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March 2024 by Celia Y.
Don't recommend ordering in store ! Had a horrible experience with return and follow up. I didn't get any notification about my order being canceled till I follow up with the sales. After told the money was credited back to my account and found out 8 days later that wasn't the case. Had to go through multiple customer support for days to even find a manager in store that I can speak to. The conversation I had with the manager in store was not pleasant from a customer perspective. Very disappointed for the service and follow up i received from a luxury department store like NM.
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October 2023 by Stephanie Roberts
Very frustrating and rude (including their fake "live chat" which was clearly a repetitive, unhelpful and time-wasting bot).I was reading their return policy for a gorgeous down jacket I wanted to order online (I don't usually shop there). They said I would have to print out a special "Return Slip" even if I returned it to the store (which I was hoping I would not need to do, of course!). My printer hasn't worked in months, so I'd have to do extra work to go get their special Return Slip"printed to make their life easier (and mine harder), right?In addition, they only give a person 15 days to return things. After that they charge $10 ($9 dollars and something) to return an item (I always wondered why some sellers emphasize the 'FREE RETURNS" ... possible setting us up to accept eventual non-free returns, such as they are doing at NM.). no thanksI will never go for this. It's not the money ... it's the greed and rudeness; the "nickel and diming" that I find so offensive.So was this the worst of it? No.The worst of it was that they had what they called live chat yet it was either a fake AI bot or a human who has been so watered down as to not be capable of having a human conversation.They made it look like it was a person with a name and made it look like he was typing (I'm so bored of this trick that others use as well), but when I kept asking about why I had to print something out in case I had to make a return IN PERSON to the store (vs mailing it back) ... the bot just repeated itself - and gave the rudest increasingly common line that we all hate: "I"m sorry if you feel that way. We try to provide the best service we can to our customers."So we are all getting gas lighted (is that the right term?). I mean, NM (and they're not alone) is telling me that their bot is a person and that they are trying to provide good service (when they are not, whatsoever).No, but they are trying to do other things: For one, they're trying to save money, of course by using bots for customer service (an oxymoron if ever there was one). Two they are trying to save money by making CUSTOMERS do their work. Why can't they print out a special return slip themselves if I bring the merchandise into the store? Or, why can't they just accept the RECEIPT as their return slip, and if not, then why should it be my responsibility to do their "special" (and additional) paper work?More and more businesses are doing this. I feel like they try and make me their employee with all the work/instructions they tell me to do and follow just so I can "give them my money!"So I usually go elsewhere since I prefer to "transact" with businesses who are respectful of my time and needs. And in this case, I am doing just that. There are plenty of other places online where I can order the lovely "Canada Goose" jacket I want.PS:The reason I knew to even check their return policy for "tricks" was because years ago, I had a NM credit card, and I noticed they had a lot of cumbersome "rules" even back then. I just didn't expect their Return Policy to have gotten worse and to have become so completley off-putting to the very people they want to win as new and loyal customers. But it's a free marketplace! haha So they can be rude and lose people like me and others if they prefer. (There's some statistic about how when one person expresses his or her discontent/complaint that there are hundreds - easily even thousands - who feel the exact same way but just don't express it. So NM, your demanding and inconvenient rules are probably costing you some customers and, therefore, some $$. And knowing this is good enough for me. :)PPS! Wanted to share that I guess it "pays" to hold sellers to fair terms because I found same coat at another store and they are giving me 20% off one item, and they have a30 day return policy with simply a good old-fashioned receipt!Lik
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October 2023 by Harsh Verma
Beautiful store. You will find all high end designers brands like Gucci, Saint Laurent , balenciaga etc. here .
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October 2023 by Toppsgilby
Carolyn in Revive is the absolute best!!!! I love her she is so pleasant and professional.
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September 2023 by Chef Dell
A very immersive shopping experience! Brandon and Jay In mens dept definitely made sure I received the items I waa searching for and even shipped them overnight for my niece! A-1 SERVICE!! I WILL BE BACK....
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August 2023 by Stephen J. Lautenschlager
Neiman Marcus in Beverly Hills is a five-star haven for luxury enthusiasts. From the moment you step foot into this iconic department store, you're transported into a world of opulence and style. The meticulously curated selection of designer fashion, accessories, and home goods is second to none, offering a lavish array of options that cater to the most discerning tastes. The attentive and knowledgeable staff ensures a personalized shopping journey, making you feel like a valued guest. With its timeless elegance, Neiman Marcus is a true destination for those seeking the finest in high-end shopping, where every visit is an indulgent experience worth savoring.
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August 2023 by Todd Hellman
Love the atmosphere and curated experience. The store design, window displays and more are works of art. Love having a bite and a drink at Bar on 4. A real gem in Beverly Hills!
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August 2023 by Duality O.
I placed an order online last week for one a bottle of cologne that was on sale. Well, the package arrived yesterday, but there was no cologne in the box, only some samples. I called Nieman Marcus today and was told that they ran out of the cologne. So I asked them if they could please apply the discount to a different sized bottle of the same cologne, but they said they couldn't do that. I would think Neiman Marcus would try and make their customers happy, especially if NM is at fault. It's not the consumers fault that Nieman Marcus is selling products online thay they don't have in stock. I will no longer be shopping at Neiman Marcus and can no longer recommend this company.
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August 2023 by Vladimir Alvarez
I placed an order online which I sincerely regret.It was for a chain and pendant. Instead of sending me the pendant, they sent me a small chain. I returned it but gave me a credit on the chain.... It has been a nightmare for the regular customer service to grasp that I was sent the wrong item and credited the wrong item. At the end I returned the correct chain and they haven't processed the refund. 2 phone calls with supervisors and still not resolved... Did I mention the attitude? I'm never buying anything again from this company!!!!!
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July 2023 by Naghmeh Babalmorad
Neiman Marcus is a robberI ordered a pair of Golden Gooz sneakers online on May 18th and they charged my credit card for $544.95 , 1 week later they charged my credit card again for on May 25th,When I contacted them to ask about the extra charge, they told me because they don’t have the shoes available they will charge my card ones a week automatically and refund the money !!!I asked them to cancel my order and refund my money, they cancelled my order but they didn’t refund my money yet! I contacted to their customer service talk with many managers but they are not responsible just wanted to say everything is ok!!!Guys your are totally SCAMERSo sorry for your
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July 2023 by J Oh
High end clothing store..expensive..But again You get what you pay for...4 levels of shopping with restaurants on each level..a oval bar on the verry top serving great food as well..Security here is awesome..parking..there's a parking garage located in the back..
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June 2023 by Adi
Avoid here and go to Saks Fifth instead. I visited here for athletic pants. I approached a group of four workers asking for help. They were kind enough to inform me that they don’t carry the brand I asked about. I was open to other products, but the lack of customer service was not helpful so I left to Saks and was helped straight away.
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June 2023 by Frank Gonzales
Duke on the 4th Floor men’s department is who you need/want to see. He’s always so friendly, and knowledgeable about the different lines, even though I stick to 2-3 designers. Now that I’m actually wearing real clothes instead of sweatpants, slowly getting back on track at Neiman Marcus is actually a lot of fun. If you get a chance, try the Crab Louie at the bar.
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June 2023 by A. S. Q.
This store deserves the worst review . I bought shoes last month and they were overnighted to come the store . SA named Valentyna Mysnik told me she will call me once they arrived . My receipt says they were overnighted but I wanted 10 days and I contacted her and told me they are still not there . I told her I am going to be out of country and I need to return the shoes . She assured me that shoes will arrive on Monday and she will send me a return receipt . I am in Europe right now and today is Friday and she still have not send me any return receipt . So I never got shoes and I didn’t get my money back . The worst experience ever .
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June 2023 by Erica M.
Customer service is nonexistent. The sales associates literally make customers feel like shit/invisible/unimportant, not just my experience. They clearly get paid to stand around and gossip about people. No matter how much money you have, shouldn't take away from human decency. High end? Act like it, and develop some class. Because acting snobby amongst middle class shoppers for a commission is pathetic.
