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March 2024 by Pablo Linares
Missleading the hours of operation.Came today at 1:38pm sunday march 24th and it was closed even thought it says it is open .Also, they changed their number to an unknown one..I am assuming they closed the business(???)
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March 2024 by JY74
No knowledge or notification they closed. I had to call one of their other offices to find this out. I had Joanna as my therapist, she was great, but this office for whatever reason after pandemic just stopped caring...
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November 2023 by G D
Out of business. I called both of their numbers and they were both disconnected.
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October 2023 by Daniel & Gina Park
Same as Anna’s review down there - I’m literally in front of their location and it says “open” but the door is locked and no one in there and I want to end my membership!!!
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October 2023 by Brandi Smith
It was great during the pandemic but afterwards it got funky. The owner was really odd, they had a super high turn over rate on top of hard to book an appointment, had several instances of appointments canceled at the last minute and no surprise they recently closed down permanently. Yikes! Glad I canceled the membership and only had one massage credit left. Hoping I can use it at another location.
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October 2023 by Anna Huang
Star rating is solely based on the scheduling and lack of responses I get from any front of house team member. I had scheduled my massage 3 weeks in advance. Day of massage canceled via text because of AC concerns, second reschedule was canceled because no one was able to open the store. The third time finally got my massage. The deep tissue was amazing, and my masseuse was diligent in working all the spots I needed. While the scheduling conflicts happened, the owner had promised to give me 2 free massages and a session with aromatherapy. It's been 1.5 months of no response. My telephone calls were never returned, and the dial tone rings to then only be dropped. Emails have yet to be responded to as well. Lack of service, let alone mannerism or pride in their word and service, is laughable. If you do end up getting scheduled, im sure you'll have a pleasant massage. It's just not worth the headache trying to book with this location.
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October 2023 by Nancy
I didn't get no notice that they were closing. I had 4 credits for massages. Tried calling 2 phone numbers and no answer.
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August 2023 by Natalia R
I've here twice and both times were not disappointed. The owner is also very nice and helpful.
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August 2023 by mary kay
Fernando is an expert at working out the knots and sore muscles. The rooms are super clean and tables really comfortable. The front desk staff is really pleasant and customer oriented.
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July 2023 by Leighanna Sears
All massage therapists I have had have been wonderful. They are kind, attentive, and great about treating problem areas. I always enjoy my massage at Elements and enjoy my massage every time I visit. Additionally, the front desk staff is always very helpful, kind, and welcoming. I highly recommend receiving massage services at Elements Massage Brea.
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May 2023 by Frances Fabiola Picazo
Please don't visit the location in Brea.The owner of that place doesn't pay theiremployees. The owner cries to her new hires in order for them to accept the job , and she doesn't pay them. She tells them she's struggling in the business and really needs people to help her pick up the business.It's very sad to know this happens inplaces that people go to get a message to release stress. But their therapist don't get paid for their work. Imagine the stress on them?Now that I know they don't pay theirtherapist, I don't ever want to visit thisplace that doesn't value their employeeswho work hard to make others better.Who can we trust now a days? Again, thelocation that I'm commenting about is inBrea. The owner is very deceitful, hiresthe therapist but won't pay them after a while they been working there.I posted this because it's NOT ok to do this tohard-working people who work to paytheir bills.
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May 2023 by Jesse Lopez
Came here for the first time instead of making me feel better they accually made my pain worse I did complaint, they said a manager would call me back, I never heard back from them
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May 2023 by L P
Clean, professional and always delivers! I fully recommend this place to heal and recharge.
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October 2022 by Alexandra Kharalampieva
Amazing massages. I go back every two weeks because they are SO GOOD here! Mauricio is awesome!! Everyone obviously has an extensive education on the body past simply just massaging to relax / feel good, but really fix any issues you are having!
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October 2022 by Cassandra Perez
I just went to Elements for the first time (Oct 2022) and was extremely impressed. The customer service was excellent, including the manager who booked my appointment to Sage at the front desk. The facilities were very pretty and tranquil. My massage therapist gave me an incredible massage that was very unique and relaxing, and he took the time to ask questions before we started to tailor the massage for me. I had a wonderful experience and will definitely be going back- I'm even considering the membership because I liked it so much!
