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March 2024 by Jennifer H.
A couple weeks ago I went here for something for my dog because she was not feeling well and the moment I walked in the husky Hispanic manager and another employee were following me around the store making it extremely uncomfortable to shop, I even noticed this discriminating acts and asked her for help then proceeded to get what she recommended and put two things back on the shelf leaving my cart outside the aisles and just went ahead and bought the pumpkin. After leaving I was pulled over by brea police because this manager waved them down in the parking lot accused me of stealing two pretty big bags of things that were the exact items I put back on the shelf which she watched me grab out of my cart walking to the aisle and placing them back before decided to leave, I was searched, my vehicle was searched I stood in the rain for 3 hrs waiting for two female officers to finish investigating at the store and then coming to physically search me. The officers all agreed this was a complete waists of everyone's time, they said it'd of been impossible for me to of stashed or got rid of the two items I was accused of stealing from the time I had barely pulled out the parking lot on the Main Street to them flipping the lights on me to pull over! I have half of my head shaved and a bunch of tattoos and they took one look at me and assumed I was some thief! Then the police told me I was trespassed from Petsmart but not just that one from all of them I was so cold wet and angry I said I don't care, and I was trespassed without doing a single things wrong! Instead of complaining to corporate and getting her fired I've contacted attorneys for discrimination and I am pursuing to press charges against this woman and the company for allowing it to be ok to treat people that way because of how they look! I work for one of the top finance companies in the whole US and have been with them 5 yrs now and make really decent money and do not deal with this BS at my office! So if u go here make sure u aren't comfortable in sweats with no makeup on and cover ur tattoos up or you may be accused of something and the cops called on you! These people need to learn what Customer Service is and to never judge a book by its cover! That employee needs to check herself go diet and get a gym membership before looking at the next person and hope she felt really stupid learning she accused someone for nothing!
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March 2024 by Madison H.
blamed my dog for peeing but had no proof and she was not out of my sight for a second wouldn't recommend this business where random adoption people blame a random person for her dog being the only one around I was nice but wouldnt come back They also don't have a very good selection of toys and treats
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February 2024 by MS.ANGEL ROSALES V.
VERY CLEAN ALWAYS STOCK UP, GOOD CUSTOMER SERVICE.
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February 2024 by Jian Ma
i wanted to rate 0 if there is the choice, i don't know how they communicated each other, the hotel made the decision based on no evidence。 we have all our phone call and voice message histories with front desk saved in my phone but they don't want to listen。 i am really got hurt with the way they treated their royal customer。 i believe someone working in the store made mistakes but the manager didn't want to correct it, so disappointed!
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February 2024 by Isela Cadena
Cara is the best. She always takes care of my girls.
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February 2024 by Jose Quintanilla
The place is very abandoned and desolate.
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January 2024 by Jessica G.
I have been to this Petsmart for years. Shanna is the lady I always talk to and she is the sweetest person ever! I came to get my kitty some food and treats today, I used to come every week for my dog but now that she is gone :( I only come once a month or so. But I do enjoy coming here just walking around seeing all the new pet stuff and say hi to the kitty's they have. Have a beautiful day :) Aloha to you and be kind to everyone.
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January 2024 by Tiffany R.
I went to pick up my dog from boarding, and I had the most unpleasant experience with Megan, a taller blonde girl who has the worst attitude I've seen from a Petsmart employee. she was speaking to me with attitude. It seems like she doesn't wanna work there. I heard her talking to another employee with attitude. I don't know what her problem is but she doesn't need to be working there. I will not be taking my dog back there.
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January 2024 by Sean Alt
Always loved PetSmart. Good prices. The stock can be hit and miss at times, but it is just down the street and very convenient. The staff is also very friendly, so I enjoy shopping there. I just wish they would take all the merchandise out of the center aisle, because it's like driving on one-way streets, sometimes! LOL.
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January 2024 by show me great stuff
Great service all the way around. Grooming is easy and awesome
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January 2024 by chang kim
Store has almost everything in stock and well organized and friendly helpful employees
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December 2023 by Robert Palmieri
Very well stocked store with great selection of products. Helpful employees in every section who offer to answer your questions and concerns. We visited on a Sunday while an adoption of ? & ? was taking place. Both of our dogs are adopted from shelters, It's got us thinking after seeing all the happy potential pet parents. Please give these pets a chance at a forever home.
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December 2023 by Clarice C
Great place to shop at, but don't order from GrubHub. GrubHub drivers never deliver them and probably just keep them for their own pets. I ordered from GrubHub three times, and never received my merchandises even once, but this PetSmart still issued me a refund. Thanks!
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December 2023 by Carole Ooi
PetSmart has a great variety of pet needs, but we were searching for a type of divider to keep our dog out of the living room. They had gates but not wide enough. The employees were very friendly and the store was clean.
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November 2023 by Christine
There were good and bad aspects to my experience with Petsmart Grooming in Brea. Unfortunately the bad aspects pertained to the reason I was there to begin with. It was unpleasant to watch the way the cat groomer handled an animal with severe anxiety. She seemed more rough in the ways she was handling my cat, than she was trying calm her down and comfort her. The good aspects were 2 grooming associates that I witnessed at work while I was waiting for my appointment. Sara is exceptional in her display of customer service. I watched her multi task between checking dogs in, grooming, and even providing first aid care to a customer who was scratched pretty badly by her own dog. It would have been normal to watch Sara just hand the customer a band aid and send her on her merry way. Sara surprised me when she took the time to help the lady bandage her hand with gauze and band aids, disinfected the counter which the customer used and bled on, and advised the customer to get it checked out at a local urgent care. That is customer service you don’t see very much anymore. The other employee was a young lady named Mallory. I watched as she was grooming a little dog on her table. She seemed gentle and cautious, and seemed to have a way with animals. The little dog ended up looking very cute. I highly recommend Mallory if you need someone to groom your dog.