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August 2024 by C C
The staffs, especially the supervisor are not professional and mean, they charge you with unreasonable fee and didn't give you any sufficient supporting document like regulation or rules in written paper, but said they have such rules. They didn't return emails and phone calls. And I feel they have discrimination toward certain race. Avoid living in Big Bear, feel shame for them.
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January 2024 by Kathy Leitzman
The same poor customer service and lack of open office hours is how Devore Water Company is being run. Our GM is Mark Iverson where he is also the GM of Western Heights. He and John Wiles from Elco Construction, a piping company in San Bernardino, run our board. Elco has contracts with Big Bear water. Watch out for these guys. They don't care. They just want the contracts.
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February 2023 by Catherine Boyle
Diane from the water company is an angel! Their service is good and they really helped us in a pinch.
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February 2023 by Aj
No communication, rude technicians, ridiculous 2 hour windows, all around horrible service.
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February 2023 by Gabriel Pavelsky
I understand turning off someone's water for nonpayment but, why not send them a bill first, why do they refuse to communicate at all? Just seems a little power monger-ish to me.
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August 2022 by Alex W.
Paying $40 to use your own paddle board for a day is nonsense. It's a shame they try to flee visitors in this way, as it just makes me inclined to go elsewhere. So while they view it as a way of increasing revenues, it's really just taking far more money from the local businesses
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August 2021 by Paul Zamoyta
Very knowledgeable, accessible, and professional. It's nice to be in a small town where you can find people who care that will take the time to answer your questions and help with your problems. Special thanks to Jason in water testing. He was very helpful and informative.
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August 2020 by Samantha Bowman-Fleurov
We’ve owned a home in Big Bear for a little over three years and water, water management etc. has been a challenge. We dealt with a large leak, mainline issues, city water issues, and most recently my lack of understanding with the new computer system & billing process… Every single time without fail we have received caring, professional, and thorough assistance and with timely help we’ve overcome each challenge with positive results.
Most recently I visited the office and was helped by Yvette who re-explained everything (that I had apparently been sent in the mail) and helped me to understand the new system. I’m very grateful.
