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March 2024 by FashionFindz
They wont deliver amazon or any packages to your door! Instead they say its a undeliverable address!! Even though ups fedex and all the others have no problem getting out of their vehicle to walk up to the door and set a package down!! Ridiculous! I paid extra to have a package delivered so my son could have his work clothes and they said it was not a correct address! Which is a lie and then returned items to seller! NOT COOL, i have a mailbox too not a po box like other homes here so whats their excuse! Lazyness!!
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December 2023 by K Pet
Almost every time I receive a package via USPS someone from this post office has tampered with the packages. Just today I received this package that someone had slit opened before putting it in my mailbox. This has happened too many times already and I am not just going to accept it anymore. Something needs to be done about it, and someone, whoever is stealing things from within the US postal service needs to be found out and fired, possibly even sued. Not cool!
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December 2023 by Omar E
Do not expect above-and-beyond service at this post office. For the most part, you will get your mail. The hours it opens are a mystery. It depends on employee availability. The hours listed on Google and the door are not accurate. The operating hours for Saturday are from 1-2 pm as of the date of this review.
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October 2023 by bryan V
The post office refused to give my friend their item and what's crazy is that they live 3 blocks away from the PO and still refused to give them their item. Shame on that place!!! NOW I HAVE TO SPEND MORE THAN EXPECTED. Shut this place down.
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October 2023 by Damian Cruz
Really bad service… any packages that gets this location , get returned to the sender ..however amazon or any other company deliver it …Lazy crew to deliver things ..It is really frustating that you expecting your things and they just sent them back to the sender
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August 2023 by N Eric Johnson
Trying to reach my local post office in Big Bear City CA 92314. Your automated service offers no such option.
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July 2023 by Kylie Kelley
June 14th, 2024 -package arrived at post office so I went to pick it up today (June 21st, 2023) to find out I have no yellow slip or key. I went to the guy to see what had happened and he said “locker 15 had ur package in there Jun 14 but that locker was used since then, someone must’ve taken it” . Moral of the story it’s their fault that my package was taken. This is not the first time that they have messed up. I absolutely will not be using this post office anymore ! They are horrible
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June 2023 by Hayley P.
I have a P.o. box at this location and for some reason they always say that my packages are there being held. Every time I go in and ask for help the two older gentlemen are very rude. One of them basically called me stupid and just wanted me out of there and the other one refused to look at my phone which would've been easy on both of us but he kept interrupting me when i was reading my tracking code saying "IM NOT GONNA LOOK AT A CUSTOMERS PHONE". i don't know if it is because of my ethnicity or what but i HATE them here. i shouldn't be scared to enter my post office.
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May 2023 by Leigh Ann Sullivan
I have been waiting for a package, finally got the delivered email. Went to the post office and opened my box to get the key to the bigger mailbox. Key clearly has the #8 on it after finding #8, the door is wide open and the box is empty and has a key hanging out of the lock. At first I thought I must be at the wrong box. I wasn't, I looked at the key hanging from the lock and on the plastic tag it says "Box 8 is broken" now I didn't graduate from college but common sense would tell you if a box is broken, you don't put a key for the broken box in someone's mailbox. Still don't know if my $157.00 of merch has been stolen. Big Bear City Post Office, DO BETTER!!!
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March 2023 by Gerri D.
I have faith in people ,they always provide excellent service and we back our post office by 100 percent
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August 2022 by Megan B.
I legit hate this place. Every single package is return to sender despite putting my address the exact way I was told to.
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July 2022 by John F.
Wow, FINALLY some helpful support from them! I forgot the guy's name (Glasses, bit of scruff, grey-ish hair) but he managed to get me going from feeling frustrated to resolving the situation, even finding the package that was about to be sent back and grabbed it before it was. Even helped me set it up so that if a package is sent to my house instead of my PO Box they'll send it anyway Real good sport about all of it, the fact he managed to defuse me when I was as frustrated as I was felt nice too. Thank you, man.
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March 2022 by Phil W.
Worst service possible. Second package that I've received that looks like they played soccer with.
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February 2022 by Jesus C.
If I could give a negative rating I would. Currently deployed and sent my fiancé to pick up a package that was held for pick up at that location. The people employed there are completely useless and condescending, I do not know why this location is even open to be honest. It's always been like that, almost like you can smell the miserable lives of each of them as soon as you walk in. Can't wait to get home to tell them in person.
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January 2022 by Regina T.
This location was already awful, now they're trying to charge $10 per amazon package that they hold. Amazon just started delivering with their trucks up here, so how were us customers supposed to know that? Is it even legal for them to run this racket? Sorry because Erin is awesome and works super hard, but this is b.s. $40 bucks so the post office can operate like a post office and release my damn packages.
