident in my purchase; the website was very clean and versatile.Within the hour (like 30-45 min) I received an email from an employee to verify my stain choice, as I had failed to include that in my order. Once figured out, I received my product a few days later.As you can see, Graysonliving gave me a very easy experience, even after I had made a mistake. They are quick and care about their customers. I will be back!
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August 2021 by Sasan Abrams
One of the worst buying experiences I have ever had. This place is a joke. Zero costumer service. I would think twice before buying anything from them. Take your business elsewhere. They deliver damaged goods and take their sweet time to replace. Even when the replacement comes, it is damaged. They're a waste of your time. Everyone there should get fired.
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April 2021 by Dawn B.
Paid a fortune for CHEAP JUNK from China. I asked where the expensive Caracole dining chairs were made prior to purchasing and they said that they were not able to find that info but "sure they are made in the USA". When I was told my order would be another month after they promised to ship I tried to cancel. Then they told me I could NOT CANCEL and order that was "EXPECTED" to ship within 30 days even though they could not give me an actual ship date. The boxes were left on my doorstep without ANY PRIOR NOTICE OF SHIP DATE, while I was at work. I was shocked to find out that I had to put them together myself!. Seriously?!. At THIS PRICE? While unpacking I saw many stickers announcing MADE IN CHINA. Opening the boxes i began to notice many scratches all over the finish of the chairs. I purchased SIX! , ALL had damage. They have not gotten back to me regarding a return in 4 days so far. One chair , so far, has a leg (scratched) that wont even touch the floor! DO NOT BUY CARACOLE AND DO NOT BUY FROM GRAYSON!!!!!!!
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March 2021 by Lucas D.
Lubomir or "Jordan" is so knowledgeable! And cute too! Anyway, he is the kindest person and always shows me the latest merchandise anytime they get something new in from any of my favorite designers! I would shop here all the time if I could. Super unique pieces!
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March 2021 by Geoff W.
POOR BUSINESS ETHICS - THEY DELIVERED THE WRONG ITEM AND REFUSE TO ISSUE REFUND EVEN AFTER MULTIPLE ATTEMPTS TO RETURN ITEM It is unfortunate that I have to write a bad review as I am not one to typically write bade reviews. I love giving praise. I ordered a nice desk chair from Grayson Living. After several weeks of waiting with very little update info from Grayson, I received a table. this came as a surprise since I ordered a chair. I immediately contacted the shipper and they stated thats all they had for me. I contacted Grayson living and they said it was my responsibility to resolve with the shipper and its not their issue. I immediately asked for a refund and they refused stating that I was responsible for paying for the table that i was incorrectly provided. For 2 months now we have tried to work with Grayson Living and the shipper to get the item picked up. Every time I reach out to Grayson Living they claim that we refused the shipping company when they tried to pick up the item, however the shipper has not attempted to pick up the item. When we call the shipper we told they will look into the matter and then never call back. I am beyond disappointed at this companies business ethics and poor morality.
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February 2021 by Jaclyn Kim
I wish I had known about Grayson Luxury sooner! This place carries such a diverse range of furniture and accessories for your home and office. They have something for everyone no matter what your style is. They have a beautiful showroom in Beverly Hills and an extremely helpful and friendly staff. I also had a great experience shopping online for a few products - everything arrived promptly and in great condition.
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February 2021 by Nancy Turner
Excellent customer service and even better quality furniture. And what do I say about their exotic range! After being confused looking at so many options, and proper consultation taken, I bought my home office desk. It was much needed now after this work from home situation. I was well assisted and would go back to Grayson Luxury store. Be sure to ask for Daniel!
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February 2021 by Jaclyn Hong
I highly recommend Grayson Luxury for any interior design and decorating needs! I had a short amount of time to renovate and decorate my new home - the Grayson showroom and team made my experience so much easier. They were extremely helpful and prompt in answering any questions I had. They also carry a wide variety of high end furniture and luxe home accessories at great prices, making it an easy one stop shopping experience. Will definitely be back!
