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September 2023 by Jason Berlin
A+++ experience. Truck was in great condition, employee was friendly and helpful, highly recommend. Would like to go back and check out the shop too, lots of cool stuff in there.
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June 2023 by SherriNate Bowden
Dawn and her crew at Lodge Lodge are the best! We've rented trucks from them before and it's always easy, but this time she really went out of her way to help get us what we needed. Best customer service ever! Great gift shopping while you wait and sometimes great food trucks too :-). Always reliable, never disappoints. Thank you for being an awesome business for the East side of big bear!
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May 2022 by Art Smith
This place has such amazing customer service. Highly recommended ?
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September 2020 by Lauren O.
I understand having limited inventory on the mountain but the least they could do is call people and tell them. Or even call people back. They were the only people on the mountain that had trailers in stock so the first time I reserved one from them I called to check on wiring harnesses and they said, "Oh the owner broke his leg he doesn't have any of those." That was in April. In August I reserved another, 2 weeks in advance, and called to check with them that they definitely had one. No one called me back so I drove over the next day. No one was in the office, but 2 trailers were on the lot so I figured I was okay. Fast forward to moving day on the last day of the month during a global pandemic and the busiest summer the mountain has ever seen; Uhaul corporate calls to tell me this location does not have one (even though I saw 2 on the lot?!) and soonest available would be 2 days later down in Redlands. I called this office to ask them what they suggested and again no return call. I spent 3x as much, scrambled to find another person to help drive a truck from the Fox Farms location (they were lovely to work with) and lost an entire day. Just communicate with your customers. Moving is really stressful, especially during a pandemic, and communication could have gone a long way.
