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March 2024 by Jerry Hosford
Therese Carpenter and the Big Bear Lake team are the very best !
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March 2024 by Wesley Conner
Very proffesional but the fees for the service seem to have gone up a lot.
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April 2023 by Hecubus J.
First, April told me that I needed to get a 1099 distribution form. I had no idea what that meant. This request forced me into contacting my former employer that had fired me. This was very upsetting to have to speak to them and on top of that, they had no idea what that form was. April should have know that form come from Fidelity. She did my taxes and told me I was getting back $600 from Federal and I SIGNED on that. H&R Block needs to take accountability if someone signs. Then she told me I needed a form from Covered California. After she took it, that changed everything. I got NOTHING back from Federal. I was furious. She spoke privately to my Mother about it. She told my Mother NOTHING about OWING money to Federal. I told April that she would never be allowed to to speak to me again. The case was turned over to Dianne. At that point I found out I was not only not getting back any money but that I OWED money. Dianne was very rude and abusive about it. They sure like to make it convenient to hide the truth....IF this is the truth. I will NEVER use H&R Block again!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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March 2023 by Rachel Dewell
April is amazing she helped file 2 years worth of taxes and she made it fast and easy.
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February 2023 by wolfgang holst
Comment from a grumpy, retired U.S. Treasury Department employee.Terri Carpenter at H & R Block has been doing my taxes for many years. Competent, personable and terrific lady. The receptionists have also been doing a terrific job. There are always pleasant.
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February 2023 by Noob Nuzlockes
Amazing staff have never had issues getting my returns even with a 1099 and w2 in the same year
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May 2022 by Arun Prakash
Teri was super nice to accommodate me ahead of schedule and when I explained my situation, she understood and explained me everything and made things super easy!!
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May 2022 by Julie steffey
April is amazing and made it so easy!
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April 2022 by Myrna Todd
Ease of appointment and excellent, friendly work by April.
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April 2022 by Douglas Freeman (Doug)
My tax preparer was excellent in explaining my taxes.
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February 2022 by Mary Perat
Diane is amazing and super friendly, we really trust her!
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January 2022 by Robbyn T.
What an easy and quick time. I had an appointment with April Mancini at the Big Bear office located inside the Stater Brothers Shopping Center. Considering the baggage i went with, April handed it like nothing. Whew, what a relief because I was expecting the worse. She also got me in n out very quickly. Both the ladies there were knowledgeable and friendly. They made me feel at ease. If I ever have to file taxes again I know exactly where I am going. Thanks alot H & R Block for hiring only the very best. Thanks again April Mancini you put me at ease and im enjoying Christmas without the headache of the IRS.
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November 2021 by John Calvert
I am appreciative, grateful for the knowledge, the attention, patience and willingness to handle my taxes at the last minute and submit them before the deadline. I am very thankful for the hard work and advise that my senior tax analyst April Mancini offered me.
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May 2021 by Michael Wreesman
Teri Carpenter was very professional and very likable. She answered my questions with the knowledge I would expect from a tax professional.
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May 2021 by Sherry Kearby
Patience and explained it to me.
