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February 2024 by Marwa Khalifh
Came in 15 mins before closing to do a simple and quick exchange on a ring for a different size. I bought a 7 and asked for 6, with 7 being big to loose and 6 not even fitting I told the gentleman there's no way this is a 6, going back and forth I told him I might just have to return it because it makes no sense how 7 is big and 6 is too small. He then immediately said oh it's because the other store I bought it from accidentally put a size 8 in a size 7 box. So he gave me an actual size 7 which fit perfectly so I asked to do the exchange, he said there systems don't allow exchanges within the last 10 mins of closing. So I asked what if I wanted to purchase something right now, your system wouldn't allow that either which he replied yes we can do a purchase. He said he can put the ring on hold for tomorrow. So if I made time out of today to come during business hours just to be denied a simple exchange, they just expect me to have time to make a whole another trip to come during the same business hours and then do the exchange. So either the worker didn't want to do his job or Swarovski needs to make their exchange policy to have a whole set of hours listed before more people waste thier time just like I did today. This isn't nice at all.
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August 2023 by GoldenGunAngel
Really wish I would have gone elsewhere. Customer support was inaccurate and misleading. The packaging is the only good thing.
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April 2023 by Josephine P.
I always have a wonderful experience at Swarovski in Brea. The staff is super friendly, courteous, and helpful.
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February 2023 by Ck T.
Everyone in here so friendly and they don't pressure you to buy things. They let us try on every piece we were interested in at our own pace. It was well lit with the new modern updates. Pleasantly surprised at how up-to-date all their jewelry and watch designs were!
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September 2021 by Suzan Azghandi
Great customer service and professional
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July 2021 by Emiliano Noriega-Petti
I first shopped here just yesterday and when I got home I noticed the piece I had purchased had the smallest little nick in it and after calling the store they offered to hold a replacement for me. When I arrived today my replacement earrings were waiting for me and they were perfect.The manager was very kind, knowledgeable, and professional. She really made the whole experience great as did associates.
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April 2021 by Lou G.
My experience was lovely. The staff were great and friendly. I was assisted immediately and taken good care of throughout my visit. Thank you!
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January 2021 by Marcello G.
Dear Swarovski, Nice angled setup with the store and atmosphere it's nice and clear. Love that the jewelry is either behind glass or in drawers to see more of the selection. The location is good in the mall. Both ladies who helped us in the location are kind and fast to serve us here. There are promotions going on throughout and the red marked items are 50% or more off. Check out and buy what you can. I'm a member with them and can get discounts and points each time we purchase. Definitely a must if your a regular and want to check out the prices, and what they carry. Love there selections of eyes, teardrops, and rings that have great details and are made to last for what materials they use. Love that they give discounts for more that you buy during the holidays. Love there free items when you purchase over a certain amount here. Price point is good, and parking is near the mall. You will walk but definitely worth the walk to have some of these great items. Can't wait see what they have next season for the shop.
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December 2020 by Sean Moradi
Great customer service and professional
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December 2020 by Ava L.
Shani was extremely helpful and kind to me as I was looking around for a gift for my sister. I was pretty indecisive about what I wanted but she was patient with me and helped me find the perfect Christmas gift! Thank you Shani!!
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October 2020 by Tina H.
Thank you Shani and staff for the excellent customer service! I had one of my rings lose a crystal and Shani went above and beyond to help me replace the ring that was no longer being sold in the shop. Her quick and friendly service was absolutely exceptional!
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February 2020 by Smash C.
I had a great experience shopping here and the sales person that assisted me was awesome! I arrived to pick up a gift and she immediately went to look up my order. She showed me a display of my purchase and informed me that it has been a popular item and she showed her wrist to let me see that she has one of her own which I thought was neat. My purchase just barely didn't qualify for a gift that was offered (-$4.00) but she asked if I still would like one she would be ok with letting one go since today was the last day of the offer and they had a good amount remaining. I thought that was great service and I will be considering this place for more gift items. Thanks
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February 2020 by Rodney Booher
The people who work here were so freaken helpful... Even though I came in straight out of work and dirty AF... They were kind and helpful
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January 2020 by Jose Perez
Staff very nice and professional ?
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September 2019 by Liliana M.
Crappy customer service. Wanted a specific pair of earrings and they said they didn't have any in stock. The first girl who helped us was Asian, she seemed like she didn't wanna help us. She would eye other customers and looked uninterested when I asked her a question. A second girl who works there kindly helped me after the first girl ditched us. The second girl asked me to leave my information so when they came in they would give me a call. Three weeks passed and never received a call or email. My mom decided to go in person by herself to check and see if the earring were finally in stock. The first girl who "helped us" originally was there and when she asked her about the earrings she rudely acted like she didn't know what my mom was talking about and ignored her and continued to help other customers.
