Vons is a grocery store offering a convenient and friendly shopping experience with a bakery, deli, butcher-block, and produce department. The bakery features customizable cakes and cupcakes, while the deli offers party trays made to order. Services like Order Ahead pick-up and DriveUp & Go cater to busy shoppers. The store is generally clean and organized with a very good selection of food. The staff is consistently noted as kind, helpful, and friendly, with customer service described as great. However, some customers find the store insanely expensive compared to prices down the mountain. There can be very long lines at the registers, even during anticipated busy periods, as the store often does not have enough folks working the checkout. Some long-time shoppers note that many items and brands have been eliminated and that products are constantly out of stock. Management changes are also mentioned. A final note is that California law requires a charge for plastic bags.
