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January 2024 by Elizabeth T.
Worst bank experience and worst Chase location. Chai Saechao was not helpful, rude, and uncaring. I would never go back to this location or do business with Chase again. They do anything in their power to make life more difficult for you. The employees I have met at this location are incompetent and unprofessional.
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August 2023 by Rahim Gulamaliyev
We had a private client appointment with Jae Koo. He addressed all our questions regarding the business account and credit cards, was very professional, easy to talk to and detail oriented. We appreciate his high standards at work.
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November 2021 by Maria Flores
Horrible customer service from Kathy
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November 2021 by Alex V.
Amazing experience for opening up an account. Love the way these guys work. If you're lucky Justin will help you... very friendly and efficient!
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October 2021 by Tien Dat Le
Helful and very friendly teller
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September 2021 by Yen Chen
The staff is lacking operation knowledge, and also did not notify customer that there will be additional charges when deposit amount is over 5k.
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March 2021 by Joyce Jan
Currently closed. Should provide the nearest physical branch address on their poster. The nearest Chase Bank is at 270 South State College in Brea.The website falsely stated “open.”
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December 2020 by Roger Yang
the atm on the right ate my money. good luck
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April 2020 by Yvette Moore
This location temporarily closed.. would’ve been helpful to know that before driving out of my way.
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February 2020 by D H.
Worst Chase Ever, came to do a wire. 10 employees talking to each other, but too busy to help me.
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January 2020 by Shengjie L.
This is the worst bank experience, I got there within 5 mins they open in the morning and waited 30 mins with no one helped me, just signed in, avoid this location!!! I'd never come back again, such a waste of my time!
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January 2020 by haifa kdra
Dong their, not professional
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November 2019 by Ming H.
Location does not have an outdoor ATM, possible for safety reasons. The one inside is adequate. I don't feel safe coming to this location at night, but day time is okay. In the lobby they need to have more ATM so you don't have to wait as long to get your cash.
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October 2019 by Griffin B.
I really recommend this chase bank of probably one of the best in this area of Orange County. I only know this branch and various ones in Newport Beach at the coast. All the bank tellers here are helpful and friendly, and so are all the Bankers at the desks and the Investment Advisor Banker. I recommend coming in at off hours or slower times if you need more advanced help and questions. I had ridiculous rough experiences at the credit union nearby with the branch manager, so I can always rely on this Chase for a way better experience. Please show the staff here some respect and courtesy!
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September 2019 by Tommy K
I have had accounts with Chase for years with no issues what so ever.
