-
April 2023 by j g.
Horrible experience! First it was a nightmare transferring in. Now they won't give me my money back. I am trying to wire my money back out but have been unsuccessful. Paperwork done correctly, they just refuse to do it or are grossly incompetent or understaffed
-
November 2022 by Erin F.
Run for the hills if you have assets you are about and/or want any inking of customer service . Perry Richards is hands down the worst advisor I have ever experienced in my life . He is unresponsive and has horrible team members who mirror his neglectful , utter disregard for his clients issues or concerns . My accounts were hacked , funds were removed and he did ABSOLUTELY nothing to assist me with the recovery process or navigating fraud protection. His team is not responsive, ineffective and neglectful, verging on scary. Stay away from MERRILL LYNCH WEALTH MANAGEMENT BEVERLY HILLS if you want service and protection .
-
September 2022 by Mourice P.
Merrill lynch has failed the self directed investors!!! By dropping their ICE platform and replacing it with a underrated platform, has caused serious disruption on trading activities!!!! I will gradually transfer my accounts to possibly Etrade or elsewhere!!!!!!It's a shame! Because their agents are excellent in every way..
-
July 2021 by Keo H.
BEWARE!! Have been trying to close down my mother's account-they keep saying they can't get the forms. Thieves!
-
February 2021 by Joe M.
After my family had been long established & loyal clients of Merrill Beverly Hills, I was appalled by the way we were treated by them when we decided to leave Merrill for another firm to follow our trusted former Merrill advisor who had just left Merrill due to the way "she" had been treated by them. Since Merrill does not allow their former advisors to take any of their client files when they leave even at the request of the former client, I was forced to ask for this information from them directly. They made it extremely difficult for my family to retrieve this information. This was especially hard for my mother who is elderly with dementia. I had an existing power of attorney with them on file on behalf of my mother, which I had signed in my advisor's presence, but they pretended that it didn't exist. They proceeded to throw my advisor under the bus to say that she had failed to "scan the documents to the proper department". In my opinion, this was just away to "stick it" to my advisor because she decided to leave the firm. I also asked for the original trust document that I sent them to support opening up our trust account. They falsely claimed that they had no knowledge of this document as well because again my advisor did not properly scan the document to the proper department. I know that they actually had this document as well as other information, because throughout the years that I was a client, I was always requested to provide original documentation or forms at the request of the legal department because they required it in order to process a transaction. They would actually refuse to process a transaction unless I complied, even if I believed that I had already provided these documents previously. So by virtue of the fact that the trust account was opened & these transactions took place proved that these documents were in their possession. They had this documentation in one form or another, whether it was in scanned form or as a hard copy somewhere in our paper files. By law they are required to retain & return at the client's request all original documentation given to the firm. Attributing their failure to recover & return these important documents to an employee's "clerical error" is a lame excuse for a large firm of this size. With all the internal controls & checks & balances that a brokerage firm such as Merrill is subjected to by government regulation, this should never have occurred. The firm as a whole is also responsible for the errors of its "employees". However, they refused to accept any responsibility for its employees' purportedly failing to retain & safeguard our documents, satisfied that saying a clerical error had occurred would get them off the hook. In addition, our "successor advisor", Stephen Applebaum assured me that he would look through our hardcopy files to see if he could find these important documents but he never got back to me. I even tried to elicit the assistance of the regional manager, but she was no help either. When I tried to follow up with him again about my dissatisfaction with him & Merrill, I just received some snarky dismissive response by email. No apologies at all! It obviously was not worth his or anyone else's time at the firm to help a valued former client due to their pettiness and spitefulness over our leaving the firm. This is completely unacceptable & based on my experience with the firm, investors should think twice about investing their money with these guys.
-
December 2020 by Judi B.
Beware of investing at the Beverly Hills office of Merrill Lynch. Horrible experience with advisor and supervisors. They falsified events in reports, they were unwilling to help to rectify mistakes, they were negligent in handling our accounts. We lost thousands of dollars because of their lack of attention to our requests. This is an alert to anyone who is looking to invest.
