-
March 2024 by ashley reeves
HADD customs is such a professional and wonderful company. My car was in pretty rough shape with rust on the roof and several other areas, the professionals over here did a more then amazing Jon on the repairs. I feel like I have a brand new car. The financing option they offer made it even easier to go ahead and get this work done. I can't thank them enough!
-
February 2024 by Armen T.
This review has been long overdue, as my car was brought in on Aug 2022 after a car accident and I planned to pay out of pocket. Regrettably, their initial overpromise and subsequent underperformance have left me dissatisfied. Despite assurances of exceptional service from the owner, which included personal attention and a discounted quote, the reality fell far short. )The owner promises that they would do an exceptional job and really wanted me to give them a chance (sent in long paragraphs over Yelp messaging). I stupidly caved. My car was in an accident and I wanted it fixed soon and fast and I wanted a good job. The owner actually came to view the car in person which I thought demonstrated a lot of care. He also severely underestimated the cost to fix my car ($3-4k), which I knew was a poor assessment to begin with, and not surprisingly, severely overestimated the price quote which he claimed was discounted (over $6k). This was a definite red flag and I should've ended it here. I honestly knew I was overpaying but decided to trust them for some naive reason. I know they have great Yelp reviews and expected good service. My ask was simple: include the cost, tell me the final quote and fix everything as I don't want any additional charges or more time spent waiting to fix my car. The final cost came closer to $6,600 that they added later without my consent and they didn't complete the job. Eventually taking my car to other mechanics, I learned what a poor job they had done. They never changed my tires (I was blamed for overlooking this in the contract), my car would keep making noise when I hit the brakes, and they never balanced my wheels, which I'm told is standard for all accidents and my cars brake pads should've been replaced. When I took my car to an oil change few weeks later, they immediately knew my car was in a bad accident and changed something in my car that was covered under warranty. I don't know why HADD would've overlooked this and not told me about it. When I took my car to a different mechanic nearly a year later, they basically felt really bad for the job done and thought I should return my car to HADD given how much I had spent out of pocket. I listened to their advice and HADD did the same thing they've done several times since I picked up my car, review the car and refer me to someone else to spend even more because they refused to fix what they should've in the first place. I returned to HADD several times after I first picked up my car and was constantly referred to different mechanics. The very last time I visited, the owner claimed he knew the trouble and would make changes to my axle as it was covered under warranty (he never ended up calling me back btw and I ended up fixing with another mechanic.) So in sum, I overpaid for a job that wasn't complete and they were satisfied returning a car back to me that wasn't safe to drive and they didn't have the decency to even update me that there was anything more to complete when I picked up the car. I can't trust them and hope others don't have the same experience I had and urge for greater transparency and integrity in their dealings.
-
January 2024 by Morgan Radmall
Herbie and Aimee and their whole team is incredible. Unfortunately I had two separate incidents occur within the same two weeks, and Herbie was my first text/call. The work is absolutely wonderful, I got video updates a couple of times a day while they were fixing my car, AND they finished a day early. They have as many stars and good reviews as they do because their work is amazing, priced-right, and they will PICK UP AND DELIVER YOUR CAR BACK TO YOU FREE OF CHARGE. I absolutely recommend them, wholeheartedly.
-
January 2024 by Caleb K.
I'm very impressed with the level of customer care. These guys and gals go above and beyond. Thank you so much!
-
November 2023 by Jarod 105
This shop does not mess around, if you want things getting done properly and in a timely manner, then let HADD Customs take care of you. Thanks again guys.Service: Auto body & trim repair
-
November 2023 by Nabil Haffar
Off the top customer service! Got my 2020 3 series back to original condition totally hassle free after the accident I had. Thank you Herbie, Jose and the team, you guys are the best!
-
November 2023 by Gina Nacnac
ELITE white-glove service and care!I was impressed with the Hadd team from the moment we made contact.Quick, reliable communication.Competitive pricing.Fast turn time.Quality work.Amazing team.It was truly a pleasure doing business with them. 10/10 highly recommend!Service: Auto body & trim repair
-
November 2023 by Christian R.
Long overdue but if you guys are looking somewhere for your collision needs.. this is the place! Messed up my Tesla front bumper a bit & I reached out to Hadd & they came to pick up my car to drive back to their facility that very next day! I know it sounds sus but it was a chance I took & they didn't disappoint. They kept me updated with a group chat with videos on how it was coming out everyday. Once finished, it was like I never had the accident. They drove my car back to my address no problem. Met Herbie & I felt like I've known him for ever. Great dude & top tier service! Keep doing what y'all doing! I'll be back!
-
October 2023 by E. S.
this shop is a phenomenon in the business. they never get tired of answering questions even you hvnt done any business with them yet. they fix your concern with top notch quality OR if they see you arnt completely happy, they get back with the work to hit your utmost satisfaction. Even the owner would work on your car just to make sure it will comeout flawless.. they treat you like a true friend aside from being valued customer!
-
October 2023 by Robert M
I had my 2023 Escalade ESV blacked out by HADD and would recommend them to anyone. The communication was great, pricing was fair and the work quality was solid. They did blackout, tint and rims and all were exactly as I had expected. They helped with the design and product selection and provided information any time I asked. I would certainly use them again.Services: Window tinting
-
October 2023 by Yvener J.
I had a great experience with Hadd Customs, and I want to give a special shoutout to Herbie and his team. They were incredibly helpful and flexible throughout the entire process of repairing my Tesla Model 3. The scratch and dent were taken care of efficiently, and the convenience of them picking up and dropping off my car made everything so much easier. Their reasonable pricing was the cherry on top. Five stars for Hadd Customs and their fantastic team!
-
September 2023 by Eric Morrison
I had a fantastic experience with HADD and Aimee and Herbie (the co-owners); I highly recommend them to anyone looking to get work done on their car.They were able to take in my car on very short notice, but moreover they added a lot of calm and organization to the process. One thing in particular they did was opened a group text thread with each member of the team repairing the car, and provided daily video progress updates as the car was being repaired. Another thing they did was provide rides to and from the shop to pick it up. If I ever had a question, they were incredibly quick to follow up.Service: Auto body & trim repair
-
September 2023 by Jessica Mubaraki
I only trust HADD Customs with my car body work. They pay close attention to every little detail. I recently had someone rear-end my new Audi e-tron, so of course gave my car to HADD Customs to do the repair work. They worked directly with State Farm Insurance so I didn't have to waste my time with the correspondence. They picked up my car from my home and dropped it off for me when it was done, making it super convenient. They even went above and beyond by fixing some extra little scratches I had on my car. The work was done in a reasonable amount of time and they kept me updated along the way. In the past, they have done repair work on my Maserati Ghibli and my Range Rover. They work on a lot of exotic luxury cars so you can rest assured they know how to take care of cars and you can tell they truly have a passion for all cars. The team at HADD Customs is the most professional and detail-oriented team...highly recommend them for any work on your car!Service: Auto body & trim repair
-
August 2023 by George Brown
How can I sum up customer service perfection in a short review. Before you’ve spent a dollar the level of service provided is unmatched. Questions are not a problem and HADD makes sure to understand your vision and bring it to life. They have done a chrome delete and new grill on my S63 and I’ve been nothing but satisfied. They explained to me the process and advantages and disadvantages to doing things paint vs. wrap. The outcome was nothing short of amazing. Next I had bought an aftermarket grill that didn’t end up being an exact match. Instead of saying it can’t be done, they found a way to modify the grill and get it to fit perfectly.I also have an older 560SL they they did a paint refresh on and it came out fantastic. Hit a car show after pick up and people were impressed with the work.Finally next week I’m taking the wife’s care for headlight restoration and a trunk spoiler repaint.Out of all the places I spend money I always leave here feeling I got great work, fair price and amazing service. If you need something done, this is your starting point. You will need to go nowhere else.Services: Full body wash
-
August 2023 by Rommel
These guys are total pros. Recently in a rear end accident and didn’t think my tsla model three would look the same. Herbie and the crew are amazing. Drives perfect, aesthetically cannot even tell I was rear ended. Proof are in the pictures. Super grateful. Thank you HADD CUSTOMS ????
