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December 2023 by Carlos Romero
Stopped by to get a bike for my daughter. I saw what seemed four employees on the floor. They were busy with customers so I walked around the shop to look. As I was looking at bikes I was acknowledged only by one employee. Not a big deal, I know they were busy. After five minutes they all got freed up and two talked for a little then went to a back room. Two others, a guy and a girl were by the front door chatting it up. I then proceeded to walk towards the front where the guy and girl were to see if they would offer help. Neither acknowledged me so I just walked out. I will be buying my daughter's bike at the Bike Warehouse ten minutes down the road. I know one customer won't affect their year profits but I won't be returning.
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December 2023 by mike stevens
Super helpful, friendly and professional staff. I brought my beach cruiser in with broken cranks and they did an amazing job and went beyond what any other business I've experienced these days does. It's nice to see businesses about their customers. I will be buying future bikes and all repairs here
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November 2023 by Scott McTominay
Last week my wife and I went into Trek with the intention of buying a bike for our 11-year-old. We stopped at the folded replacement tires section and wondered if we would be able to use one of these tires for my wife's bike since the traction sucks on dirt trails. An older employee sitting behind the repair/servicing counter, who was Caucasian and wearing what looked like a bandana on his head, asked if we needed help. I told him we have hybrid Trek bikes, and with a condescending/bothered-looking attitude, he immediately said, "these tires won't fit hybrids. These tires are much wider." Taking to me like I was stupid for not already knowing that. He didn't even bother to offer to show me what would fit a hybrid or give any other suggestions. Didn't even try to make a sale. He just went back to doing something else. My wife and I left after a few minutes. While in the parking lot, my wife said, "well that didn't go as planned. I didn't like the way that guy talked to you. Let's just go buy a bike at Target." My wife picked up on the guy's poor way of handling a customer and I'm glad I wasn't the only one who noticed his negative attitude. I love Trek products, but won't be shopping at the Bonita location any longer.
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November 2023 by Darrell Johnson Sr
All the employees are very professional at all times, very knowledgeable about the overall products in the store. They always make me and my family very happy when we visit the store.
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November 2023 by Cesar & Artemiza Mora
Always a great experience . They took care of my warranty and had me back rolling in a few days.Broke the rear wheel again and they gabe me loaner for the meantime.
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September 2023 by Polo Rubio
Absolutely first rate customer service! Gloria was extremely knowledgeable and friendly! The store had plenty of inventory and accessories. Recommend this store to anyone looking for a quality bike! Thanks Trek South Bay!!!
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September 2023 by Alberto Castillo
I liked the overall customer treatment. I was treated with importance and respect. Everyone one was knowledgeable and answered my questions to the fullest extent of my expectations. The service was quick and accurate. And I was impressed with the waiting area that provided all sorts of beverages. ?
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September 2023 by Curtis Van Kummer
I’m impressed with how the entire staff engages every customer with solutions to their needs. The service department is reliable, responsive, and punctual.
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July 2023 by Bryce
Amazing customer service. Helped me adjust brakes at a decent price. Will keep returning.
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July 2023 by Oscar Escobar
Trek Bicycle South Bay is the place to go for family bike needs! Myself and daughter walked in on a Saturday at around 4pm and they were swamped with customers! Only three employees working at peek hours but they were excellent!! Edwin helped me and my daughter pick out our bikes based on measurements and got our bikes adjusted, tuned up and ready to go!! Luckily the store was running some sales and we scored on some nice discounts as well. The customer service was superb!! Thank you
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June 2023 by adrian roman
Really bad . The service guy want me to spend $400 on my shocks, just because the bike looked really dirty. The bike is almost new . When I bought it, I spend on the velo Care , just a waste of money. Then I asked for brake pads, gave me the wrong part , just make to loose time going back and forth. Really bad service
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June 2023 by Jerry Voelker
I appreciate the friendly and knowledgeable staff at Trek. Staff like Gloria take the time to go above and beyond to help each customer, and it shows they enjoy their work. They also have a variety of products to choose from.
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May 2023 by Jeffrey Triesch
Came here on a Saturday having trouble installing some parts on my bike. Turns out I had the wrong parts, and they sold me the correct parts that fit, helped install and fixed the sprocket tool I broke. Top notch customer service and knowledgeable. Highly recommend this shop. I was also missing one screw that I stripped and they gave me a new one for free. Happy I found this shop!!
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May 2023 by Tom Howlett
I highly recommend Ricardo Gomez at Trek Bonita for bicycle repair and maintenance. He is a highly skilled and experienced mechanic who is able to quickly and efficiently diagnose and repair any issue with all bikes. I had Ricardo repair a brake on my Tarmac SL7 that had been damaged. He was able to get the brake working perfectly again, even though other mechanics had been unable to do so. I was so impressed with his work that I had him build another bike for me. He took the time to understand my needs and preferences, and he built the bike perfectly. I am confident that Ricardo can provide you with the same high-quality service that I received. I would highly recommend Ricardo Gomez to anyone who is looking for a reliable and experienced Trek bicycle mechanic. He is the best in the business!
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April 2023 by Jackson Daniels
Great place to have your bike worked on. When they aren't too busy they can get you out the same day or while you wait.
