-
December 2023 by Maria M.
They start by stilling From you From the beginning, diagnosis fee of $269.00 !!! Then they trow the ridiculous price to fixing your carStay away from Jim Falk Lexus service Way too disappointed extra expensive experience for me.
-
December 2023 by Charisse T.
I service my car at Jim Falk Lexus of Beverly Hills Service Center. Angel Vasquez, service advisor, offers great customer service. He is friendly, responsive and able to help with any questions or concerns.
-
November 2023 by Daniel G.
Pretty disappointed with the service I got here today...first of all I requested a loaner vehicle because I had plans this after which I had to cancel because they didn't want to give me the loaner vehicle guess I didn't spend enough money here...service avision Allison was friendly and informative. What also got me mad and not sure if I'll ever come here again was I noticed the guys that drive the cars was abusing my car I could hear him putting it on sport mode reving the engine then he drove out of the lot with my car abusing it and wasting my gas not the type of things you want to see being done to your car. I take care of my car and worked hard for it for someone to abuse it like that is not right I'm sure this guy does this to all the cars he drives the complimentary wash was pretty bad too they shouldnt have even washed it came out still dirty and on top of it they didnt even reset my maintenance light made me feel like they didnt even pay attention to details pretty disappointing service
-
November 2023 by Kasey C.
They try and charge you just to look at your car. This place used to be good but went way down hill. Just another dealership trying to rip people off. Will not be returning.
-
November 2023 by James E
I’ll say this service center needs to shape up their whole department. I live in Burbank and drove 12 miles to come to this dealership because the battery in my key card for my 2023 NX has now died for the 4th time in the 7 months I’ve had the car. It’s one thing to be stranded at the supermarket one day when your car decides not to turn on because the battery died in your key card. But when you get to the dealership right now, after being told that they had batteries in stock for this key card and then be turned away. To say they don’t have batteries for a “known issue” is super inconvenient and not what you do for a loyal customer that has purchased 3 cars from your dealership. Guess their new motto is to provide 1 star service. Even the tech guy who came up to me when drove up had a mediocre attitude. If you don’t want to be at work, that’s fine but don’t give off an attitude because I’m upset after driving all this way here to be half greeted and then told you don’t have the battery in stock for the keycard for my NX.To say I’m baffled at the service at this shop is an understatement. I left LA and came back to Jim Faulk because my past experience, but this is baffling the service center is run the way it is now. Last time one of their porters ate in my car and left a Jack in the box bag in my car and now this. Seriously not cool!
-
November 2023 by Della G.
I could not be happier with the customer service and hospitality at Beverly Hills Lexus. Angel Vasquez has been my "go to" service professional when ever I take my car in for service. He has always made me feel like a valued customer and treated me with courtesy and honesty. Great experiences like this makes me love my Lexus even more.
-
November 2023 by Mary-Jane Hayes
I have been a Lexus owner for over 20 years and have owned 4 during that time. I’m always impressed by either the cleanliness or the quickness of whatever procedure in which I’m having my car serviced, etc., but my last visit was different. I was so impressed with the way I was treated. I came in for something relatively simple, but due to it being late in the day, I needed a loaner and would have to leave my car there. How amazing and synergistic everyone worked. While one was getting me my vehicle and making sure all was right there, someone else took my license and insurance card and got everything right there, and they were all so pleasant and professional. I will be purchasing another car soon and while I am always perusing the car market to perhaps learn something new that might be better for me, I always revert to Lexus. And it’s because of people like this. But When something is pretty trivial, but you are given service and a level of courtesy that you remember for days afterward, it means something. Thank you for not only excellent service, but I couldn’t let this opportunity pass without letting you know how outstanding your staff is. Please give my regards and best wishes to Daniel. Melanie, and Naomi. Thank you again for the amazing service, and super cool way you make your customers feel like family.
-
November 2023 by Z Ja
I contacted this dealership to buy a car and deliver it to somewhere else. They are very professional. Heidi is very knowledgeable, competent and responsive. Unfortunately, I didn’t end up getting my car from them, but I would definitely use them next time I purchase a car. I will recommend them to all my friends.
-
October 2023 by Haruna Uriu
It's understandable to run an hour behind schedule for our appointment even after promised it would be less than an hr, also understand it takes 6+ months to get the second key to our car due to delay. Getting a text saying they weren't done when they were was also ok. Didnt make a fuss. However no sorries or accomodations made.saw cars that got in after me get the coveted car wash spot, had to leave to make it to work. When purchasing over a 85k car upfront in cash also service was lackluster. They couldn't care less. So sad for the Japanese brand.
-
September 2023 by Sandra W
I came in for a simple oil change.. declined other services.. sales advisor seemed aggressive after I declined. I asked for an accommodation of a loaner car because I had a baby with me and that was rejected because I wasn’t getting any other services done $$. Even after scheduling an appointment a day before and filing “complimentary” loaner requested.I’ve been to other Lexus service center and they accommodate me with a loaner car. No questions asked. (Glendale, Thousand Oaks, and Woodland Hills.)You would think Beverly Hills will have better service.. but no.I had to walk out after being 45 minutes in the lobby and my car hadn’t been started on. Will not be returning. It’s not worth mentioning the service advisor’s name. He must not have kids of his own to know he should accommodate a mother and a baby from sitting in a lobby wasting precious time. I don’t feel like they value customers here.Once he noticed I was leaving and asking for my car back with my baby he FINALLY wanted to give me a loaner car. Too late. I took my business else where.Do not recommend this location.Service: Oil change
-
September 2023 by Zeana Y.
Absolute worst experience at this location! Angel - is the worst advisor and was not helpful. All he wanted was to charge me rather than resolve the issue. He is rude and has absolutely the worst customer service that I have ever experienced. Beware! Do not come here! Lexus of Cerritos is more accommodating.
-
September 2023 by Linda Bodlander
My windshield got damaged by a flying pebble. I called JF Lexus and spoke with Angie and Luis. They were TERRIFIC and had my windshield replaced efficiently and at a FANTASTIC price!! Angie wasAMAZING!! They are both professional, knowledgeable and really do their best to help their customers. I am so appreciative for their EXCELLENT SERVICE. The BEST car service I have ever had!! Thanks so much to Angie and Luis for handling my service needs the way they did! They are awesome!
-
September 2023 by Jay Lgoog
Came for checkup but car was released to customer with a nick on the paint afterwards which was only noticed after driving off.I'm sure whoever bumped a tool or something on it must've been aware it was done, but did not bother to bring it up.It would've been better if they brought it up right there and offered to rectify it. But they did not...Left a really bad taste.I can't recommend other Lexus owners go here for service as it stands.
-
September 2023 by Cathy Bausley
I've been going to Jim Falk for a few years because it was convenient! However, this time, when I asked if I could get a loan car for my 5000-mile service, I was refused and told I wasn't spending enough money. I contacted Longo Lexus, and they gladly accommodated my request. I remembered my first encounterwith Jim Falk/ Beverly Hills Lexus to make the purchase of the car and how they made me feel , completely ignored and disrespected! I went to Longo Lexus and made the purchase. After a few years, I went back to Jim Faulk for service, and I thought things had changed. NEVER again!!!!
-
July 2023 by cha cha
I have dealt with a lot of Lexus service centers. My favorite ones on in the Valley. Every time I’ve taken them to those locations, never had a problem to get a shuttle or Uber to the mall nearby (within a 11-20 mi radius usually). Even if it’s a simple check up. Not this dealership! They will ask 100 questions and make you stand for 45 mins before they let your car get into service. Plus on top of that, they will push the full point inspection worst than the LV sales associate (they don’t even push you!). I get that if you don’t come decked out in designer that they don’t give 2ish, but let’s be real - I left my Birkins at home. Why the hell would I bring it to a dealership! If they can’t even give a car service for a mile to rodeo drive while the ones in the valley will give a 20mi radius, that’s embarrassing and a typical move in terms of pretentious BH. AND normal wait time is 2 HOURS! At least have amazon level of customer service! I’ve never even had this service when I’ve gone to Hermes dressed casually. I was nice to give an extra star, but they really didn’t even deserve that with the attitude lol!
