-
March 2024 by Robert S.
Rosie was fantastic I didn't feel a thing! five stars highly recommend make sure to keep in mind that this place in is in the back of the building. It's kind of hard to find.
-
February 2024 by Ben P.
The worst. Never anyone at the front desk. Very clearly said a sample could just be dropped off when done and then got there and was told needed an appointment. Didn't need a test need to drop off a sample in their containers and with their forms. Horrible. Rude. Use ANY other option. See the reviews here. They clearly don't care.
-
February 2024 by Ninja98 ..
This Quest location is the absolute worst. I made an appointment and went to have my blood drawn per my doctor's orders. I provided a written referral from the doctor with all the details he wanted for the blood being drawn. Couple of weeks later I go to my doctors appointment and there were no blood test results from Quest. The doc assistant called Quest and here is the best part they had no results in the system and no record of my visit! Needless to say epic errors were made and now I still need to get a blood test done. I will never go to this location ever again. Clearly the operators on the day of my appointment had one job and they couldn't even do that correctly. Here's to 20 Negative Stars.... Good riddance.
-
February 2024 by Shana Melamed
The place on Bedford is horrible especially the lady in red hairShould be fired
-
February 2024 by Halle R.
Understaffed and rude staff. Not friendly, felt like they thought they were doing me a favor. No one to speak to. No help.
-
February 2024 by Victoria Cambe
Came in for simple blood work. I thought my doctor sent in my order but Quest didn’t receive it. When I was called in for my turn, they said they didn’t have my order so I emailed it. Then I had to wait an extra 40 minutes while they let walk ins before me. I was okay to wait but when I asked when they could see me, I was met with incredible attitude. One of the workers walked away and called me rude… when I was just asking when I could be seen. Then this other lady with pink hair yelled at me from across the room and said “you weren’t ready when we called you!” Again, met with aggressiveness. What was crazy was that I complied, sent over my order and was actually down to wait. But once I was met with attitude and aggressiveness I was not comfortable getting my bloodwork done there. I called HQ and filed a complaint immediately. Looking through the reviews now, I now know that this is common problem. You would think that after consistent bad reviews they would change the office and the workers. I also notified my doctor to not send everyone there again, so they won’t be doing that anymore. I hope the workers seek therapy and a refresher on bedside manners.
-
February 2024 by Sika Karapetyan
worst laboratoryian i have ever been
-
February 2024 by frederick madison
Waited over one hour , no one showed up to talk to .
-
January 2024 by Mina S.
I got to my appointment 5 min early and all I had to do was to drop off a sample that is well labeled already. They made me wait and would not take the sample. I said i will be late for my next doctor appointment but no one cares here. I will never use Quest and no doctor should send their patients to this under personal labs. One person works at Bedford location ONLY!!!!
-
January 2024 by Rio Bonney
The door slams every time it closes on entry and to the medical side, tv is blasting, staff was not helpful, no one at the front desk to give bathroom key for 30 min+, super dirty, waited for an appointment for 40 min to be turned away.
-
January 2024 by Jannine Simenhoff
Awful service . Fax not working . Did not notify me that my request was not received from dr . Waist of time would not recommend or give it 1 star . Go somewhere else
-
January 2024 by Elmira Sipen
Lupe was great! Very courteous and really good at what she does.
-
December 2023 by Roca V
This place is not professionally operated. There were 5 folks with appointments and it took 1 hour for the technician to cover 3. I asked each that walked out, all of which were simple blood draws. Point being if the lab only has one technician then why book so many within the hour?They seemed to be very uninterested in assisting clients also… upon checking other reviews, I was proven right. So I had to go to another location. Although this one is bit more convenient in access.
-
November 2023 by J Duff
Truly one of the worst experiences ever. The females that work there are LAZY. Daughter ended up leaving and not having tests done there even after waiting over an hour. Was concerned they would perform tests incorrectly (labeling, drawing blood, cleanliness! ). If I were QUEST District Managers I would check on this location periodically because they do NOT do their jobs, slow, lazy and unhelpful. Wow. The one with the pink hair is especially unpleasant. And her counterpart comes in to work late because my daughter was there before the office opened and she strolled right in after 8am.No wonder they’re always behind!!
-
October 2023 by Renae Jackson
This was the absolute worst service I have ever experienced at a medical facility and they were EXTREMELY RUDE. I will never go to this facility again and it would be better for you (and save you time) by going somewhere else even if it is further away. I have never been treated so poorly and disrespected while simply waiting. There is no receptionist and no one that will help you out.
