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February 2023 by Lori H.
Looking for a used car and heard that a local credit union would give a better rate than the bank. We went here because it is close to our house. We have excellent credit and had prefilled the application from the website and walked it in. Didn't get a call back for the first 24 hours but did decide not to wait and called the local branch to try for a response. By the 4th day my husband walked back in and there she was- early 20's and clueless. Uh..... I didn't know when to call you! 7.9% is the interest rate and couldn't ANYONE have answered that question??? We took our business elsewhere. Thank you though, for the heads up on your incompetency.
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May 2020 by Amanda Pina
Horrible experience. Horrible bank. Horrible staff. Can’t get ahold of any one at the local branches. Won’t return emails. Rude staff in the Biggs office. Don’t do business here. Literally any other bank is better than Self Help.
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May 2020 by silvia po
Worst customer service ever. My husband has an account there and when we go there is the most uncomfortable situation ever. Non friendly too obvious that they hate anybody that walks inside there/Bad energy and all.
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April 2020 by Bobbi Duran
Horrible customer service. Not at all what it used to be.
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February 2020 by Hazeleyes M.
I like the bank just don’t like how far from me they are
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September 2019 by Ashley Crook
Not business friendly at all. Terrible customer service. We were customers for many years, but we had to go. Now that we switched banks it's even more obvious just how bad it was.
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August 2019 by Angela Rathbun
This bank is terrible now. Been a customer for a very long time. Even when it was a Butte Federal. They've lost my business.
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November 2018 by Patricia Reece
Great staff
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September 2017 by Sis S.
Can not say enough positives for the Chico branch. The staff goes out of their way to accommodate you. They're professional, friendly, and go beyond what is expected. I've been banking with the Chico branch for years.
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January 2017 by Hector Mendez
ðŸ‘ðŸ‘✋
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December 2015 by Tami T.
What used to be great service is now just another mind numbing automated excursion into hell. Although both the Biggs and Chico branches have different phone numbers, you can no longer reach those offices. Ever. For anything. All calls get routed to the same call center. At least NOW I understand why it's named Self Help. Nobody human will help you.
