December 2022 by Cindy B.
Super helpful! A couple of years ago Sholes installed a very large garage door on our garage that is home to a large sprinter van. After the earthquake in Eureka, we had to release the door to lift manually since we had no electricity. When we went back we couldn't get the garage to lift. It wouldn't budge! We tried everything the manual said to try. We finally called Sholes to have them come for a service call. We spoke with Allen (Alan) and he walked us through problem-solving on the phone. Then he suggested it might have gotten stuck under the header. Sure enough, one person pulled the door back while I pushed the button and it lifted without an issue! We really appreciate the time he took to help us with this issue. I can imagine they are especially busy right now. I highly recommend Sholes Overhead Door!
