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March 2024 by Reina G.
I received an excellent service at this location, all of them were nice and respectful. I definitely will recommend it to anyone who may need eye exams or new glasses. I'm very pleased with their work.
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March 2024 by Ana Moncada
The eye exam was some real good process and tests, appreciate the optometrist going an extra mile to explain the images taken of my eyes-gave advise, you feel the care and made the consultation all worth the time. Selina, Bridget just put the creamer on the top - felt acknowledged for being a repeat customer fairly being given the best price for my purchases, their patience to let customers think and choose through the sale and the advice, accommodations to what we need. Shop has good stock and a wide display of frames to choose from.
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March 2024 by Ivan Kovalchuk
Very friendly and professional service.
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March 2024 by Alex Alvarez
Selina was amazing !! Thank you for amazing customer service !
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January 2024 by Ilkay Ates
My son and I visited the LensCrafters at Brea Mall for a regular examination. Prior to our appointment, I received a couple of forms via messages that needed to be filled out. I completed them, but upon arrival, they asked me to fill out additional forms without providing much explanation. I signed the first page, and then they reminded me to sign the second page without offering any further details.During the pre-examinations, they did not provide any prior information. At the end of the process, they informed me that my total was $98 for both of us, which seemed incorrect as it should have been only $10 per person with insurance.When I inquired about the charges, they mentioned that I had signed and opted for an extra examination. I explained that I hadn't been informed about any additional costs and had signed without knowledge of the specifics. Despite my explanations, they insisted I had signed the document.After expressing my dissatisfaction and requesting clarification multiple times, they assured me that the doctor would contact me on Monday. However, I never received a call.I find this process unfair to customers, and I am seeking a refund.
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January 2024 by Diana Loi
Jessie the eye care advisor helped adjust the nose bridge of my glasses to straighten them out. She was SO patient and efficient. Thank you Jessie!
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December 2023 by Joe S.
Was told glasses would be ready in 1 or 2 weeks. Almost 1 month later, no word. I called ... "Oh sorry, we didn't call. Your glasses are here. SORRY. " This location in Brea Mall (CA) is not busy. When I went in to get my glasses, girl is standing at counter, arms crossed, doing nothing. PICK UP THE PHONE, IDIOT.
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December 2023 by CK CK
Great service. Selina is attentative, patient, and professional! Had a nice experience here for my 1st prescription glasses. Thank you, Selina!
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December 2023 by Kit Burg
Had my sunglasses repaired by Selina… She was helpful and a very pleasant person. I highly recommend this place.
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August 2023 by Mimi L.
The reason we love to get prescription glasses at LensCrafters is because of the massive selections of frames. No optometry carries that many styles. The prices are a bit higher here but they have promotions all the time. This store is conveniently located next to Nordstrom where we shop often at Brea mall. Our optometrist was very friendly and helpful. Everything went smoothly except they made the wrong prescription glasses for me! They made a pair of far sighted glasses but I am actually near sighted! It felt so weird to put on those glasses and everything was a blur! I've never experienced something like this at any optometry! LMAO! Of course they had to remake them. Hubby had to have his lens remade too cause the first ones weren't very clear. I think it's great that they have a 30-day period so customers can adjust or remake the lens. We really loved our Tom Ford and Dolce & Gabbana frames. Those are very stylish and comfortable. Transition and progressive lens were fantastic. The new transition lens are just like real sunglasses. The experience at this LensCrafter location was good enough. The staffs were friendly and helpful. They take most insurance, online appointments were easy and convenient to make. They texted us when our glasses were ready for pickup. We'd definitely be back for prescription glasses in the future.
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August 2023 by Felipe M. Sanchez
Very friendly and quick service. I was a walk in and they accompanied me immediately. I love my new glasses!
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June 2023 by Desiree Rodriguez
I went for my yearly exam and had great service. The staff was attentive and there was a great selection of eyeglasses to choose from. Highly recommend!
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May 2023 by Jennifer C.
I had a screw missing from favorite sunglasses from Nordstrom and they were unable to replace it. I went into Lens Crafters on a whim and Selina was sooo nice and helped to repair them, free of charge! While she was working on my glasses, I took the time to look at their inventory and I was amazed by how many beautiful frames they had. I will be back for my prescription lenses because of the great selection and how kind everyone treated me. Thank you, Selina!
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April 2023 by Jeremiah Kerneen
This store is does not take care of the people that go in there when they want you to pick up the glasses they want you to pick him up and take them home and if they do not fit then bring them back then wait another two weeks instead of having the person in there and writing a note for school anyone that has a child do not come here
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April 2023 by Adam Ye (AdamHemi)
Daisy is really helpful in fixing the nose pads on my glasses. Will recommend
