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January 2024 by Little S.
I needed a new 4 Pin Molex to SATA Power Cable since mine (black ESATA plastic cover) broke. I didn't want to go far away and order online so I tried the local stores. None of them (e.g., PCS HQ a few doors down in the same building) would give me one except The Laptop Experts. A guy came out right away after entering the lobby. I showed him my old broken one. He went into the backroom and had a spare one to sell. I looked and agreed to buy it. Quick and easy to get a simple part from a store. Thank you! I will return if I need another one badly. I hope they also sell other parts too because it's hard to find any near by stores that sell basic PC parts these days. :(
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December 2023 by Glen F.
I brought my laptop in because the video was not showing up when I was zooming. James looked at the computer for about 10 minutes. I paid $45 for that, and then he said he would need to spend more time on it. About 3 hours later I picked up my laptop and paid another $75. James said there were some software issues that he had to download but now it was fixed. Here it is 3 weeks later and it was doing the exact same thing. My daughter saw the problem and pointed out she had the same problem, as she had a similar HP laptop. She showed me that there is an aperture opening and closing of the camera right at the top of the screen. Voila, as soon as we opened the aperture, the video camera was working. There was no software issue, just opening the aperture was all that was necessary. Apparently when I open my laptop I accidently had closed the aperture. When I returned my laptop to James and showed him what the problem was he denied that was the problem and insisted it was a software problem. However, the key that shows he was untruthful is that he NEVER showed the aperture opening and closing to me. He did not test the aperture by opening or closing when I brought it in. He was very defensive and not really reasonable about what he had done. I asked specifically what he had done and he said he would have to look at his notes. I would not bring my laptop here as James is NOT honest or trustworthy. He is a nice guy but really out to make money any way he can!! SAD!
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November 2023 by hayam mowgood
James was timely, and prices are reasonable. I had broken external hard drive and very ver old desktop hard drive He recover both data in very short timeHe went above and beyond the required serviceEvery step of this process met my expectations, i was treated fairly, at a fair price, in a timely manner.I will go back with all my computer needed to be fixedI would recommend him, without any hesitation
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November 2023 by Scott Thomas
So I'm an independent IT Contract worker with shaky hands. I know how to repair everything but seriously lack the dexterity to do much with laptops or fine solder work in general. I just bring all of those here for my clients and I've never been disappointed.
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November 2023 by Betsy R.
Great service and fantastic price! I was nearing the end of a big project when my screen partially disappeared. I was in a panic as I needed my computer to finish this high priority job. The Laptop Experts local, so I brought my computer to them. I explained my dilemma to James Shin. He immediately told me there could be one of four things wrong. After leaving a small deposit, I parted with my computer. James called about 30 minutes later, and explained the problem with my computer, gave me a final price and asked if I wanted him to finish the repair. Of course, I agreed! My computer was repaired within an hour at a reasonable price. James was friendly and very knowledgeable. I will definitely take my computer here if I have future problems! I highly recommend The Laptop Experts!
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September 2023 by Michael Shin
This place is honest, reliable, and reasonable. I had an issue with my laptop not being able to charge, and James was able to diagnose that it was an issue with the motherboard within a day. He fixed the issue within a few days at a reasonable cost. I recommend them highly.
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July 2023 by J V.
Owner took a deposit and then never honored the amount. Was cavalier and flippant about the situation and made me pay full price.
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December 2022 by Victoria C.
I dropped my laptop off Monday to have screen hinges fixed. This was fixed, and heat sink and fan cleaned up as well. repair was completed by Wednesday and the laptop is running like new. I would very much recommend Laptop Experts!
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September 2022 by Howard C.
Started out fine...then when there was an issue...he did not support his work and became argumentative. Extremely disappointed as I trusted him.
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September 2022 by Steeldavidson
I’ve been to three different computer repair places. This particular place was the worst. I was quoted between 125 and $175 maximum to recover the data on a portable hard drive. I dropped off my hard drive to this company and they said they would let me know by the end of the day. At the end of the day Friday I received a call from James who said the hard drive is no good it’s non-retrievable so it would cost a $45 diagnostic fee. On Monday I received a text message from James indicating good news your hard drive can be fixed and it should cost anywhere from $250-$280. I went to his store the laptop experts he said the program is still running and he’s not sure if it can be retrieved. He said that it’s possible but he doesn’t know for sure.I asked him if he could see the data on the hard drive and he says no the programs not done yet, so I wouldn’t be able to tell if it could be retrieved or not, I was kind of thrown off because he sent me a text message with the above information. Miscommunication from the very start with this company I would not recommend this company. These are my own words. These are my own experiences as I dealt with him in person it cost me $45 for a diagnostic fee and terrible customer serviceThe company owners reply is very untruthful. He gave me a price $250-$280 for data recovery. When I arrived, he said the program has not finished so he doesn’t know what would be recoverable or not. I asked him if he could see what data is on there and he said no. So he did quote a price prior to the whole job being completed even not knowing if he could recover any other data. Those are the exact facts.
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September 2022 by Mike E.
I've been to three different computer repair places. This particular place was the worst. I was quoted between 125 and $175 maximum to recover the data on a portable hard drive. I dropped off my hard drive to this company and they said they would let me know by the end of the day. At the end of the day Friday I received a call from James who said the hard drive is no good it's non-retrievable so it would cost a $45 diagnostic fee. On Monday I received a text message from James indicating good news your hard drive can be fixed and it should cost anywhere from $250-$280. I went to his store the laptop experts he said the program is still running and he's not sure if it can be retrieved. He said that it's possible but he doesn't know for sure. I asked him if he could see the data on the hard drive and he says no the programs not done yet, so I wouldn't be able to tell if it could be retrieved or not, I was kind of thrown off because he sent me a text message with the above information. Miscommunication from the very start with this company I would not recommend this company. These are my own words. These are my own experiences as I dealt with him in person it cost me $45 for a diagnostic fee and terrible customer service
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September 2022 by Gloria O.
On August 2022, I had to get my laptop hinge repaired, preferably as soon as possible, and I am really glad I went to him. He was able to fix not just fix my problems, but he fixed it that day. I admit the price was a bit steep but it was worth it, considering my issue was quickly resolved.
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August 2022 by Tim M.
I called to get my external drive formatted, and the quote was $30-$40. When I picked it up, he charged me $70. When I said the phone quote was $30-$40, he said that he was talking about the diagnostics. So basically I got totally screwed by him. I will NOT be going back ever. I recommend that if you do go there, get it all in writing PRIOR to leaving it with him. And MAKE him call you if it is going to be more.
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August 2022 by Darrel C.
I feel I got ripped off and taken advantage of... James said he would fix short circuit on my laptop motherboard and replace my charger . He fixed the short But I needed 135 watt charger. When I showed up he tried to give me is 60 watt!! My computer said I'm using an uncompatible charger and he said that was fine!? I said this will cause me problems in future and I'm not ok with it. So he takes is charger back and takes his charger$ 10 off. I was charged $270 to solder the short and use a Air can to clean out laptop. Plus $45 for diagnostics which didn't go towards the repair $315 total And left with no charger. Rip off. Bad business
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June 2022 by a hager
I’m a broke nursing school student so when my laptop broke I needed it fixed quickly and at a reasonable price. Tried to fix my damaged screen myself to save money and ended up breaking something else. James fixed it. A month later I had another issue that James fixed as well. I felt like the price was reasonable and I appreciated him explaining all the issues to me.