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October 2023 by Amanda Avalos
I've given Bonsall Pet Hospital the benefit of the doubt for 3 yrs until today. We have a friendly vaccinated 2 year old dog who has been going to Bonsall Pet Hospital since she was 10 wks old. Today she went in for kennel cough and they refused to exam her in an exam room and insisted on doing the examination outside in the parking lot. We understand it's like the common cold and we're happy waiting in the car until an exam room opened up but this was hurtful and unnecessary.Here's my honest review: They are inconsistent, the staff is changing every 3-6 mths. And there's only one vet we trust as the others have misdiagnosed our 14 and 2 year old dogs too many times.
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May 2023 by Rebecca McNew
I’ve had a great experience so far with bonsall pet hospital! From scheduling to the exam and treatment, they have been professional, thorough, kind and empathetic. My cat (Loki), has some itchy skin and we have a good plan to clear up his dermatitis. I am bringing my puppy (Domino) back in a few weeks for a few vaccines/nutrition advice. I’ll update my review after but I anticipate another good visit!
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May 2023 by French Bulldog
Wonderful staff, they always do their best to get us In quickly. We usually go to their sister hospital- Neighborhood Vet Hospital- but sometimes when they’re too busy, Bonsall fits us in. They’re very caring and professional people. Thanks for always helping our dogs!
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May 2023 by Helen Tiosejo
My dog Beau is always well cared for at this place.
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February 2023 by Armando Ochoa
Have taken all my dogs here. My oldest dog is 15 almost so that speaks volumes
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September 2022 by AJ L.
whoa!!! sarah the "receptionist" calls me to tell me i missed my appointment, which i did. i sincerely apologized and rescheduled. they told me when i made the appt that my dog may need a parvo shot or just rabies and they would let me know. when she called today i asked if he needed the parvo shot too? she said yes, well we will ask the dr. ok. so i say how many parvo shots does a puppy need ? she says 3 or maybe 4 but after 16 weeks - i say ok well is it 3 or 4 ? depends she says ok sarah help me out here - she then tells me my dog is 17 weeks and 6 days. i said no he turned 4 months 2 days ago. she said well our computer system adds how old he is. wow ok got it. i just did that complicated math in my head - i kept trying to make statements so i understood and she would add something else in making it seriously confusing. sarah should not attempt to convey policy to people ! she says can you hold ? she comes back and says "mam this is taking too long and you've asked too many questions." what !? really? i said wow i am so sorry i've exceeded my question time limit. and also wasted your time!! i asked for the owner dr houlihan to please call me and she said no. she said you can look up his e-mail. sarah needs to learn some manners, patience, and maybe practice explanations of simple concepts as to not turn them into non sensical confusing explanations. i will NEVER set foot in this place. i will also make sure i retell this lovely story to everyone i know.
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September 2022 by Carissa Ramirez
Incompetence or neglect I don't know which but either way my cat is dead because of this office. I brought my cat in on Friday morning. They gave him the wrong diagnosis and sent him home to worsen over the weekend. The Veterinarian stated she checked his mouth twice; However if she had he would probably still be alive. Instead because he was crying in their office they said he'd be more comfortable at home and convinced me against my better judgment to pick him up. On Monday when he was brought back they said he was beyond their abilities and I took him to their partners office in Oceanside, where he was rushed to emergency surgery and did not survive the night. Multiple Veterinarians and Vets technicians told me after that the first thing to check for when a cat is vomiting is their mouth. When her boss asked her if she checked she said she did twice!!! Either she needs glasses or she was too lazy. Either way he's gone due to her incompetence. As thankful as I was to have a Veterinarian so close, I'll never be back and I'd highly recommend others to stay clear.
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September 2022 by Candace A.
* UPDATE I just read another review where he copied and pasted the exact response he did to me. LOOSE CANNON! And SHAME on everyone of the staff who is complicit! Specifically what did I say that was abusive? Where's the receipts? You are lying because what you did was so horrible that the truth you can't handle. Let's hear from the receptionist and the vet tech that was in the room and witnessed your horrific behavior. I just literally had the most bizarre experience. Went in to get a check up and flea meds for my dog... The vet on duty insisted on giving me something other than what I wanted. He was agitated and aggressive. I wanted comfortis, which is a written prescription, he insisted on me having something they provided in office. I realized he obviously wanted to sell me something that I didn't want. I politely said, I'll take comfortis... Then his eyes got big and he flipped a switch and aggressively started saying that my dog has a severe allergy he needs this other medication, even though he never scratched the whole time we were in the office. Then he wouldn't leave the office that I was in, he kept being aggressive and I said have a nice day and he kept coming for me and coming from me coming for me. He was literally psychotic... then he said he's not going to treat my dog and that we have to leave I said OK. The whole time I was there I literally said one sentence worth of words and he nonstop talked. Because I questioned him he said I was basically saying he was incompetent, yet all I wanted was comfortis. also, when I googled the medication he wanted to give me he freaked out and said "oh you're not gonna trust me"? which I replied don't you want your clients to do their own research? in addition, I told him he's talking so loud that everyone can hear him and he said "I don't care".He was not happy about that. when I left one of the receptionist with the black hair was giving me dirty looks... Is everybody rude over there? Actually the lady that helped me initially was really nice and also the vet tech was really nice. But Beware this guy is a loose cannon. *Update just read the other reviews THANK GOD he told me to leave because I just saw another guy was charged over $600 afterbeing diagnosed with an "ear infection"
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August 2022 by Pam M.
Very poor behavior on the part of the new vet. Will never go there again. So use trying to Upsell services that he is totally obnoxious and unpleasant so sad to lose the lovely lady vet and Dr Ferguson before her
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June 2022 by Joe B.
Horrible staff they only care about stacking the bill. Had a follow up, changed another 105, after paying 678 all for an ear infection, didn't expect the second charge to look inside his ears Went when Dr Fuguson was the vet and he was a good vet New owners have no people skills or ethics
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February 2022 by Mary R.
Just got off the phone with Toni who refused to quote me prices over the phone for specific treatment (sedation, x-ray.) Hard to budget or plan life dealing with people like this. Avocado Vet and North Orange Vet were very friendly and answered all my questions, so I will be giving one of them our business.
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December 2021 by Susan Lawson
I have been coming to Bonsall Pet Hospital since 2002 when we moved to Vista accompanied by our cat, AJ. AJ was adored by Dr Ferguson and his staff because he was such a mellow fellow. He developed gastrointestinal lymphoma and all of the staff and Doc helped me through the treatment and decision to let go. Great compassion was shown at the time of AJ's passing and utter delight expressed when I arrived with my two new babies, Bonnie and Clyde the following week. We made almost monthly visits for nail trims and these two were the opposite of mellow, but loved by the staff just the same. Bonnie had a myriad of health issues and due to the care and guidance of Dr. Ferguson and the staff, we were able to get 3 more quality years added onto her life from the time of her lymphoma diagnosis. Dr. Ferguson retired and Dr. Boehn spent hours on the phone with my husband and me determining the best course of treatment for Clyde when his health tanked during Covid. I was allowed to be with him to say my final farewell and it was very peaceful. We now have two little spunky sisters and the staff enjoys them to no end. My cats love to go to the vet to play and get treats and hardly notice that they are getting a nail trim or shot. Dr. Allison is a gem. I so highly recommend this veterinary hospital.
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September 2021 by Sharon E.
This is the absolute worse place to take any pet for treatment. Tomorrow we will put down our beautiful German Shepard named Aria. She was my youngest son's dog. He rescued her at 12 at 12 weeks in 2006. My son died in an accident in 2015 at the age of 22. Aria was our connection to Tim. She was our heart. 2 weeks ago we ran out of the medication that allowed Aria to control her bowels. We knew she was aging but she wanted to live. The vet would not prescribe this medication without physically seeing her. We could no longer get Aria in a car. This vet said No. She would not give Aria the medicine. I begged the office staff and they said that I was putting her down. If she had been given the medicine she would have lived to see my surviving son get married just 2 weeks from now. Please do not trust your pets care to such a cold and indifferent vet practice. You will regret your decision to stay.
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August 2021 by Helene N Michael S.
Dr was amazing but the front people who answer phones have no absolutely no telephone skills..everything was going great till the front girl was rude and hung up on me ...really? Just trying to get things in order for my dog baby surgery...Dr should check your staff they have no clue whats going on after we leave you..Never going back!!!! I won't pay for rudeness..
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July 2021 by Michael S.
Wonderful experience! Dr. Allison, her vet tech and her receptionist could not be kinder. Our usual vet got Covid and we phoned around to find a vet who could take us in for a post-op. Dr. Allison not only accommodated us but was super professional, knowledgeable, and helpful. She was not intimidated by my 90 lbs Rottweiler, and got the stitches out without any fuss. We are very relieved we found such a great vet and will surely come back.
