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December 2023 by Vashwuan Williams
Tried to charge me 400 dollars on top of the 500 dollars for their worker to drive up the street to unlock the gates for me to get my car. That would’ve only took 10 minutes out of his day, what are you charging 400 dollars for ? Too greedy.
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December 2023 by Antonio P.
Got robbed by this company. Initial tow was a Chp tow which is rate of $1200 a hr got charged 3 hrs to tow 300'. Out of my hands ok I'll pay it. Talked to owner he asked where I wanted it towed. I laughed and said I'm not paying $1200hr to tow to Fontana literally 35 min away. He said no. That was Chp rate I'll charge you $300 a hr to tow to Fontana. I said perfect figured 1 hr down and 2 hrs back to big bear. Maybe even pay 4 hrs I was ok with $ 1200. For the 4 hours. So initial tow was $3600 Figured 4 hrs $1200 Total should of been $4800 How did I get billed $6700. For this. Called and wouldn't give me an explanation I asked for owner and lady would not pass me on. Her reply was the price is the price. And had to pay in order for them to unhook. Driver felt bad and embarrassed. Company's like this should not be in business taking advantage of small business. AVOID AT ALL COST. WILL ROB YOU BLIND
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November 2023 by Billy Badazz
These guys are the biggest a-holes I've ever had to deal with rude and insensitive and won't even answer simple questions all I can say DONT DO BUSINESS with this co. $$$$ is all that matters
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November 2023 by Kristin Chavez
Super professional and helpful. No one likes to break down when on vacation and they came to the rescue right away! Recommend.Service: Car towing
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November 2023 by Kristin C.
Very professional and responsive. Super friendly and fast. No one likes to break down on vacation - they came to our rescue.
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September 2023 by Shelli H.
I live in LA area my aunt had an abandoned truck parked in her driveway for 2 wks. in Lake Arrowhead. I called to see if there was anything that we could do as we were told it's an HOA issue. a local tow service wanted to charge a few hundred dollars to tow it a few miles. I called Panorama towing who was referred to me by a friend..I spoke to the owner, Lee! so happy I did! Lee and her dispatchers drove an hr. to my aunts cabin , hooked it up and towed it back an hr. to BB city. ( not to mention the street is extremely narrow). they went above and beyond anyone's expectations as far as I am concerned. Oh, and at no charge . Lee explained how everything worked with the towing fees. what an honest lovely lady! I highly recommend this company! they took care of everything. Big shout out to you and your staff! much appreciation from family and myself!
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August 2023 by Camaro King
Scammer- Can't Believe these people work with the Police Department. They calmed it took 2 trucks and 4 hours on both when it was towed to destination in under an hour. Charged $3,400 when it should have only been $1,000 at max. If you need something towed use A Performance Towing Or American Towing and Recovery.
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August 2023 by willlow willy
Scammers- They calmed it took 2 trucks and 4 hours on both when it was towed to destination in under an hour. Charged $3,400 when it should have only been $1,000 at max. If you need something towed use A Performance Towing Or American Towing and Recovery. Craziest part is this Towing Company is partnered with The Police Department.
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August 2023 by Michael Walker
Scammers- This Towing company has a partnership with The Police Department. They calmed it took 2 trucks and 4 hours on both when it was towed to destination in under an hour. Charged $3,400 when it should have only been $1,000 at max. If you need something towed use A Performance Towing Or American Towing and Recovery.
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July 2023 by M&M Tracking LLC
Terrible service and very arrogant people. Police is in deal with this business. DO NOT USEService: Special vehicle towing
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July 2023 by Michael Dinic
SCAM!!!!!
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July 2023 by R Williams
Panorama Saved my Metaphorical Bacon - 5 stars with thanks!My truck blew a transmission line climbing Big Bear on a Friday night, and a local company put me in touch with Rick. I needed someone who could tow my fifth wheel, and nobody else on the mountain was able to at all. Was about to be stuck in a bad spot for the night - maybe longer.He was done for the day, but went back out well after dark, got Panorama's heavy truck, and recovered my trailer in the literal middle of the night! Was super nice, stuck to his price quote (even though it took longer than thought), and even helped me get the trailer in the campsite...for lack of a better place to put it.I couldn't be more grateful. I see some bad reviews here, but Rick helped me out hugely, and did a great job at it!Services: Special vehicle towing
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July 2023 by Pezo HDI
Those guys are in the deal with local police department. Police calls and they show up and try to literally rip you off as much as they possibly can.
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April 2023 by Michael Khasim
I had the most beautiful experience with Zack, he was very courteous & very friendly & very helpful. it was a pleasure to meet him & it was a wonderful experience with this towing company. i will definitely use them again.Services: Tires
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April 2023 by Tricia W.
All we can say is that if Zach didn't come and rescue us last night who knows how long we would have been stuck on the side of the road in Big Bear. We hit a pothole and got a flat tire at 3:30pm and called AAA. We were supposed to get picked up at 5:09pm by A-Performance Towing, well that time came and went. Then it was changed to 7:24pm, which came and went. Zach came to pick up another couple that was right by us with the same issue and we jokingly told him after you take them down the hill, on your way back up if we're still here, will you pick us up? He said, "Most definitely", and guess what, he showed up. We were so grateful. He took us down the hill to a 24 hour tire place and we were able to make it home. A-Performance even drove right past us at 7:24pm with no car on it. Apparently, A-Performance kept taking CHP calls and leaving us AAA people stranded. What we learned from this experience...avoid potholes lol, make sure you have a spare tire, make sure you have AAA+plus which allows for 100 miles of towing and my husband says to make sure you like the person in your car because waiting for 6 hours can get stressful!
