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“So, so much better than the Arcata post office! I am so glad and relieved that I transferred from the Arcata post office to the Bayside post office. Faster, better parking, more professional staff, superlative customer service and much nicer people.All the heroes are the people who serve customers well. That's the heart of customer service. — Tom Peters—————————————The only time you truly know that the customer is #1 is when you read it in the corners and cracks of the organizations. — Tom Peters—————————————Willard Marriott Sr. read customer complaint cards for 56 consecutive years. One colleague told a story about Marriott's obsessiveness about quality and servicing customers. "I was out in Maui where Mr. Marriott in fact spends his winters now most of the time. I've known Mr. Marriott for awhile, he said, and on the first day after his arrival there was a raucous pounding on my door at 2:45 am in the morning and what is it? It's Willard Marriott Sr. at 2:45 am fully dressed. "Come on Reese," he says, "Let's get down and check the kitchen set up." Mr. Marriott's into kitchens. Mr. Marriott would not be appreciative if you called him a professional manager. Mr. Marriott's a hotel man, pure and simple. And he focuses directly on the delivery of service in the hotel. That's where he spends 80-90% of his time.———————————————”
“Kris was truly awesome, I went in to finalize my passport renewal and she knew exactly what I needed. Super helpful and got me taken care quickly and efficiently. Thank you!”
“They're always friendly here and I really appreciate that they have a prepaid parcel dropbox so I don't have to wait in line just to drop off my prepaid packages.”
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“Blue Lake has a wonderful bunch of fantastic workers at the Post Office, even when I'm a grouch they can cheer me up. I couldn't ask for finer people. A great place to pick up the mail!!!”