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October 2023 by Nicky R
Wonderful customer service. Manny was a dream to work with. So helpful and had a great experience shopping for shoes. Beautiful store.
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July 2023 by Arminda D.
I had one of my Jimmy Choo booties fixed here. I dropped it off and got them back within 2 weeks. I love the showroom, and everything in it, but I was in a hurry both times so I wasn't able to spend much time there. Staff was so nice. They notified me when the shoes were fixed and even brought it to the curb for me to pick up. Shoes look like new. Thank you!
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June 2023 by john a.
Great car show out front.
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June 2023 by Pamela “Diamonddiva” Reedy
Loved the sale price
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March 2023 by Tiffany Mcgee
The whole team at this company is fantastic: from sales up through service!
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January 2023 by Christine Maness
Love, love, love the shoes here.
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June 2022 by anne k.
The best customer service I've encountered in years. Julien went out of his way to see that my Jimmy Choo sandals were repaired at no cost and shipped to me in a timely manner. There were a number of unavoidable snafus in the process, and Julien was responsive and helpful throughout. Also, Jimmy Choos do deserve their reputation as extremely comfortable high fashion.
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June 2022 by Katie M.
Fantastic experience with Manny! Great customer service, patient, and welcomed me into the store.
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May 2022 by S P.
To say I've had the most aggravating experience would be a compliment to this location. Kristen is by far the worst and most negligent manager to exist. Whomever would give her this position clearly has a lack of judgement. I'm no where near a resolution and have been getting the runaround. I've written countless emails, called, written to customer service and have received no correspondence. The staff in this store are rude and dismissive it's no wonder when they're being led by the least client centric manger. I'm beyond frustrated and upset. I regret the day I walked into that store. I don't understand how they can allow this store to be this negligent and not accountable for their actions. This place needs to start fresh from the top down.
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May 2022 by Michelle Schmucker (Shelly)
In love with their shoes! Gorgeous store
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May 2022 by Jaddis H.
I said "I do" to the chooos!!! i went in for a MISSION to get the white Bing 100 for my wedding. the staff helped me right away and was soo very patient as he brought me 3 sizes to try, while suggesting to go up/ down depending on my fit. when I was ready to buy, he said there was only 1 more in stock!!!! ahhh i was THRILLED. he helped me order it online to be delivered to my house and I was in/ out within 15 minutes! the Bing 100 is suppper comfy and so glamorous but wearable elsewhere. love these shoes and i loved my experience!
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December 2021 by S C.C
Be very wary of the staff here. They sell refurbished shoes and try to pass it off as new. There is no manager according to one of the staff members.. ultimately highly disappointing for BH . Never had a bad experience at choo before coming here, it's a big turn off to the brand .
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September 2021 by Lynette Fromme
This store is so beautiful I was visiting Los Angeles and decided to drop by and check out the store and I'm just blown away. They have a lot of inventory and Nikki who was helping me was about to help reserve a bag as well as some shoes that I was looking for. She's so amazing and very sweet. We were able to have a natural conversation. I love SA who can hold a conversation beyond just a "small talk." I wish I lived closer so that I can come back here all the time!
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August 2021 by L A.
If I can give this location 0 stars I would I will never return to this jimmy choo location. Worst customer service by Nikki she is horrible. Had me on hold for about 30 minutes she was supposedly checking on shoes for me never returned back on the line. Called with another phone to ask about another item she answered again and put the bag on hold. Walked into the store she was just sitting on the couch. Approached us with the bag and after that everything was a disaster. She has no skills to be a sales rep she is rude every answer was no with an attitude. Asked to have someone else help us she was still butting in and we asked her kindly to not get involved that we want someone else to help us. As she was walking into the back room she called us an idiot and when calling her out on it she wants to say she never said that and got really defensive. Told us to ask the guy who was assisting that she didn't say that the guy kindly actually said sorry I didn't hear what she said. It's funny when store managers are not in store and available sales rep take advantage. She needs to be fired and out of there. No wonder other reviewers have left horrible reviews on her. Maybe it's the truth about her and her service and she shouldn't be working there.
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August 2021 by J A.
My daughter bought this beautiful embellished white shoes for her wedding and paid almost $1000, but guess what? She could only wear it the first two hours while her feet were hurting and all blistered.. I think Mr Choo should reconsider making the shoes more comfortable for Americans too! And yes! She is used to wear high heels all the time! Use softer leather or make the toe area more comfortable. Waste of money!