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September 2023 by Yolanda T
Lazy Staff members exercising the excuse of having to make an appointment to open up a premier account.That's why they'll always be staff.Unimpressed with the the customer service, or lack of.
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May 2023 by Afdhel Aziz
Ali who works there was the nicest employee I have met at a Bank in a long while. He was professional, patient and super helpful while we sorted out an hour long issue with HSBC UK.
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March 2023 by Jennifer R.
I had been an HSBC customer close to 25 years and acclimated to their non-communicative ways. Even when my purse was stolen and a thief made away with over $2000, it took me over a year to get my money back. The latest insult is receiving only a month's notice that HSBC was closing my checking and savings accounts. I called and they instructed me that if I wanted to stay, I had to become a Premier account member. I know I could afford to but honestly at this point it's really not worth it since there are hardly any branches anywhere. I went with CHASE! Don't do business with HSBC!
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January 2023 by Zhanna Allen
Awful customer service. If you must visit that brunch, stay away from Nadya Agani. She was most unpleasant, abrupt and unhelpful.I ended up getting helpful suggestions from another representative.
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January 2023 by Heather Jones
Do not open an account here! They will freeze your entire account when you make the first mobile check deposit. Unable to access any funds for over a week. Most branches are closed, leaving mobile deposits as the only choice. The absolute worst banking mistake I have ever made!
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December 2022 by Becca
This bank is a nightmare for customer service. Showed up at 1121am for a 11am appointment and reasonably waited 10 minutes to see the agent. The agent was not ready to go, not seated in an office. The bank is undergoing remodeling and cables and lights are hanging everywhere.The manager turns around and tells me it’s safe for us to walk through. I had no idea the managers are construction experts. I refused to take my baby through this construction site. This branch really needs to get their customer service together. The two offices that are accessible at the front have money boxes and are not given to customers to use. Instead the customers have to go to the back! Why not stick the money boxes at the offices at the back and allocate the front office to customers?Not by choice I have to be with this bank right now ….the moment I can walk away I will.I do not recommend HSBC for anyone and I have used them worldwide and it’s the same thing.
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December 2022 by Stephen W.
It should be illegal for them to de-bank people or businesses just because they disagree with their political views. Do some research on HSBC if you are conservative or against globalism they are not your friend.
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April 2022 by John H.
HSBC is one of the largest banks in the world with the worst customer service ever, laterally they will make you hate that you have some money. I own a premiere account, and the premiere relationship manager likes to make every thing difficult, it seems that HSBC has a unique way of selecting their employees, they must be unfriendly, stone headed, stupid, and never help making things easier. HSBC has closed their services in the US for all non premier services which was expected and I believe that they will tun out of business completely in the US soon.
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February 2022 by Cj Liz
Seriously the customer service here does not belong at all in Beverly Hills, their service is far below expectations from any establishment. I worked for a decade in hospitality on a luxury level and boy I tell you this isn't even customer service ownership need to train management and all reps in ALL OVER the world cause we tried to deal with Europe hsbc and wow they're just as clueless and even suggested that hsbc may not be the best bank option!! Shocking.Workers here in Beverly Hills I swear act like they're done god or untouchable human beings with how they talk and act and treat their potential and new customers. I've never experienced such very bad service from any bank. Stay away! This is probably why they had to close down branches and get bought out coz they don't belong to exist with this kind of service.
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February 2022 by Cici B.
Seriously the customer service here does not belong at all in Beverly Hills, their service is far below expectations from any establishment. I worked for a decade in hospitality on a luxury level and boy I tell you this isn't even customer service ownership need to train management and all reps in ALL OVER the world cause we tried to deal with Europe hsbc and wow they're just as clueless and even suggested that hsbc may not be the best bank option!! Shocking. Workers here in Beverly Hills I swear act like they're done god or untouchable human beings with how they talk and act and treat their potential and new customers. I've never experienced such very bad service from any bank. Stay away! This is probably why they had to close down branches and get bought out coz they don't belong to exist with this kind of service. Employees here honestly look miserable working here!
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October 2021 by Stuart K.
I had such high hopes for this bank when I joined four years ago Only positive aspect of it so far has been my ability as an American citizen living abroad to be able to open a bank account in France, as their French bank, very easily. If one is not a French or EU Citizen or just working for in France, I am retired, it can be very hard to open a bank account I am one is considered a premier customer and I rarely feel like that I may not have the millions of dollars or even 1 million of dollar in their a bank and ad I'm sure many of their your clients do, but I am not asking for anything exceptional or unusual and therefore should not be treated the way I am. And it may have nothing to do with the amount of money I have with their bank because I am simply a premier customer and fit those criteria It's impossible to get my account manager on the phone. It's practically impossible for her to return my calls if not impossible. Once when I had a relatively serious issue I simply called her direct number about every 10 minutes and after leaving two voice messages- The day before and the second time - about an hour or more before I started calling every 10 minutes- I left a voice message asking her to call me and sent her an email as well I had to call every 10 minutes, for about eight times before she finally answered, before the call went to voicemail, again Email to her direct email address are incredibly rarely answered. I know she's out of the office until next week as it says that on her outgoing message. I have tried to call the branch directly, which I have been able to do before, but when I called the number now it rings for about seven times and then I am completely disconnected. And this is not the first time this has happened. So I cannot ever reach the branch just to speak to someone else I understand banking regulations our complex and set up by different agencies. However what I am experiencing has nothing to do with banking regulations but poor customer or client relations I've been told by their premier client services representative Various things such as they cannot locate one of my accounts even though I clearly see it when I log into my account. After spending 15 to 20 minutes with a premier client representative in a verbal conversation, I am almost always eventually told I need to speak to me account manager. Of course they are the person I tried first and other than being very aggressive as I mentioned above I don't hear from them when I call because they don't answer, very very rarely return my phone call and also very very rarely respond to emails I have had a call to request some "basic" bank charges to be clarified and eventually removed because I wasn't supposed to be charged these fees. They have range from a monthly maintenance fee to the fee for using a non-HSBC ATM. I am not supposed to be charge anything for these and the few times I have been I've almost had to have a fight with the customer services representative until they agree to do more research and realize I'm right and credit me Recently I received an email saying that unless I maintains a very specific balance, combined or separately account, I will be charged a monthly fee of $50. From what I understood or what is not clear is is that $50 a fee each month for each account? Regardless I have always had much more than the specific balance, the required balance to maintain a free account was actually reduced about two years ago, when I set up the account 4? years ago in a CD... So I was told, I could avoid this $50 charge by having the combined balance or a balance in one account of a certain large sum of money. I was also told, in the same email, I could avoid this fee if I had a monthly recurring deposit and greater than a specific amount from a third party. I have had the greater than the required amount deposited from a third-party for at least three years. The way this email is written it seems pretty clear this was sent to every account holder. Why event like this could n
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October 2021 by M DT
stay away. horrible. horrible
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March 2021 by Sophia S.
Alba the Vice President, it's very incompetent Vice President, I don't understand how the bank can pay this Vice President, it's very rude and incompetent. Not to mention (Shahriyar Farshid Personal banker) They discriminated against my partner several times for the country he comes from. I will never set foot in this bank again, Until the Bank changes these two people
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March 2021 by Francesco B.
Vice President (Alba ruli, Branch Manager)-(Shahriyar Farshid, Personal Banker) - they discriminated against me more than once for where I was born, I explained that discriminating against a person in the United States is a crime but they didn't listen to me. Every day there are demonstrations in the United States to enforce respect so as not to discriminate against anyone, by color, language, or ethnic origin, but apparently discrimination takes place in the most inepensible places, this is a bank! Horrific!
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March 2021 by Al
After being a customer for over 30 years and also upgrading to Premier Banking for a few years, my account was suddenly closed for no reason given. I have repeatedly gone into the branch, emailed HSBC and called their customer service and all they can say is that they don't know why the account has been closed and the department that deals with account closures doesn't give them any feedback or have a number to be able to reach. This is absolutely unacceptable. There has obviously been a mistake at some level so why don't you either give your customers a valid explanation or talk to them to resolve the problem thats caused this.If HSBC contacts me I will remove this post. And if it still on here know that they just don't care.UPDATE... I have now managed to get in touch with Albana Ruli who is the Vice President Sr Branch Manager and all I've been told is that I have broken the rules of customer deposit! When I ask what rule I have broken specifically I get no answer. Have a little more respect for your customers and don't talk about rules without being specific when HSBC has been fined multiple times for wrongful practices with one of them being a $1.9bn dollar fine for money laundering.
