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March 2024 by Heroes Vamp
Great ice cream better then what you find in
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March 2024 by LOURDES LOPEZ
One more option to taste in Big
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March 2024 by Armando
There were two girls there The dark haired girl served us, she was callous and uninterested. The other girl that was working there, light brown haired girl was much nicer I wish she had served us. Dark haired girl doesn't want to work there you should let her find another job. This was around 1:35pm today Feb was 27. We like Ben & Jerry's and we prefer this company to be better represented.
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January 2024 by Danna F
The staff are so kind !! I recommend the hot chocolate it was
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November 2023 by ELIZABETH ANDRADE
Friendly staff
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October 2023 by Greg Remender
Delicious ?
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July 2023 by Stephanie A.
Great ice cream selection & fantastic customer service by Camry :) we came in with a large group & he single-handedly helped us all & was fast & friendly.
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July 2023 by Betty M.
Staff was rude and condescending when I asked for a sample. We left without purchasing. There are other ice cream shops with better service.
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June 2023 by Eddie Amaya
So good as always . great service cool location.
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May 2023 by Tamara T.
Wandered in here after an early dinner. It was EMPTY on a Friday, but so was the whole town. Luckily I went in when I did because the cashier said they were going to close down early since it was a slow day. I tried Coffee Buzz in Palm Springs a few weeks ago and got it again on this day. Waffle cone tasted great as did the coffee flavored ice cream. Would recommend for dessert in Big Bear but call before you make a trip here because they just might be closed if it's a slow day.
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January 2023 by Dominic F.
Great flavors and friendly people. One of the best places to get ice cream in the village.
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December 2022 by VeeVee N.
What was supposed to be a happy evening with a sweet treat was met with two miserable employees who completely soured the night. Upon arriving at the shop, I was greeted by two employees who were clearly unhappy to be there. They seemed to be in a bad mood and were not at all friendly or welcoming. As I placed my order, I could feel the negativity emanating from the employees. They seemed annoyed by my presence and seemed to be going out of their way to be as unhelpful as possible. When my ice cream arrived, it was clear that it had been handled carelessly. The waffle cone was crushed, so when I went to open the wrapper and finish it, liquid poured out. It was clear that the employees had not taken the time to make a quality product. Overall, my experience at Ben & Jerry's was a huge disappointment. The miserable employees completely ruined what should have been a happy evening, and I will definitely be looking for a different ice cream shop in the future when in town.
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December 2022 by Tobby L.
If only I could give zero stars. Being a Ben & Jerry's, I didn't even think I needed to read reviews before deciding to get some ice cream. In retrospect, I wish I would have checked Yelp first. After our horrible experience here, I came here to see what others here are saying and there's definitely no surprises. After reading reviews about the owner, we first hand experienced horrible service and maybe even a bit racist treatment. After waiting patiently in line, we watched the families in front of us get samples of ice cream. When it came our turn, my son asked for a sample and was told that they weren't doing samples at the moment by the owner. Seriously, the people right in front of us were just given samples. Let's just say the people in front of us were not Asians like ourselves. And by the way we were looked at and told samples were not being given, you can use your own imagination as to why we were told that. Anyhow, we were not going to stick around and support business owners like this so we decided to leave. What a waste of time. On the way out, we noticed the political propaganda posted around the establishment. All I can say is stay away if you want good service and to be treated with dignity and that I'll never be back here again. BTW, they are makes as "Staff wears masks" which is also not true.
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December 2022 by Oiciruam S.
I paid 6 dollars for a hot chocolate and they don't have a cover for the chocolate. It's totally ridiculous. Serving two young people of 15 or 16 years of age, they said you didn't have
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December 2022 by Rebecca Sawtell
Love this place!!! Who doesn't prefer the yummy taste of real ice cream!! The better choice by far when you're in Big Bear!
