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October 2023 by Andrew “Denim Dan” King
Awesome people
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October 2023 by F Lovineh
I tried to book over the phone. The phone doesn't belong to uhaul. It belongs to rental property. I went there in person on Wednesday sep 24tb at 4:00 pm. I couldn't find an office there. I could see the uhaul trucks. But no office.I don't know how they do business.Such a disappointment.???
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October 2023 by Kaysi Carroll
Very rude. Hung up on me after I kept calling during an emergency I was experiencing. Said they won’t help me until it’s convenient for them to speak to me. Hung up again.
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June 2023 by Chris Armstrong
Had a rental scheduled for 10:00 a.m. Walked to the location to pick up the truck while friends waited to help me load. Sat outside waiting for the business to open until 10:45.a.m. and could wait no longer. Walked back and rearranged plans. Called later to cancel reservation and owner had no customer service skills. Made it seem like I was the bad guys. Recommend you rent elsewhere
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July 2022 by Jasmine Brooks
DO NOT RENT FROM HERE!!!! Called 3 days in advance to rent a trailer day of pick up with our reservation number thag they text you and the employee states that our name was never written in their books! Now we have to waste time driving to Apple valley going back to big bear and driving back down to return the new trailer! Horribly ran buisness!
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May 2022 by Sara Warren
Paper work didn't even get finished so when we go to our drop zone it was wrong. Out in 29 palms let me add so the options are slim. Second location we found by ourselves because no one of in this office to answer the phone during business hours when we needed help, was closed. So we really got screwed and had to pay extra money for the extra miles because you sent us to the wrong drop location. Will never use again and do not recommend.
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September 2021 by victor willis
Very helpful, and affordable
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March 2021 by Juana Rivas
Need to get u-haul early to move made it easy to decide size and details
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February 2021 by wili-mirel luca
DISMAL CUSTOMER SERVICE - AVOID !...scheduled - confirmed online - a 8’ truck for 5am - neither a staff member was present nor a key was available - in the lock box - when I arrived.Wasted 2 hours trying to find a replacement near my area - over the phone - with no success.In short,...I wasted : 2 hours of my life, 12 miles worth of gasoline not to mention the positive energy I started the day with... the project I wanted to accomplish was canceled !Reference number: 23108628Pickup date: Saturday, February 13, 2021
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September 2020 by Lauren O.
I understand having limited inventory on the mountain but the least they could do is call people and tell them. Or even call people back. They were the only people on the mountain that had trailers in stock so the first time I reserved one from them I called to check on wiring harnesses and they said, "Oh the owner broke his leg he doesn't have any of those." That was in April. In August I reserved another, 2 weeks in advance, and called to check with them that they definitely had one. No one called me back so I drove over the next day. No one was in the office, but 2 trailers were on the lot so I figured I was okay. Fast forward to moving day on the last day of the month during a global pandemic and the busiest summer the mountain has ever seen; Uhaul corporate calls to tell me this location does not have one (even though I saw 2 on the lot?!) and soonest available would be 2 days later down in Redlands. I called this office to ask them what they suggested and again no return call. I spent 3x as much, scrambled to find another person to help drive a truck from the Fox Farms location (they were lovely to work with) and lost an entire day. Just communicate with your customers. Moving is really stressful, especially during a pandemic, and communication could have gone a long way.
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July 2020 by Daniel Mayer
Do Not Rent From Here! Absolutely terrible service. Workers do not abide by U-Haul standards for returns or overcharges. Miguel, although recently injured, yelled and threatened my 72-year old grandfather, while the female workers stood by ignorantly. We were forced to hook up our own trailer because the workers have no experience utilizing U-Haul. They made us 30 minutes late AFTER calling us impatient. These people might be new to U-Haul, but they also have no social skills or customer service skills. People like this give U-Haul a terrible name, and should not be able to rent in their name. Disgusting...
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September 2019 by Charlie Wilcutt
Dirty trucks
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June 2019 by Jordan D.
Miguel (other review) pretty much says it all. But let me tell you how GREAT this family can make your HORRIBLE moving experience a MUCH better experience. (Excuse my typo/grammar, I'm EXHAUSTED). Location was marked, making it easily to locate! Once inside you are personally greeted with a smile, EVEN when they're eating lunch!! He promptly put away his lunch, even when I told him I'd wait, and helped me!!! He got me squared away with the paperwork/billing, took us outside, where the equipment was clean and waiting!! He checked everything, showed us got to use, how everything works, and many times told us to call if there ANY issue! My only recommendation would be to get some moving supplies to sell, they don't expire and you can earn more revenue (and movers can get what we need:) I really appreciated this families attitudes and PERSONAL service! I didn't find this much in Big Bear, OR ANYWHERE very often, so please patron good people and keep them in business!!! I wish this family nothing but the best, THANK YOU for being AMAZING!!!
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May 2019 by Andrew R.
Very friendly establishment that is involved in the community. Whenever I rent here. I feel like I am borrowing a friend's truck. This place is nothing fancy, but who needs fancy when renting a truck? I just want a clean, fairly priced truck and a smile. That's what you get here.
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April 2019 by Miguel G.
I am finding it very difficult to find businesses up here that truly have that rumored mountain hospitality. This place is definitely one of them. Super friendly, super accommodating with in their power, and reasonable rates. I highly recommend them for all your moving needs.
