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December 2023 by Nichole V.
I recently moved to Big Bear and this is my first time shopping at Stater Bros. I am so impressed with the large selection of organic produce and there is a large meat counter with quality meats. The staff has always been friendly and helpful
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December 2023 by Debbie B.
A shout out to the meat department always great customer service .... Always helpful with suggestions and Customer Service.
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November 2023 by Alex B.
We always receive friendly and efficient service here. The selection of groceries and deli items is pretty large. The store is clean and bright. It's our preferred grocery store in town.
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October 2023 by Bebe S.
This supermarket is fully stocked and for the most part, the workers are helpful and nice, however, our cashier, Arceli, was extremely rude, unhelpful and very unprofessional. She gave us an attitude right from the beginning when my sister had ask for bags for our groceries, and she replied in a very condescending tone, "I'll get it when I'm done", and well as other rude comments she made throughout our whole transaction. Trust me, if you're looking to enjoy your time here in Big Bear, stay away from her. I hope the store manager corrects this issue as customer service does not seem to be a strong point in this location. Try Vons across the street!
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October 2023 by Brandon L.
I've been shopping at this store for about 15 years, it's great. But there's been one problem that won't go away like a bad cancer there since the pandemic. There's this literal lunatic that works there named Amy, she's easy to spot because you'll smell the overbearing smell of cigarettes if she's in a 20 foot radius of you. I've never dealt with someone so blatantly rude, and disrespectful to the most respectful of people, and completely get away with it. I've seen her berate the elderly requesting for assistance, I've seen her snap at her bosses and coworkers, and it just makes the whole store a nasty and toxic environment that I don't even like being apart of very much anymore. I've just been going to vons across the street lately. And I recommend you do too! Not to mention the side conversations I hear about her while shopping, it's a joke! I've complained to the new store manager, Aaron, and he will happily lie to you pretending he will discipline her, but does not in any sense of the word. And I know damn well the employees let him hear it too, it's honestly disgusting behavior from her and the manager now too. Every time I'm forced to go to staters and I smell that cigarette smell I instantly go the opposite direction because I don't need my day ruined by some pessimistic human being. I don't even use yelp to complain but this seems the only way the stater brothers corporate will find this information. Please ask any employee there! They'll tell you roughly the same thing about her. But I'm sure I'll go there in about 2 months and she'll still be there talking to customers like they're the dogshit under my boot.
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August 2023 by Rachel J.
I was visiting from Oregon last week 8/25 and I have never experienced such wonderful customer experience, This nice lady named Misty helped us in the deli and she was such a pleasure, and so bubbly, she helps us with all our needs , i couldn't of asked for better customer service.
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July 2023 by Kristina E.
Just visited Stater Brothers for our weekend grocery haul. Our cashier Bill was hilarious! He was helpful in directing us to the coffee aisle and was very pleasant at checkout. Good job!
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July 2023 by Christian J.
That need to get their act together.... This store full of customer on July 14 not 4th!!Is something wrong they need to have respect for their customers...!
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June 2023 by Buffy M.
This is a fully stocked market for all your grocery needs. Extremely busy location. When I was there it was peak time of day. The store was jammed with patrons & employees stocking shelves. Despite the traffic, I made it through check out quickly. Very good employees. Helpful and efficient. They had a section for vegan/non dairy cheeses and proteins on an end-cap cooler. Plenty of non dairy milks in the milk section. I could not find Ezekiel bread but there was a farmers market on Wednesday with terrific vegan friendly choices. This store does not carry sprouts or micro greens from what I was told in the produce department. However, the produce that I bought was outstanding. Much better than any of the markets in the Coachella Valley. Delicious tomatoes. Extremely fresh!The wine selection only had standard whites. Go to Barrel 33 in The Village for a more diverse selection of white varietals (ie. Albariño, Sancerre, Viognier). You can't expect to get it all in one place but this is a great market for most of your staples. Don't miss the Farmer's market on Wed. There is sourdough bread there that will change your life.
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June 2023 by Liliana C.
Horrible! Horrible service!!!!Unfortunately we got a guy named Bill. We went in for some grocery shopping and decided to do the gift card promo for father's day. When we went up to his register my husband asked about the promo and he said "I have no idea what you're talking about". So I went and got the ad and showed it to him, he didn't say anything, he looked in his register for what I think was scissors and then in the next register but he couldn't find any so he went ahead and tried to cut it himself, who would've known his weakness was cutting a paper coupon without scissors. He failed miserably, he got frustrated and furiously wrinkled the ad in a ball with both hands and threw it next to him on the floor not even trying for the trash can. In the midst of everything we forgot to put our phone number for the digital deals agghhhh......we could've just gone home and left it but now a days every dollar counts so we went back in but already with the mind set of going with someone else! We went in and a real nice lady said there was no problem and that she would call the manager, well to our surprise HE'S THE MANAGER!!!! He was now even more frustrated! Lesson learned well'll stick to what we know ..Vons!!!
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May 2023 by Mark Y.
I was camping at a nearby campground and needed some food and a few extra items so I check out this new-to-me chain store.Clean, friendly, and well stocked. Prices are comparable to what we're used to in Santa Barbara. Some things more expensive (surprisingly!) and some things cheaper. Not bad for a tourist town.
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April 2023 by Kislev A.
Any supermarket is a great go-to for affordable hot meals. But Stater Bros. Market sells awesome fried chicken from their deli.The deli is pretty good too. There are various hot sides and even sushi!The workers are helpful, friendly and patient. Our deli guy pointed out cheaper options (available sale).They seem to know the locals too!The parking lot is large and huge.
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April 2022 by A.J. N.
First let me say, their meat is amazing and cut to order. In comparison Vons is more expensive and the meat is so so. I like Stater because they overall satisfy my needs while being courteous.
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March 2022 by Franklin M.
I went in to buy only one item as I was in a hurry. I asked an employee where the tortillas were located and she pointed the way. It was a surprise to see the variety they had in stock which was a good thing. The check out process was very quick with no long wait in line.
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March 2022 by Brent V.
Always good service and selection. Stephenie was a big help. Easy to get I'm and out.