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February 2024 by paul lucas
Doesn’t matter what store. Customer service is outstanding.
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October 2023 by Araceli Gonzalez
This was the first time coming to this place. My husband and I walked in and I let the young lady there at the front know I was coming in to shop for glasses. She said I can walk around and see what I like. They had several options from inexpensive to expensive. As I was walking and trying on glasses, at first no one came to ask me if I needed assistance. After awhile Danny came up and offered his assistance. He was so nice and helpful throughout the whole process of purchasing glasses. The service he provided was what we needed. Customer service is hard to receive nowadays and it felt great to see it in Danny.Danny, thank you so much for your AWESOME customer service!!!!I will definitely refer friends and family and will let them know to see Danny.
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October 2023 by Dave Jr
Danny was Amazing!!! Extremely friendly, and patient with my wife and I. It was our first time here at the Brea Location, and we are so happy we chose to come here. We had a Ton of frame options and time to choose. Danny was extremely helpful, and very very nice! He answered all our questions and helped us when choosing frames, and ordering our first glasses. We highly recommended this branch, to everyone and anyone looking for glasses or even have questions. Thank you so much America’s Best. Danny you are awesome!! Thank you!
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October 2023 by Olga Bautista
Great prices and excellent customer service.
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August 2023 by Jessica D.
I lost my glasses and was able to make a same day appointment to order a new pair. They have a fairly good selection of frames and were helpful while I was making a decision.
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July 2023 by Dawn Gries
I would have given 5 stars but lately they keep screwing me over on my appointments. I rush after work just for them to say no they can't take me. Rescheduled 2 times now because they overbooked and make up excuses. We'll see if this one actually happens.
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April 2023 by P K.
Hefty fellow with glasses that runs the front has absolute trash customer service. He's definitely losing customers for this business. Go elsewhere!
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April 2023 by Jen M.
We went to this store because we were told that our contacts and eyeglasses would take up to 5 business days. It has now been 2 weeks and they don't seem to know where my contacts (a years supply!) and my daughters glasses are. Horrible customer service- wouldn't let me cancel my order to get my contacts at another location that actually has them in stock. Never going here again! They've lost our family of 6 business!
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January 2023 by Kassie R.
Customer service was impeccable! Tram was a joy to work with and made the experience so enjoyable! We will be back ;) we came in previously for frames for my sister. Came back this visit for a quick fix and she was able to get us in and out. Appreciate it and we will be back!
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August 2022 by Francisco Garcia
The computer tests used to get the lens prescription is the best I've ever had. Completely satisfied with the service.
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July 2022 by Katherine Heaton
Dr. Mindy Lee answered all of my questions. Adriana helped me pick out my glasses. I had an excellent experience. I paid $80 for a vision exam and two glasses.
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June 2022 by Earl O.
I haven't gotten my eyes checked in a couple of years so I found this place since it was close by and I'm glad I did. Right when I walked in everyone was super friendly and already knew I was there for my appointment. I waited in their huge waiting room to be seen. Once they called me I did a couple of eye tests and I loved that for each test they sanitized the equipment thoroughly before I used it. Dr. Mindy was super nice and even answered all of my questions I had without hesitation. She was very gentle and informative about my vision changes and health of my eyes. After my exam Tram helped me with my glasses and contacts. She was so nice and really informative about the different contact lense brands. It's been years since I have used contacts so she had to refresh my memory on how to take care of them and what brand would work best with my eyes. I was able to get a free trial pair to test out while ordering my contacts also. They fit so well and didn't feel uncomfortable despite it being years since I've worn them. Overall I had a great experience here and the staff was very pleasant which is rare to come by these days.
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June 2022 by Toni R.
5 stars given to an employee named Tram! She gave amazing customer service and was very helpful. We were greeted with a smile was very welcoming right when we arrived at the store. She was very knowledgeable about everything we asked about: our eye exam to contacts down to eyeglass frames. Our whole experience was very pleasant and easy. I would definitely recommend this place to get your eye exam for contacts and glasses. Will definitely be referring families and friends here! And make sure to ask for Tram!
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June 2022 by Paul C.
After going to Lens Crafters for all my eye prescription needs, I decided to give America's Best Contacts and Glasses a chance. I can honestly say I do not regret my decision! I was immediately greeted warmly by Tram once me and my family entered the store. Tram was attentive, courteous and professional. She looked up my eye coverage insurance to see what was covered and made me aware of what deals and promotions that ABCG offered. After my exam Tram looked at my lens strength and help determined which frames will work best with my prescription strength. Tram then pulled some frames and everything she picked was right on the money that fit my face and style. While I was trying on frames, Tram entertained my wife and two kids, to say I was impressed with her service would be an understatement, Tram was wonderful...I highly recommend ABCG and be sure to ask for Tram.
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June 2022 by Carol D.
Came here to get a new pair of glasses as my prescription had just expired and my old glasses were stolen. I was excited about the "2 pair of glasses for $79.95" but I think that's just a gimmick to get people in the door as it was never even mentioned to me during my appointment. I received one pair of progressive lens glasses for $300 and that was with my insurance so not sure what their advertisement is all about. The frame selection was just ok, much better at Lens crafters but of course 2 pair of glasses (regular glasses plus sun glasses) plus the eye exam cost me $1200 at Lens Crafters so, I didn't return. The thing I liked about America's Best was the service. Everyone was friendly and somewhat helpful. My glasses came within a week so that was good. I'm thinking my next eyeglass purchase will be Costco strictly due to cost but I'll check out the frames first.
