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April 2024 by Joanna S.
I was going to leave one star but I was blessed on my walk out of here so I will leave two. I called about a week ago because I felt like the diamond on my engagement ring was loose and wanted to get it tightened. The woman on the phone asked me if I got my ring there and I said no, in which she told me I would be charged $50 to tighten the prongs on the stone. I came in to do so and the jeweler told the woman who was assisting me (very nice btw) that he wouldn't do it because I didn't get the ring there. I explained to her the situation and was bummed since I took time out of my day to come all the way over to get the service done. I was about to walk out and the woman was empathetic and said she was going to ask one more time, and he said no again. I understand if that's the policy, but don't waste people's time, and train your staff on your policy. Time is our most valuable asset. No shade to the woman on the phone or the woman who helped me today, they were both very nice and professional. I've purchased jewelry from here before so it was very disappointing. I was walking to my car and saw a jewelry store (Cali Jewelers) on Beverly and tried my luck, he tightened my stone for free in like 30 seconds! I will remember this customer service going forward.
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March 2024 by Alexandra C.
Flo is the most amazing sales woman I've ever worked with. She always helps me stay within budget and knows exactly what I like. She is kind and beyond helpful. Love her!!
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January 2024 by Lynn L.
This place came highly recommended. Free parking for 2 hrs about 2 blocks down. Place was crowded but there were plenty of employees to help. We were in and out in an less than an hour. Large variety of jewelry, competitive pricing and helpful staff.
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January 2024 by Nina K.
Wonderful selection of diamonds and jewelry at reasonable price points. I've never been to a store like this, reminds me of a (fancy) version of a downtown LA jewelry showroom. But in a desirable part of BH and with warm, helpful service. LOVE the bracelet I purchased and can't wait to have an excuse to get more pieces from XIV Karats.
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January 2024 by Mimi H.
This is my FAVORITE jewelry store! My friend, Julie introduced me to this jewelry about 3 years ago and I met Sima. She's so amazing, knowledgeable, and just all around a lovely person. Sima is my person and I will always go to her. I always enjoyed talking and visiting with her when I am there buying jewelry for myself or gifts for my friends and family. I understand why this place has such a loyal following from their clients. The staff and owner are friendly and helpful. When you enter this place, it can be overwhelming, but it is not. The staff are constantly interacting and helping their customers. You can always find a beautiful piece of jewelry at a reasonable cost. They will always work with you to find the best deal that fit your budget. Ever since my friend Julie introduced me to this place - I have introduced this place to ten of my friends. If you're looking for something simple and a WOW statement - visit this place. You will not be disappointed.
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January 2024 by Errol S.
Value and selection. Experience Salesforce all can cater to any budget. The selections are every major gem dealer. But price is so reasonable.
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December 2023 by Rocky Von Louie R.
My gateway best jeweler in town in Beverly Hills. I love this xiv famous diamond rings
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October 2023 by Eddie Israilov
Amazing people. Friendly & excellent customer service. Affordable prices!! Highly recommend to visit.
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August 2023 by Terri Sawyer
I don't even know where to start. To make a long story short, After 44 years of marriage, I went to the jewelry district (trying to stay in a tight budget) and purchased a new setting which was beautiful but after having my band soldered to my new setting It no lingered shined and the diamonds were dark and dull. I was in tears for days. I took my ring to XIV Karats at the urging of a friend. Bruce discovered they had burned dirt onto my diamonds when the jeweler soldered my band on. He spent so much time with us cleaning and working on my ring. He afforded us the same amount of time and attention as if we were there to spend millions. He never charged us a dime and they still have my ring and are trying to continue to clean the setting. He was so kind and caring and brutally honest which I loved and not once tried to sell me a new ring which he knew we couldn't afford! He restored my faith in humanity. His staff was very kind as well and wanted to make sure we were taken care of! I came home and cried, not because of my damaged ring but because I felt seen and heard and cared about for the first time ever in a place of business. Thank you XIV Karats! You do more than sell beautiful jewelry at amazing prices, you actually care about people!!
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June 2023 by Allen Ryan L.
I've been coming here for more than 10 years and I will continue coming here. Sima has been the best and always takes care of me. Friendly and excellent service. A wide variety of options and great quality of jewelry.
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June 2023 by Philippa V.
Never disappointed in their beautiful selection of high quality fine jewelry and very reasonable prices. Dangerous for your wallet - I've never walked out empty handed but wear every single piece I've purchased endlessly. They also do a great job with repairs and repurposing older pieces.
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May 2023 by Robert McKim
Its the best jewelry store , widest selection, fantastic service, priest competive, strong security.
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March 2023 by Melinda W.
I just got a call from the manager, Diana, to rectify this situation. There was an unfortunate mixup with two similar rings. I will be picking up my ORIGINAL ring tomorrow!! I'm so happy and grateful to get my ring back! This has made me believe again in what's right will prevail again! Thank you, Diana!!
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March 2023 by Cathy St. Cyr
My spot since 1980. Hey YoYo nice seeing you. Best jewelry in the West.
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March 2023 by Victoria M.
XIV Karats, Ltd. is a jewelry store that I would highly recommend to anyone who is looking for unique and elegant pieces. Their collection is simply stunning, with an array of options that cater to those who have a particular taste in jewelry. I am someone who is extremely picky and likes modern, elegant pieces that are not just trendy, and I found so many pieces that fit this description at XIV Karats, Ltd. From the moment you step into their store, you are greeted with a warm and friendly atmosphere, making your shopping experience even more enjoyable. I cannot praise this store enough for their amazing collection and excellent customer service.
