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December 2023 by Odalys L.
I usually don't write reviews but in this case I feel I have to so no one else goes through this experience. It all started the Wednesday before Black Friday when I saw the add for $5 pajama bottoms. I had already purchased 8 pajama pants on line for $10 a couple of weeks before. I went in person to the Brea store to ask if they did price adjustments. The cashier told me I would have to go in on Black Friday before noon (sale was only til noon) show my online receipt and they would do a price adjustment. I went back in on Black Friday morning at 9:30, waited in line to go in, then waited in line to get to the cashier and much to my surprise I was told I had to bring in the items purchased for the price adjustment. I explained I had not received the order placed two weeks prior and I was told two days before that all I had to do was show my online receipt. The manager was called, she was very rude and told me there was nothing they could do. The cashier was a little more sympathetic and told me to call customer service and they would be able to help me. I called and I was first told they couldn't help me because it was past noon, by this time it was 10:30am PT but they were located some place else. I searched for the add and no where did it say PT, central or Eastern time, it did say in store only and by noon. Then he said not only was it passed the time but I had to be in person at a store, I told him I was at the store and was referred to customer service and two days prior I was told all I had to do was go to the store before noon with my on line receipt. He transferred me to a manager, once again very rude, she said there was nothing she could do, the price adjustment could only be done at the store. She then asked if I wanted to file a formal complaint, I told her I didn't see how that was going to get me the price adjustment of $40, you would think I was asking for $4k. At this point I figured it wasn't worth the hassle and I was not going to get anywhere. It wasn't even about the $40 adjustment, I was given wrong information twice, I was doing what they asked me to do and the two managers didn't seem to care much about customer service. I know that if they really wanted to they could have done the price adjustment with the information off the on line receipt. Is $40 that big of a deal to Old Navy? They rather loose a customer and get a bad review? Sorry but I don't shop at stores where they don't value their customers, I will return the on line order once I receive it.
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November 2023 by Dennis K.
Old navy, same everywhere you goIf you've been to one you knowThey're all the same, Neither fantastic or lame I'd give this place a 4.5 if I saw someone going around folding clothes that were a little rumpled. But alas, maybe they didn't have enough folks working. Otherwise pretty standard affair here. Not too many people in line but it is 3pm on a Wed before Thanksgiving.
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November 2023 by Oscar “Restless Big O predator” Aviles
Omw is a necessity.P. S. Sorry. Lol . It's offers chains chill too
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July 2023 by Connie Muh N.
Great customer service and very helpful for a bargain store! I come here to find clothing for the kids and it's a great organized and clean place.
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June 2023 by Leonardo Marquez
Staff was super friendly and helpful! They helped me save money during my visit.
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May 2023 by Muriel M
I needed a suit for work. I was able to combine pieces and even got shoes - all for a reasonable price. They also have cute clothes for toddlers. The staff are friendly and the store is clean!
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January 2023 by Staci L.
I recently went into Old Navy always get the ribbed tanks different colors depending on season. Found a few off season colors on clearance rack & was excited to find. Then impulsively purchased 2-3 more T shirts long & short sleeves. Found my size & was rung up quickly Live minutes away came home to look at receipt & purchases Items on clearance said final sale. 1 item was marked gender neutral didnt fit & I hadnt noticed or tried on. I called store to see if someone could help me Spoke to Janeth ! She was so sweet & helpful really listened. Knew which item I had purchased little bigger n boxy ? She put me on brief hold to check what could be done. Returned & said I could return the item. Manager Heidi was very nice as well. Credited my atm. Very fast & efficient. Meant a lot not to be immediately told No! Grateful for the service & attitude I received.
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September 2022 by John Morrison
Great for buying for the kids. Lots of current fashions. Store is clean and organized. Easy parking.
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July 2022 by Adrian Flores
I wanted a couple of dresses fidnt have in store so I was able to order online and have shipped to home .coolVery helpful
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May 2022 by Ashley Taylor
Old Navy used to have an adequate selection of business casual work blouses. Anymore their women's selection consists of ill-fitting weekend wear and less than desirable athleisure pieces. The sales floor is well-maintained but lacks a variety of sizes. Plenty of 3X/4X is available, but no XS/S/M. Dressing room experience was a breeze - no requirement to check with staff or count garments. Staff is fabulous ?
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April 2022 by Anne D.
Recently FB has been bugging me with Old Navy ads, so I've started to notice they do have cute stuff. For days or more than a week I'm just toggling over phone til I decided to check it out when I realized most are actually good quality. Then we were welcomed with an awesome service by Shaun/Sean/Shawn who offered more than what we already know. Everything's check, check, check! Fashionable, comfy, great quality and superb service. Now there's an addition to my constant shops for outfits.
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April 2022 by Roderick Conwi
I needed to get an alternator replaced in my car, and AAA recommended Jax Auto, so I decided to give it a try. The people there were very helpful. They helped me source a reasonably priced alternator, which I had to go purchase myself to save $$$, and I just paid for the labor. They completed the work in a short amount of time. I definitely would go there again.
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April 2022 by Linda Vedel
Cashier was very nice. I was disappointed with the stock they had a lot of summer dresses that looked like some kind of way back woods country wear. Not what I would expect young or old to wear.
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March 2022 by Roderick C.
I recently came to this Old Navy location to get some t-shirts for my family, and I was able to find exactly what I needed. This location is conveniently next to Sprouts and Target, so there is plenty of parking. It's smaller than the previous Old Navy location in Brea, but it still has a lot of inventory. They had clothes for men, women, and children, so there is something there for everyone.
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January 2022 by Cam C (Cammie)
Always loved Old Navy. I was sad to see the Brea Blvd location closed and was happy to find out that they opened another. The store is kept clean, the staff are friendly and of course, the savings are perfect for me and my family.
