NAPA Auto Parts in Big Bear is known for providing quality, dependable parts and far superior service compared to other local options. Customers consistently report amazing and knowledgeable help, with staff described as professional, friendly, and reliable. They are praised for taking time to answer questions thoroughly and for going above and beyond to solve car problems, making everyone feel respected regardless of their mechanical knowledge. The parts quality is highlighted as worth the price, with the store able to source specific items others cannot. The business also features an impressive lobby display. For these reasons, many customers highly recommend this NAPA for all auto needs and state they will only go there.
Went in with a dead battery, was met at the door , told to leave it there gentlemen behind the counter retrieved the replacement within 1 to 2 minutes. He did everything you expect and with a smile. Gave me good insight to everything battery. And my dog got a bone.
June 2026
I'm really impressed with the service, Tristan was very helpful. Went out of his way to help with the check engine light. My aunt is very pleased & would recommend to anyone!
March 2026
They need more then 5* the long man helping me today was awesome I purchased a trailer hitch a longer one so my tail gate can go down i was stressing so bad its for work no one else had the right hitch Napa did & the young man even helped me outside,he got me going now im happy. 10 🌟
