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May 2023 by P Galido
From the moment I walked through their doors, I was greeted with a warm and friendly atmosphere that made me feel welcomed and valued. I recently had to come into Bank of the West to speak with a banker, and was immediately invited in by one of the tellers. She happened to be the branch manager, Jennifer F! I needed some papers signed for an application and couldn't believe that she was helping me from the teller stand! She was very friendly and helpful and even communicated with me via email and phone to get what I needed done completed.She then introduced me to David K. He is one of Bank of the West's business relations managers and I and I must say that my experience with him has also been absolutely outstanding. His professionalism, knowledge and followup has been exceptional, even when I couldn't keep track of things myself; David was on point in every regard. He is highly competent and genuinely interested in helping me with my banking needs. He took the time to listen attentively to my concerns and provided me with clear and concise information, ensuring that I fully understood all the options available to me. I also was introduced to his other boss Sean, who was very welcoming and supportive of my goals.In terms of physical facilities, Bank of the West Brea boasts a clean and well-maintained branch. The Brea office is brand new! The layout is organized and efficient, and I never had to wait in long lines or experience any delays during my visits. If you want a bank that gets your needs done, and treats you like a valued customer, Bank of the West is it!
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May 2023 by Paul G.
From the moment I walked through their doors, I was greeted with a warm and friendly atmosphere that made me feel welcomed and valued. I recently had to come into Bank of the West to speak with a banker, and was immediately invited in by one of the tellers. She happened to be the branch manager, Jennifer F! I needed some papers signed for an application and couldn't believe that she was helping me from the teller stand! She was very friendly and helpful and even communicated with me via email and phone to get what I needed done completed. She then introduced me to David K. He is one of Bank of the West's business relations managers and I and I must say that my experience with him has also been absolutely outstanding. His professionalism, knowledge and followup has been exceptional, even when I couldn't keep track of things myself; David was on point in every regard. He is highly competent and genuinely interested in helping me with my banking needs. He took the time to listen attentively to my concerns and provided me with clear and concise information, ensuring that I fully understood all the options available to me. I also was introduced to his other boss Sean, who was very welcoming and supportive of my goals. In terms of physical facilities, Bank of the West Brea boasts a clean and well-maintained branch. The Brea office is brand new! The layout is organized and efficient, and I never had to wait in long lines or experience any delays during my visits. If you want a bank that gets your needs done, and treats you like a valued customer, Bank of the West is it!
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December 2022 by Veronica Wesson
I have found everyone there to be very friendly. I have a variety of flavors in my family, and never had a bad experience. They know how to make you feel welcome, thanks!
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September 2022 by Mo A.
manager there will lie to u and tell u something she's not even 100% sure of, she doesn't care it's not her money! why lie to a customer and say things they want to hear instead of saying the truth??? NEVER trust this branch ! take your money anywhere else
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September 2022 by rich uriarte
**RACIAL PROFILING AT BOTW**Terrible experience as this location has reopened new teller's who are very friendly and understanding but upon walking inside to experience the new design and layout I was not greeted but glared at by an employee and Manager Jenifer L. Fraga who was also staring at me as I gave my personal information to the teller and speak about my finances it's really an experience I've never dealt with. Usually Bank Of The West treats us great and is always friendly at my local branch but this was the complete opposite. Will not be returning to this location as you shouldn't either we deserve to be treated fairly not like a criminal or a threat due to being a new face.
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March 2022 by Stacy C.
I have been banking with Bank of the West in Brea, CA for many years. They are the most friendly and helpful bank I have worked with. I've had accounts with, Bank of America, Wells Fargo, and Opus Bank. They all were impersonal, distant, made regular banking errors that I caught hand had to constantly check their fees and charges. Jennifer Fraga has prevented fraudulent attempts several times where criminals had tried to access my accounts. You cannot go wrong with this bank and especially with the team in Brea, CA.
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March 2021 by LaKeisha C.
If you want a professional bank with hometown feel this is the bank for you. I love that everytime I walk in the bank, they always welcome me personally by my first name. It definitely makes you feel special and just gives that little extra touch that they take the time to get to know their customers. I love this bank
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September 2020 by kaci miller
the staff here is TOP NOTCH! i am so thankful to have our company bank here, every employee goes above and beyond for their customers... and Cat the manager is one of the best managers i have ever worked with. if you are in the market to look for a new bank, this one I highly recommend. location is perfect, great incentives going on at all times, and most of all you are greeted with a smile every visit.
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July 2018 by Cheng Y.
This is a small bank. And it doesn't seem to have many customers. But everything seems to move so slowly here. Thank goodness they are not crowded because if they were the lines would be out the door. It does look like the customer service agents are friendly though.
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May 2018 by Edgardo Eddie G.
Bank of the West has been very good on services and hospitality!! All the Ladies are so professional and knowledgeable on their products and service. I have recommended this branch to all my employees and most have switched to Bank of the West. I highly recommend this branch and all other branches I have use are very attentive with all my needs.
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July 2016 by Rffirefly R.
I have a boat loan with Bank of the West for over 5 years. If it was easy to move the mortgage to another company, I'd do it in a heartbeat. I pay my mortgage timely via web page from my personal checking account, a well known national bank. My other mortgages are fine, they get paid electronically bank to bank. For some unknown reason, Bank of the West does not have the required relationship with my bank, so my bank has to physically cut and mail a check. As I've said, I send my checks timely and to the right address (verified numerous times). And about 3-4 times a year, I get a phone call from Bank of the West asking for payment of my mortgage. This is usually about 10-12 days after I've requested the check to be sent. I actually went through the process with my bank to detail the date it was sent and where, etc. A lot of wasted time and effort. For some bizarre reason, the backoffice processing of Bank of the West takes over a business week to process that check. And of course the collection has no idea the check is being processed. So I get a phone call. The matter usually resolves by itself within a day or so after the call. I would never ever do business with this bank again. If I could, I'd move my mortgage.
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December 2015 by Omar Garcia
Perfect LOCATION
