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January 2024 by Lance M.
I went in to buy my wife a gift. I asked the woman if she could ship them. She said, "Sure," but neglected to ask when I needed them. After putting the order in she informed me it would be 7 business days. I say that doesn't work for my timeline. She then goes on to tell me she can't amend or change the order, that we could put in a duplicate order and I could ship back the other order when received. I literally stepped outside and called the service number on the receipt and had the shipping preference changed to expedite the shipment. I'm guessing she simply didn't want to make that call. Really awful service. And completely rude. She is the reason people will replace her with internet purchases. Do not recommend! They do have nice, elegant shoes at a better price point than all the shoes that scream to be looked at for the symbol on them. My wife loves their shoes.
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January 2023 by Ana R.
I've been wanting a new pair of black or light brown color leather boots and light brown booties for a while; however being in between sizes and width depending on the brand, I decided to go in the store and try on the shoes rather than buying online. The store manager Ana was throughly knowledgeable of the various styles and made excellent recommendations to help me find what I was looking for even if that meant trying some styles/colors, just for fun! Once I decided on the two styles, Ana was extremely accommodating and helpful while trying the boots and booties and brought various whole and half sizes, widths, colors, heel heights, on both leather and suede to make sure I was comfortable with the fit and loved the style. From the moment I walked in to the very end of my transaction, Ana's remarkable client care definitely made my first in store shopping experience at Stuart Weitzman a memorable one.If you are looking for a fabulous, well crafted pair of boots or booties, I highly recommend you visit Stuart Weitzman on Rode Drive and have a wonderful time shopping with the store manager Ana.
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October 2022 by T.J. Y.
It was a small store. I had a e-gift card due to a return I made earlier. There was a guy salesman and he said I can go to any location to use the gift card. But it wasn't the case. Anyway, Jennifer, my salesperson was very nice and helpful. I had my 8 year old daughter with me and she was very sweet to her, too. I got my perfect shoes!
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December 2021 by Patricia N.
I just called this store to see if they could stretch the two boots I bought from them online. The reason why I called to check in they could stretch my boots is because I have known a couple of people who owns a pair of their boots and recommended I go to their store to have them stretch out for me an d clean it because they've done that before. The person that I talk to was not accommodating and rude. I told her I bought it online and I have the receipts with me and she asked me if it's their website I said yes. Then she started asking me what's the name of the boots. I have a pair of booties which I forgot the name and a high knee one called the city semi lug sole. Instead of saying "let's see what we can do for you" or "we can take a look at the shoes" she quickly said just go to a cobbler because they won't be able to do much anyway. I also asked her if they can do a little cleaning on my booties she answered, "like I said, just go to a cobbler" wow, what is wrong with this person? I try to ask her nicely and she just very dismissive.
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August 2021 by Adeline C.
Jennifer and Rachel helped me find some cute shows for my Aunty (who can fit into these gorgeous shoes). The store is cool and clean and located right on Rodeo Dr. They have super feminine pieces as well as more sporty looks. I was offered a water and love the upbeat music too.
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October 2020 by Cecilia Harrison
Great service if you are a runner with gait problems. They have a cool computerized device that measures your gait so you get a more detailed analysis of your gait problems. Not a super-wide selection of shoes, but all the best running shoes are available, and they also have a very wide range of off-the-shelf orthotics.
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December 2019 by Maha
Bobby was awesome! Professional, polite and brilliant in his service. Live in Washington, D.C. and was in search for the Estelle boots in my size. Was told this location may have the last pair. Even though half a size smaller then typical purchases with this branch purchased them. Bobby came to the rescue for sure. Thank you, from the East Coast! Stuart Weitzman, please please make more of the Estelle Thigh highs...Thank you, Bobby!
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December 2019 by Kimberley K.
Stuart Weitzman brand is an extremely uncomfortable brand of shoe to wear. They are the equivalent to Steve Madden brand of shoes with a higher price tag. They both have the same end result. You will need a podiatrist forever once you realize what this brand is doing to your foot. These two brands are so similar in every way except for the price tag. They are probably friends.
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October 2019 by Actress Puppeteer MUA Yvette Edery
White boots
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September 2019 by Queenie L.
I have been coming to this location for quite some years but was not fond of the management team, but recently I learned that they have a new team of management in place. Last week I dropped-by to look for some boots for an up-coming trip. Rachel, the assistant manager, was very helpful in showing me the latest styles and in finding the right sizes for me to try on. She was very patient and kind in giving me time to decide on my purchase. I am happy to say that I walked away with an elegant pair of Kera boots.
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September 2019 by Audrey J.
Had a really bad experience with the salespersons here last week. Both the male and female salespersons pressured me so much to get the shoes while I was discussing with my mom whether I should get them or not. The guy especially would interrupt so much while I was talking to my mom. The pair I wanted turned out to be a defective one with one sole being a much darker color than the other sole. So I told him I will have to think about it and he completely changed his attitude and made this really rude face rolling his eyes. They really need to learn what professionalism is if they want to keep working in the industry.
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April 2019 by Noel Watkins
Can't touch this!
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January 2019 by C Pipher
A must stop on Rodeo Dr. Love their shoes and handbags. The staff is very knowledgeable!
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August 2018 by William W.
My wife loves shoes and I enjoy treating her to shoes. She loves Stuart Weitzman and o found Tami who has been helping me purchase shoes for my wife for over 9 mos now. As sometimes her size can range from a 10-11 having Tami help me not only pick out shoes she finds chic and suggests but knows my wife shoes has led me too fully trust her with my wallet and bringing a smile to wife's face. Often it is hard for me to understand women and shoes but working with Tami, seeing the quality of the shoes, and hearing the compliments my wife receives and I in return from her makes me always know with whom I am shopping and where! Tami, SW, Beverly Hills. Very the manager is awesome to work with as well. Full on concierge caring buying experience. Thank you!
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August 2018 by Brandy W.
I have enjoyed Stuart Weitzman shoes for over 20 years. As a person with large feet I find I have the ability to find and wear shoes I generally cannot but which are in style as I wear a size 11. My love for Stuart W shoes is not only that the line plays towards forward fashion, classic shoes that may be worn for years or if trendy be put away and bring out in a couple of years. They are comfortable and they last as made with high quality. About 6 years ago I began shopping at the Beverly Hills store and found Sandy whom I see mentioned in below reviews she is and was awesome but at present is no longer with Stuart Weitzman. I was nervous to begin shopping again without Sandy as I felt she knew the styles I loved and the size I needed. Fortunately I was able to find Tami who is highly experienced and organized. She listens and is aware of what I am looking for and both my size and style. As a person who in general shops online and does not enjoy shopping but loves clothes and shoes Tami has made my process of purchasing shoes seamless offering to me what I find to be concierge service like Sandy had which is a relief. Tami makes me aware of sales, keeps my large orders organized and as previously written in a review regarding the store is flexible with my hectic schedule regarding returns. This allows me to feel safe trying on new styles I might not necessarily lean too knowing I may return them without feeling a sense of stress or strain. Tami makes shopping here truly seamless. Tami is hip, knows styles and is aware of you. She is honest about items and will say," try this not that." She is always right and I have come to trust her fully. If you want concierge service, high quality shoes and are taken care of Tami at the Beverly Hills location is the person to seek out. ( remember if you shopped with Sandy turn to Tami) She and the manager Bert are awesome!