Build-A-Bear Workshop in Brea offers a fun, customizable experience to create your own unique plush toy. Customers can add outfits, sounds, and scents to their furry friend, and even record a special voice message to make the gift extra special. The store also hosts PAWsome parties, perfect for birthdays, office events, or community celebrations. Parties include a customized plush, heart ceremony, games, and more. The staff at Build-A-Bear are consistently praised for their friendliness and helpfulness. One reviewer highlighted Keo's amazing service, accommodating requests and ensuring a top-tier experience. Another HR manager was very pleased with the staff's guidance in selecting the perfect miniature pumpkin teddy bear. However, not all employees received the same positive feedback. One reviewer noted a disgruntled employee who seemed annoyed and bothered by their excited child, which nearly ruined the experience. Despite this, the overall sentiment is that Build-A-Bear Workshop provides an extremely pleasant and enjoyable visit. Customers also appreciate the store's wide selection, particularly the Sanrio character options and adorable outfits. Whether you're looking to create a custom gift or host a memorable party, Build-A-Bear Workshop in Brea is a delightful destination.
Matthew was amazing, phenomenal customer service, extremely helpful and genuinely a delight to chat with.
August 2025
I love this so muchhh I got an awesome bear and I love ittt. Shout out to keo. They were very friendly and energetic and they deserve a raise.
August 2025
The staff working there was great! Keo was amazing help when it came to accommodations I requested for the heart ceremony for my bear which i appreciated greatly! They also made sure to ask lots of questions to make sure my build a bear experience was top tier, overall I enjoyed this past visit and Keo made it worth the... read full comment
