-
February 2024 by Phyllis Saunders
I love his shoes. My feet a large size111/2. They have beautiful shoes particularly large sizes up to size12. I visited Stuart Weizman's that same day. I was not happy with what I saw, ironically they usually have great shoes. I purchased some years ago the most beautiful after five. Sam Edelman is the place to find beautiful shoes, casual or dress shoes. You will leave happy. I usually shop Nordstrom for Edelman shoes, my size was not available. I had to visit the store in Beverly Hills for satisfaction and I was extremely pleased. The store allows you to order if you have the name of the shoe. The most pleasant visit! Sales persons are extremely nice and kind.
-
February 2024 by Jo S.
I added a star because the shop had a nice variety of merchandise, nice decor and seating options to try shoes on. My mom in law was excited to check out this location in Beverly Hills, also she was very determined to buy something LOL. She ended up getting a pair of sandals, I think they were too wide, but the sales girl, did the selling, so she convinced her they were fine. We shall see. While my mom in law got helped, because the sales girl approved of her brand of sneakers and the brand of her watch (eagle eye!), she ignored me the whole time, never talked to me, offered me help, because I guess I was wearing Sketchers, so I didn't qualify! Shall we call this BV typical snobbery? Yes! Other employees were talking to each other by the register, somehow when we went to pay there was no one in sight. A dud showed up, walking slowly, doing us that favor to use our credit card. 'Nough said!
-
January 2024 by Joseph R.
I typically don't do reviews for any business. I'm not picky or particular at all as I've worked both in the bar/restaurant/retail industry in the past and that's taught me understanding. However, my visit to this business was subpar at best. I'm not giving this visit a 1 star review because none of the staff welcomed or greeted us upon entry, no. I'm sure the 3 store reps didn't notice us come inside to "potentially buy" because they were speaking to their clients . It's more because it took around 5 minutes of us walking through the store, still unnoticed, before my partner decided to be assertive and ask to be helped. I placed an online order for a pair of heels my partner had seen and loved and of course, like everybody does, I expected our product to be brand new. Sealed AND new... While one rep went to fetch our order, another customer noticed we were still seemingly waiting and I believe she asked her sales person that he could assist us, to which he responded, "oh no it's okay. no they did an online order so they're on a different system." Again, I understand online works differently but man, don't make us feel irrelevant/unimportant. Or at least say those things discreetly! The salesperson eventually came back with our order and we were going to leave thereafter. Note this, we weren't even asked anything in regard to fitment or if we had questions or if there was another product that caught our attention that we could buy. Nope. I've also been a sales person for part of my career and this team lacked passion as well as interest/initiative in helping a customer. I was very upset by this point but I held character. I asked my partner to check her heels and see if she liked them in person. However to complete shock, both heels were dirty, had deep scuff marks on their bottoms and looked used and tossed. On one of them, there was even hair strands wrapped with the protective mesh it came with... and I paid new price tag for THAT? Item was both disgusting and disappointing. But you see what summed it all up, was how the rep reacted when we brought this to her attention. She didn't seem surprised or even shocked... my partner described it as, "I felt like she didn't expect us to check the box, like they just wanted to get rid of this..." The rep then added dismissively, "someone must've tried it on in store." The marks and scuffs weren't cause by that, no. They were worn multiple times, returned and then sold back to us as "brand new." And even if you have In store displays, is that what these employees sell to customers? Is that Sam Edelmans standard? Used, unwanted, UNCLEAN items that need to get out of their inventory? This was supposed to be a little random gift to my partner that day but due to the situation, we had to request a ship-to-home order. I just hope they shipped me an ACTUALLY NEW PAIR and not another pass-me-down. As a first time buyer, I got a little code for signing up for marketing but I didn't wanna spend more time in that silly store. Key-points here are: DONT dismiss a paying customers concern, don't subtly minimize ANY customers relevance AND definitely acknowledge a potential client when they walk into your store. But most of all, SELL NEW, CLEAN PRODUCTS!!!
-
July 2023 by Charlotte williams
Anthony is great!
-
June 2023 by Tatum Price
Bought three pairs of shoes thanks to Haze and her fantastic choices!
-
June 2023 by Samantha R.
I have an amazing experience every single time I walk into this store. Anthony goes above and beyond and creates such a warm and friendly environment, he will also recognize you as a returning client and welcome you back. He is communicative, honest and really cares about his clients. His entire team is always friendly, attentive and willing to help!
-
March 2023 by Gina G.
I had to make a return from an online purchase and had a great experience with Anthony at the Beverly Hills store. He is easy to talk to, super nice and very accommodating. Also, the store is very appealing and smells nice inside like a Nest candle is being lit but I couldn't find it.
-
February 2023 by Christina Cane
My wife and I had the best shopping experience here! It’s extremely hard to find shoes that fit my feet well and the SE loafers are PERFECT. Anthony also made the whole experience so fun and provided great advice!!
-
September 2022 by Theresa P.
During the week of 14 August 2022, I had two diametrically opposing customer service experiences at the N. Beverly Hills Store. At the top of that week I called to that store to inquire about a shoe. From the start of that call the customer service rendered was superb from start and to the finish. I was greeted with an abundance of enthusiasm, courtesy, and attentiveness. I called in with one shoe in mind, that shoe was not available; but secondary to the superb customer service rendered by Anthony and his co-worker on that day, I ended up purchasing not one (1) but two (2) pairs of shoes. The next day I called back, as I needed to make an additional inquiry regarding my purchase from the day before. It was as if I had called to a totally different store. This time there was no enthusiasm, the phone rang multiple times before it was answered, and when the clerk finally answered she presented as if it was a bother to even answer the phone. The care and the attentiveness to my needs as a customer; like that I had experienced the day before, was just not there. The clerk was disinterested, unfriendly, and her customer service disposition bordered rudeness. I specifically asked for Anthony, who was not in that day (Sunday), I then requested to speak with management. I was placed on hold for an extended period of time, and ultimately was not allowed to speak with the manager; instead, I was told by the clerk "that manager said she was at lunch... take your name and number and your call will be returned". That return call NEVER HAPPENED. I called back the next day, asked for Anthony, and was told he would be in the following day. Called back on the following day, Anthony answered the phone and I (the customer) was consistently greeted with the same superb drive toward customer service/satisfaction (enthusiastic, courteous, and attentive), from the beginning to the end. GREAT JOB Anthony! Sam Edleman, Anthony gets it... he understands and demonstrates his understanding of the idea of a Well-Performed Customer Service. Because, at the end of the day Well-Performed Customer Service equals INCREASED REVENUE. Maybe Anthony can help the others, as it appears that Customer Service is just not their not their thing!!!
-
June 2022 by Arpi Pogosyan
AMAZING store and service!Anthony and Emmaline were absolutely lovely and made my entire shopping experience phenomenal. As soon as we stepped in the store, we were warmly greeted with smiles and attentiveness. Anthony and Emmaline made me feel like a queen!The store had a gorgeous selection of shoes available when we went in.Will definitely be back!
-
June 2022 by Arpi N.
AMAZING store and service! Anthony and Emmaline were absolutely lovely and made my entire shopping experience phenomenal. As soon as we stepped in the store, we were warmly greeted with smiles and attentiveness. Anthony and Emmaline made me feel like a queen! The store had a gorgeous selection of shoes available when we went in. Will definitely be back!
-
June 2022 by Britney M.
The quality has gone down insurmountably!!! Believe all the comments on Instagram about their poor quality and customer service. I wore my shoes to my grandmothers funeral and the strap broke. The lady on the phone refused to give me her title, she stated that she overseas all of the retail stores and her name was Aleeshia. She seemed unphased by the fact that the shoe fell apart at my grandmothers funeral which was extremely evident. When I asked for a phone number or email so I could show them what happen, she proceeded to give me a whole bunch of letters and numbers at "CARE LESS DOT COM". Is this some type of joke? I asked her for her email, since she overlooks so many stores, and she told me she was uncomfortable with giving me that information, you don't think I was uncomfortable wearing a broken shoe at a funeral? My friend Melissa also had the same shoe and it did it to her too! She told me to bring them in, so when I went to the store yesterday, it was closed! Not a person in sight!
-
May 2022 by Risa M.
Closed with no notice. Drove here around 2:30 as their official website says they are open 11:00am - 7:00pm. The front door is locked and nobody is at the store. No posting either why they are closed or what time they would be back. Called the store several times but nobody picked up (got directed to someone's Verizon voicemail). Waited here for about 30min, but left. Any visitor to Beverly Dr. for Sam Edelman, be careful!
-
March 2022 by Britney McKenzie
Called looking for a dressy heal for my bridal shower Saturday; late I know! Didn’t have what I was originally looking for, but suggested a few other styles. The style wasn’t online anywhere, think called Samira, the gentleman sent me a photo via e-mail. It was perfect. Definitely call this place if you’re looking for a style, they seem to have styles that aren’t online. Saved my bridal shower outfit with my Veronica Beard dress.
-
October 2021 by Mattia Olivotti
Called and got put on hold by the girl there for 15 mins. Hung up and called back several times and no answer ever.