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February 2024 by Layne Livingston
Alicia was the first member of the team to engage with me while I was browsing. Whenever someone says a kind word as I shop it makes me feel really welcome. She went above and beyond to find me some perfect fits! I had a very limited budget this trip and she was very accommodating of that.I’m going to treasure my purchase and can’t wait for my next visit to Rodeo Drive. I’ll be sure to call ahead to ask for Alicia’s help again because she was so amazing!
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January 2024 by Fernando Orozco
More than a store, is an experience. Also, this store has exclusive products you cannot find on regular stores.
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January 2024 by Andy Morgan
Julio helped me track down a sold out sweater and actually took the time to find it. Ask for Julio if you need anything A+ customer service and now I have the sweater of my dreams
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January 2024 by BRUSS
The only museum in rodeo drive! I always enjoy visiting this store and walking around the vintage items they keep on display.
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January 2024 by Ezequiel Correa
Sensational..Raulf Lauren in Beverly hills is a very fine store, very beautiful environment, very fine clothes, worth visiting and if you have the money... buy
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January 2024 by Sandra G.
the most disgusting and disrespectful sets of people! the only reason why I gave it two stars was the for of one female employee who did take the time to listen and helped. I would not put the manager victor or josh in charge of handling dogs. dogs would be too precious for them to oversee. I wanted to write this reviews from 2022 but I just got a chance to. And I did not forget. try sending message to district manager whoever that is, and I know why some of his employees are filthy and trashy behaving people. Everything that flows down the stream of a river is what's at the head. I order a top from this store in November of 2022. I went home to find two packages at my door from them. I was curios as to why I was sent two packages when I only ordered one top. when I opened up the second package, it was a pair of boots with at price tag of $1,200 and a receipt totaling $4,577 with another person's credit card number on the receipt. I immediately called the store to alert Jose the sales person whom I dealt with over the phone, that they have sent me another persons item by mistake, in addition the top that I purchased was too big and I had to return it. Josue told me that he can send me a label to return the package with the boots but I must pay from my pocket to return to top. when I demand a label to return the top as he told me prior to the purchase that there would be no charge for return, he treated me worse than a dog and called me the "N" word. when I was placing the transition/order he asked me about my accent and I told him where I was from. and he told me that he is Spanish from another country, and if I needed anything else to let me know. but just because I had to return the item due to size I was a niger and everything ugly. Even though as person of integrity and honesty I returned another persons item to them that they sent to me mistakingly, the color of my skin says regardless of me doing the right thing I am nothing. when I reached out to the manger, he just slapped the icing on the cake by treating me like am not human and refused to give me the full refund with this twisted ungodly mentality, behavior and lifestyle. I had to demand my full refund back to my credit card. and when it was done he behaved as I thought he was doing me a favor. A bunch of low lives!
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December 2023 by Sika B.
Really POOR customer service! I went to buy baby clothes and the sales associate just stood in front of the room without helping me. I asked her if the room was the only room that had baby clothes (because it was pretty small) she replied very rudely saying "this is what we got, we can't put everything out on display" so I'm looking and she then mentions that there's more stuff in the drawers. I open the drawers to get different says and again she responds with a comment like "it's all the same thing" which I was confused bc they had different sizes. I started coughing bc there was something in the air, she doesn't offer me water and I have to ask twice for water before she acknowledges me. At checkout she doesn't say a word to me besides asking if I have a number with them. She checks me out and I leave. It was a really cold experience and not welcoming at all.
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December 2023 by James K.
It's not my first time coming to the store. I love Ralph Lauren but this particular employee left a disgusting taste in my mouth. The customer service was horrible. This one experience has changed my mind about this whole brand. I was told by a sales representative (he was amazing and helped me a lot) in the prl store at Las Vegas about the 30 day return policy and that I will be receiving the cash back even with no receipt because they have my information in the system. I end up coming to this store in rodeo and they said they have no choice but to give me a gift card which infuriated me in the inside. I told them about the reason I needed cash back or maybe even give me a small amount and leave the rest in the card in a composed attitude. She then proceeded to give me a scowling look and kept saying no and that there is nothing that she can help me with. I'm hoping this review is looked by management.
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November 2023 by Gerardo Cerda
I got my wedding Tux here. I was extremely happy with my purchase, but even happier with the service. Stephen helped me from start to finish. Every time I went everyone was warm, welcoming. Cher was also extremely helpful. I will forever be coming back to them because they truly had remarkable service. Thank you guys! Cant wait to shop some more soon :)
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November 2023 by Phil Buckley-Mellor
What wonderful service from their warm and helpful staff! The store is beautifully laid out, we were made to feel welcome and enjoyed every moment we spent there.
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September 2023 by Rich Legge
Great experience in this lovely store. Felt so tranquil and sophisticated. It is the only store where I outlasted the ladies.
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June 2023 by Harsh Verma
This store is so beautiful, antiques, beautiful collections , staff is so polite & helpful.I just love going here and shop Ralph Lauren .
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June 2023 by Vanessa Lopez
I love shopping here for my husband. He hates shopping but the clothes here are a perfect fit ? for him . Love this Ralph Lauren in Beverly Hills!! DEFINITELY a 5 Star experience every time
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April 2023 by Jim
First time in LA so had to check out rodeo. First place we went to was Ralph Lauren. I was in a sling and the guy in the mens bit was super nice and addressed it can't remember what was said but I remember he had good chat and left a good impression regardless if I couldn't afford anything haha
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February 2023 by Maryam yafei
Bad customer service. They are not accepting online purchases from international visa card. Please dont waste your time or money. Policy is very bad. I use many brands website. Never treated like RL. They said you cannot buy by force. They turn be back without reason.asking me to buy from international store. I told them the address is in USA why should i buy from international website. No proper answer given.
