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March 2024 by T Barnes
Hi Karen, just to let you know I will be filing a formal complaint with OIG tomorrow morning for discrimination. Also I am contacting the district office directly to make sure you get what you deserve. You messed with the wrong person this time lady. Refusing service for normal mail services because in your words "it would take too long". I waited in line like everyone else and you refused to take my money. You will be fired you miserable old grunt,Everyone here that has left a review, I urge you to use the complaint process when it comes to these lazy, idiotic, waste of space federal workers.
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January 2024 by Паша Онищенко
I came 10 minutes before closing and they didn’t take my packages …
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May 2023 by GeoRider92 (Todd De Rose)
If I could give no stars or even negative points for this Post Office I would. Karen and the others that work there are terrible, no understanding of how to treat people, no customer service. Rude and offensive no matter how polite or nice you are to them. I had to go in there to pick up a package and she was so rude. All I did was ask about postage rates and she tossed me a list of prices and pointed to the prices on the wall and I didn't get my question answered. This is where our taxes and hard earned money goes wow. To bad this is the system that we are stuck using and to bad complaints don't get handled. No wonder why the postal service is failing. I would not recommend using this Post Office, try to get into another one. All the employees at this office should be fired starting with Karen.
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May 2023 by Todd D.
This is one of the worst Post Offices that I have ever used. I would recommend using a different location. The lady that is there all the time is rude and terribly miserable. If I could give no stars or a negative score I would. I went in there to pick up a package and was treated with such disrespect. I asked her about shipping options and pricing, I thought she was going to kill me with the daggers that came out of her eyes. She tossed me a price sheet and pointed to the pricing on the wall. Her actions were so rude and disgusting that I will not renew my PO box when it is time. I recommend avoiding this location at all costs. Packages get lost, sent back and there is no customer service. I can't believe this is where our tax dollars and postage cost go.
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June 2022 by Allison Sabrie
Going above and beyond for all customers! Thank you!!
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April 2021 by John Talbot
The lady who runs this office is a super star. She needs a big raise.
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December 2020 by SOCAL OUTDOOR SUPPLY
Clearly they unplugged or turned off the ringer on their phone.
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August 2020 by Megan Gilmour
I can't get over how kind and helpful Karen is. I think a lot of people leave bad reviews for the PO in the heat of the moment, but not when things go great. So 5 stars for Karen. She is so helpful and patient. We moved back to bb at the start of coronavirus and furnished our house via Amazon... Karen has basically helped us move... Can't thank her enough.
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April 2020 by Trent T.
Courteous, efficient and clean. Good little Post Office. Doing their best to provide service while respecting sanitary conditions during the Chinese virus.
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December 2019 by T R.
Rudeness is what they deliver. My mailbox came up for renewal. I went to the counter to renew and the lady with the long gray hair did not want to renew it. She told the lady at the counter that was helping me that I do not live here and not to renew my mailbox. I have worked in Big Bear for 19 years and lived here for eight. I demanded that she speak to me directly. She stayed at her desk and would not come out. The lady at the counter finally just renewed my mailbox. I always fell out of place when I walk inside. They are mostly old timers that chat with their friends while you wait patiently. They move in first gear only and are not friendly.
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January 2019 by Heidi Cole
I have never had a good experience at this post office, which is extremely frustrating because that is where my PO box is located. For instance, this morning I arrived 10 min prior to them opening at 10am. They didn't open their doors until 10:11am. This place has very irregular & short business hours as it is, and when that's where my packages go, it would be nice if the staff. Could be available during their scheduled opening time. No to mention, one of the girls had an attitude and sent me away saying my package was sent back. I called and tracked it, and it is indeed still here. So frustrating!!
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October 2018 by Lysh Abate
Hours are limited on the weekend, tucked into the corner of the shopping center just to the left of Dollartree.
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July 2018 by Regina Williams
I Love my post office karen is very kind and helpful she do her very best yes doors close and lock at 4pm but you can still get your mail every post office have rules nevertheless that's home for me have a Blessed and lovely day Big Bear Lake Family Gina
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June 2018 by Alysha Wagstaff
Disgraceful service. My husband went to pick up a package just before closing time. He held the first door open for an elderly lady who entered the building, with the door closing behind her. The door automatically locked, leaving him outside. Once the elderly lady left my husband - stranded outside - simply asked the woman working there to check for a package as we were leaving town the next day. Must have been 4:01pm. She refused. Goes to show that no good deed goes unpunished.
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June 2018 by Mike Hahn
Karen is very helpful and always pleasant. She makes the place worth using.