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November 2023 by Dan DeCamello
Cameron was great to work with, he was friendly and made it easy for us to open new accounts. Savings had a $25 deposit minimum, checking $50, and I avoided any account maintenance fees by signing up for electronic statements - this was better than the big banks' terms and I get to invest locally. Bring a drivers license and social security card to open accounts. Looking forward to doing more business here :)
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November 2023 by Nikita Dube Lemire
Very friendly and welcoming staff! No waiting time to open an account, Cameron was helpful and felt like a friend.
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May 2023 by ShadowLynx
Needs to update their hours online. They are CLOSED on Saturday now. Showed up with 7 other upset customers who could only do their banking on Saturday to find out it's closed now. Atm would not take my deposits or the two persons behind me. Prefer to do my deposits with a person, so looks like I will have to leave work early on Fridays, just so I can get the deposits in. The staff inside tho is always incredible and super friendly. I love banking here honestly.
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October 2022 by Natilee D.
If I could do negative stars I would!! They have made numerous illegal transactions and transfers in my accounts without my knowledge or consent. Do not bank here! They will steal your money!
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February 2022 by Rachel L.
Customer Service sucks! They only care about making money for their selves! So much for being a credit union. Head over to El Dorado bank, they actually take the time with their customers getting to know them and all their financial needs! El dorado is where it's at. Throw away ALTA!
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February 2022 by Rachel Brode
The ultimate bottom! Do not bank here, I guess they don't know what a actually Credit Union does for their customers, Alta One is only out for them...... all about making money for their selves!
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January 2022 by Tdawg Boss
Don’t bother applying for loan. Waste of a credit inquiry.
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October 2021 by Ron W.
For location reasons my uncle has his account in AltaOne. I'm now helping him with his banking and bill paying. This is absolutely the worst credit union or bank I have ever dealt with. Their employees, both in person and on the phone, are very polite an try to be helpful. I have great sympathy for them since the credit unions online practices and procedures are terrible. Yelp should allow lower than one star ratings.
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July 2021 by Rex H.
The following is based on my personal experience with Alta One. If you like your money, or even remotely care for it as a distant cousin, this is not the bank for you. If you like paying high fees and getting hit with penalties this is your bank. Look at their yelp rating, there is a reason it is so low. If I could leave Zero Stars, or even negative stars I would.
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January 2021 by Sam Velazquez
I’ve been a member here for about 13 years. Excellent member service. I’ve never had an issue here. I’ve had multiple loans, credit card, checking account, online banking, and it’s always been great for me. Highly recommend.
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August 2020 by Oscar Carrillo
Very bad experience with them
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August 2019 by Cutthroa T.
For some d*** reason (laziness) I am still a member of this credit union after 7 years....I thought that there Customer Service Representatives had actually been taught some customer service skills in the last few years, but I guess they just happened to hire some friendly people...because now it's entirely hit or miss on whether you get customer service at the Bishop location. On another note: their interest rates for auto loans are RIDICULOUS.
