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June 2025 by Horacio Gutierrez
Christina is an amazing employee. She was able to help me with my exchange from a hat that my kids purchased for me a little too small. The company I work for is taking us to the Angel game tomorrow and now I can show off my hat. Thank you Lids for hiring a worker like Christina.
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February 2025 by KING JROCK
My people keep my head covered mad love
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October 2024 by Mario
Great customer service 👍, staff was very helpful
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June 2024 by L.A CALI 13
Christina the manager is so rude and unprofessional . she did not show great customer service due to her being the only one in there .. she refused to do embroidery on the side of my hat .. terrible worker
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October 2023 by MS.ANGEL ROSALES V.
GOOD STORE GOOD CUSTOMER SERVICE.
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August 2023 by Ruth M.
This was possibly one of the worst customer service experiences I've ever had. I went to this location with my family where my cousin was looking at the discounted hats section. He was planning on buying about 6-8 of them. They all had price stickers but when we were checking out, the associate neglected to tell us that the prices had gone up. We went back to the store after reviewing the receipt and he said the prices had gone up by $5 each hat. However, he didn't tell us this when we were initially checking out. I asked why they didn't change out the price stickers and he said "to be honest with you it's too much work". I guess being transparent during the interaction was also "too much work". He basically had a "take it or leave it" attitude and was very rude and disrespectful. It was very clear that he did not care about his job. I would not recommend this place to anyone that cares about having a pleasant shopping experience. Avoid at all costs.
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May 2023 by Adela B.
1 star for customer service. No one answers phone, called multiple times and no one picks up phone. My order should have been ready yesterday (order placed 4 days ago and paid in full), tried calling yesterday and all day today when I finally decided to drop in because my order should have been ready, but it was not. So frustrated, only one hat done out of 6. Waste of time, understaffed possibly. Now told will try to have by tonight or tomorrow. So frustrating!
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January 2023 by Naz M.
Customer service can be better. Went in there guy working doesn't give a shit not helpful just nods at u. Would not go back or recommend.
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December 2022 by Dre H.
I just left this Lids location and was a very unsatisfied customer. I bought a beanie from another lids store and they forgot to that the sensor off. So I took the receipt and the beanie to Brea location. Joseph was the lids employee that help me. I show him the receipts and the beanie. Joseph look at the sensor and was like I need to take it to that location I got it from. I was like I got it from lids I just need the sensor off. After his smart remark. I asked for the store location number not the phone number to the store. After telling him 10 times he finally gave it to me. I'm going to put a picture with this review.
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November 2022 by Leopold O.
I placed an order online got next day delivery because I wanted the items as gifts for my kids 2 days later I get email items won't be delivered till 2 weeks so I tried to cancel order and they couldn't never apologized never any kind of explanation will never purchase from them again
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September 2022 by gilbert ruiz
Didn't have anything I was looking for
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September 2022 by Dre Gonzo
Great service
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June 2022 by Victoria L.
Worst Lids Customer service is the worse. The Manager he has no people skills. Don't even try this store for anything they're rude and not helpful.
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June 2022 by Andres Sandoval
Great service
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May 2022 by thecoorslightking
Usually a good selection of the teams I'm looking for in hats
