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July 2023 by Princess Panda
Fruit flies in the display cases! Lousy attitude from one of the staff members! Caramel on the apples were weeping and heavily dark and granulated! Not what one would want or expect from this company! Super disappointed and walked out.
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July 2023 by Porsche D.
The service was terrible went inside the caramel look weird so we didn't get anything but the lady working there definitely had a mouth on her saying rude comments under her breath.
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May 2023 by zae
Employee that goes by the name Janae was a very good worker and helped me with all my needs very well. Although the dog bones are not very good they seem stale my dog was not intrested?. ☺️
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March 2023 by Kristina L.
Amazing service! The strawberry covered chocolates were delicious and fresh. I would recommend going :)
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February 2023 by Frederic Fuller
Bought chocolate strawberries. Tasty
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February 2023 by Elizabeth T.
Rocky Mountain Chocolate factory has always been my favorite place to satisfy my sweet tooth. Their cheesecake candy apple is deliciously insanely amazing!! Their staff is the best as well! The nicest young man at the brea location was so kind and waited 5 mins after closing to make sure we were able to get my son his candy apple on his 18th Birthday! I wish I knew his name? Thank you to that kind gentleman! You made my son and I very Happy!
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February 2023 by Veronica Estrada
I Love ❤️ my cheesecake on a stick covered in milk chocolate & almonds ?
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November 2022 by Socorro Vasquez
My first time to this location. Always get a Caramel Apple with peanuts. Also first time I've seen prewrapped brownies but they looked like I could have made them at home, so I put it back. The lady behind the counter says "I made them fresh last night, their very good" so I got it. What a waste of $3, once I opened the brownie it crumbled and was hard to eat.
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September 2022 by Mike M.
I do not recommend this location. We stopped in while at the Main Place Mall and bought Tiger Butter and a similar type chocolate. The second one was white chocolate with marshmallow & small chocolate chips. They cost $20 and when we got home both tasted stale. What a waste!
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August 2022 by Yanira G.
Came in today and was so confused at this Frozen Hot chocolate sign. (Thought I miss read it at first.) frozen hot chocolate? What even is that?! So, I asked the lady up front what it was because I was so intrigued. I was picturing this amazing hot drink turned frozen in my eyes but nope! Apparently because it's powdered they called it frozen?! How does that make any sense? Just call it hot chocolate! Anyway! I was so frustrated and annoyed over this but if it wasn't for Cielo (Hope I spelled her name right) who was so calm, and patient with me about the whole situation and jazz who showed me other ACTUALLY FROZEN drinks I would have gave this place a 1 Star!! What a stupid name! Thank you girls for helping me and being patient with me even though I wasn't the kindest at first!
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June 2022 by Gmoney G.
this place doesnt practice sanitary measures! 2 teenage workers who didnt want to be bothered threw my apple in a bag, didnt use gloves or wash her hands. I dont want ur nail germs and bacteria on my food. So i threw my $8 apple away. its mind blowing to me they dont care
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April 2022 by Donald C.
Rude red hair employee kept asking if we were ready. I politely answered we were still looking. After a short time she asked again and raised her voice on me and my child. Not returning.
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February 2022 by Linda Vedel
Always have to get at least one apple here. Love their dark chocolate caramels. Always nice people working there.
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November 2021 by S M.
I do not recommend this store. I purchased 4 chocolate covered strawberries. When I bit into one I noticed it tasted a little funny and spat it out. I took the chocolate covering off and low and behold the strawberry had MOLD. I took off the rest of the coverings only to find more mold! DISGUSTING! How could they even have the audacity to sell something like that.
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November 2021 by Timothy D.
First off, I highly recommend ROCKY MOUNTAIN CHOCOLATE FACTORY. The level of customer service I received today was next level! I was assisted by Alexis & Cielo today. I've never been inside this shop and I was given the red carpet. I saw a poster on the front window while I was craving a blended coffee drink. I stray away from Starbucks and most other similar businesses due to the quality of products. I glanced at all the display cases that contained many treats to kill that sweet tooth. ROCKY MOUNTAIN offers surprises from old tastes like chocolate covered hand dipped pretzels to candied apples dipped in chamoy. My order was a simple blended coffee, yet I wasn't sure which flavor to go with. After speaking with Alexis and Cielo, they made a few expert recommendations and I was sold! When it comes to these type of beverages, I prefer them to be more liquefied than smoothie textured, I asked if this could be accommodated and both girls happily & enthusiastically answered "yes, no problem at all!" As a business owner, the level of customer centricity/ attention I received from these two made me wish I possessed a brick & mortar location, I would be honored to have such engaged employees. I cannot rave enough about their dedication to ensuring the customer receives not only an above valued experience but one that exceeds any expectations. If you're in the Brea mall/happen to be local, finding yourself craving something sweet or even a refreshing coffee drink.... ROCKY MOUNTAIN CHOCOLATE FACTORY HAS YOU COVERED!
