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July 2024 by Mobashir Ahmed
The photo shoot studio is the best
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July 2024 by Traci Denby
Loved shopping at JC Penney. The fashions are in style and the prices are reasonable. Don't slip on JCP. Check it out!
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July 2024 by Benny “Fugetabotet” Chavez
Temperatures were cool / The wife picked up a few things ? / Picked up school clothes for our boy ? / Fast and very friendly service
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May 2024 by Pauline Nava-Rangel
Love all their clearance items very cheap nice and they treat their customers with respect and always helpful
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May 2024 by Anthony Meza
Predatory credit card scams…
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May 2024 by Joe K
This has got to be the WORST place to order something online. I ordered a shirt and tried to cancel the order but you only get 30 minutes to cancel. I called customer service and they said the same thing. The order has not even been processed but they wont cancel it. How does this make sense in 2024? Maybe 10 years ago it would. NEVER shopping here again. Now I know why people avoid this store.
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May 2024 by Jasmine Castelan
Every time I come into this JCPenney I always have problems with the employees. They are rude and ignorant, they make multiple and simple mistakes and still act as they are right. Definitely the worst experience I’ve had at a retail store. The last time I was came in to buy something, for some reason the cashier next to me that wasn’t even attending me decided to intrude and make things more complicated when the cashier that was actually helping me was doing okay without her input. These employees really need some retraining.
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May 2024 by Paul La Capria
Well kept and clean. Lots of stock.
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May 2024 by Laura Lopez
Need more clerks on the floor to help.
Clerks who were on the floor never asked if we or anyone needed help.
Yet they were there.
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May 2024 by claribel zaldivar
I like it. And you can save.
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May 2024 by Justin Mellon
Friendly staff
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May 2024 by Dr.Maher Zabaneh
Nice people, good stuff.
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April 2024 by Paul D.
I'm back to commend two people who have helped me come back to being a shopper at JCPENNEY. I recently wrote a review on the Santa Ana JCPENNEY store and because if the selection and service I received there, I decided to go to the Brea JCPENNEY store. I went for a pair of shoes. Nothing fancy but just classic old fashion quality shoes. In the shoe department, I very nice young man Juan Orozco was great at helping me find just what I was looking for. It isvhard to go into a shop and be treated with indifference as I have experienced at many "new stlye" store. Not at this store, Juan listened to what I wanted and brought me several styles to choose from . Then he walked me to the payment place. Thanked me and asked me to return. 5 stars for Juan! Next, Julie Lee,at the checkout line, did a great job as well. I'll be back at Penny's to shop for other things I need.
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March 2024 by Justeene L.
I ordered a ring 12/2023 and I called today 3/2/24. I called to see if the ring was available and the employee who answered the phone Cici gave me the worst service and the worst attitude. It's in the morning and she already had terrible service to provide. Those type of employees will drive customers away. She made something so simple so difficult and uncomfortable for me. Do better Penny's.
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February 2024 by DWES Enterprise
Came down from San Francisco, for a wedding. I forgot my white dress shirt. Went to Burlington and Ross but man... Their stock is lacking. They had nothing in my size. Really went there cause I didn't want to spend a lot of money (since I already had one)... We go to JCPenney often, so we decided to go there. Went to the men's dress section and right away we were greeted by Norma. When I tell you she was help, I mean it! She was with us the entire time. I thought I had the right size but she said I think your arms are longer. She was spot on. She had me try on 2 different shirts, so I can see which arm size I like best. Then she went and got a white one in a package. Tried it on and it was perfect. Thank you very much, Norma!
